Experience

H & R Block Advisors

• United States
• Financial Services
• 1 - 100 Employee

• Tax Advisor

  • Sep 2022 - Present



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Production & Hotel Services Division Supervisor

  • Mar 2015 - Jun 2016

  Coordinated and supervised and led 50 personnel through the rehabilitation of 160 living spaces for commissioned officers. Organized and managed the daily cleaning, servicing, and maintenance of 300 ship-wide living and work spaces. Drafted, edited and maintained over 75 reports tracking incoming and outgoing personnel, employee performance reviews and personnel qualifications and training. Achieved 100% of required professional and operational qualifications.

• Leading Petty Officer & Program Manager

  • Feb 2012 - Feb 2015

  Directed the safety, security, EM, fire and base operation for 20,000 personnel and 64 tenant commands across 1600 acres and 1300 buildings while serving as Command Duty Officer.Housing Furnishing and Fixture & Personal Property Manager-Coordinated and performed over 192 spot inventories in support of housing quality assurance program and personal property control system (EMH).Accurately managed a database consisting of 80,000 line item of furniture and supplies in 42 buildings valued at over $40M, increasing both accountability and level of service provided.Urinalysis Drug Testing Program Manager-Flawlessly administered drug testing program for Naval Station Great Lakes and 6 tenant commands. Conduction 300+ collections with zero audit discrepancies.Trained 4 assistant program managers in proper collection, labeling, storage and transport of drug testing samples. Show less

• Manager of Sales and Service Division

  • May 2007 - Feb 2012

  Provided exceptional customer service to a crew of 288 sailors. Led, supervised and trained 10 personal in daily operation of one ship’s store, 4 vending machine, one barbershop, ship’s laundry facility and 5 storerooms. Setting up visual merchandise displays, resolving customer complaints, ordered and received stock, planned and conducted inventory and maintained and audited records.Ensured proper sanitation and safety procedures in laundry facilities. Served as Command Financial Specialist, Multi-Cultural Committee President, First Class Petty Officer Association Vice President and Command Training Team Member.Led division through Supply Management Certification with an unprecedented score of 98.92% earning them the title of “Best Sales in Mayport Basin”. Directed contributed to Supply Department overall score of 95.33% (Outstanding).Flawlessly researched and reconciled over $30K of unmatched expenditures, resulting in division being lauded by COMNAVSURFLANT for having superior CMP data. Show less

• Bachelor Housing Leading Petty Officer /Front Desk Clerk / Sales Associate/ Cash Collection Agent

  • Oct 1996 - Apr 2007

  Ensured security and privacy of guest at all times Navy Gateway Inns & Suites.Made room reservations.Welcomed customers with a positive and professional attitude while demonstrating effective communication skills.Provided assistance in handling customer complaints, involving management as necessary. Verified registration information, processed payments and secured a credit card for incidental expenses, and authorized credit card for room charges. Answered phones and transferred calls to appropriate individuals. Coordinated cash collections, conducted audits and deposit of funds. Prepared, verified and issued change funds as required. Collected cash receipts, cash register tapes, checks and other supporting documentation. Compared register tapes with Daily Activity Report and researched any discrepancies, prepared and maintained cash overage and shortage records.Assisted and served customers with location, selection and purchase of merchandise with an emphasis on World Class Customer Service. Rung sales on cash register, received payments, made change and completed related sales records. Verified personal checks and credit cards, following proper cash handling procedures as directed. Maintained custody for assigned change fund. Show less