Crystal McIntyre, SHRM-CP
Director of Human Resources at The Baldwin- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Diverse Talent in Recruiting and Hiring
LinkedInMar, 2023- Sep, 2024 -
HR Recruiting Communication Strategies to Attract and Retain Top Talent
LinkedInMar, 2023- Sep, 2024 -
Strategic Human Resources
LinkedInMar, 2023- Sep, 2024 -
HR Guidelines Everyone Should Know
LinkedInOct, 2022- Sep, 2024 -
Inclusive Leadership
LinkedInOct, 2022- Sep, 2024 -
SHRM Certified Professional (SHRM-CP)
SHRMJul, 2022- Sep, 2024 -
EEO Investigator
Applied Learning Solutions LLCJul, 2021- Sep, 2024
Experience
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The Baldwin
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United States
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Nursing Homes and Residential Care Facilities
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1 - 100 Employee
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Director of Human Resources
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Jul 2023 - Present
Responsible for providing leadership in developing and executing human resource strategies, programs and services in support of The Baldwin’s overall mission and short and long-range plans. Responsibilities include directing all aspects of employment and staffing, employment policy development and administration, legal and regulatory compliance in labor related areas, overseeing employee onboarding and development, performance management, providing well-designed compensation and benefits… Show more Responsible for providing leadership in developing and executing human resource strategies, programs and services in support of The Baldwin’s overall mission and short and long-range plans. Responsibilities include directing all aspects of employment and staffing, employment policy development and administration, legal and regulatory compliance in labor related areas, overseeing employee onboarding and development, performance management, providing well-designed compensation and benefits management programs, developing and maintaining positive employee relations and ensuring strategic alignment of all human resource systems and services with The Baldwin’s mission objectives and core organizational values. Also serving as a mentor to the Human Resources Generalist, an internal consultant to managers, a resource and advocate for all employees and a member of the Senior Executive Team. Show less Responsible for providing leadership in developing and executing human resource strategies, programs and services in support of The Baldwin’s overall mission and short and long-range plans. Responsibilities include directing all aspects of employment and staffing, employment policy development and administration, legal and regulatory compliance in labor related areas, overseeing employee onboarding and development, performance management, providing well-designed compensation and benefits… Show more Responsible for providing leadership in developing and executing human resource strategies, programs and services in support of The Baldwin’s overall mission and short and long-range plans. Responsibilities include directing all aspects of employment and staffing, employment policy development and administration, legal and regulatory compliance in labor related areas, overseeing employee onboarding and development, performance management, providing well-designed compensation and benefits management programs, developing and maintaining positive employee relations and ensuring strategic alignment of all human resource systems and services with The Baldwin’s mission objectives and core organizational values. Also serving as a mentor to the Human Resources Generalist, an internal consultant to managers, a resource and advocate for all employees and a member of the Senior Executive Team. Show less
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NHTI - Concord's Community College
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United States
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Higher Education
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200 - 300 Employee
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College Human Resources Officer
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Dec 2021 - Jul 2023
Responsible for providing institutional leadership in Human Resource planning and Management and overseeing Human Resources operations and programs which include recruiting, employee/labor relations, HRIS administration, staff development, and policy and program administration. Advise college leadership on all Human Resources and employee/labor relations matters. Responsible for providing institutional leadership in Human Resource planning and Management and overseeing Human Resources operations and programs which include recruiting, employee/labor relations, HRIS administration, staff development, and policy and program administration. Advise college leadership on all Human Resources and employee/labor relations matters.
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State of New Hampshire DOT
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United States
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Truck Transportation
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1 - 100 Employee
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Title VI Specialist
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Jul 2021 - Dec 2021
Responsible for implementing, monitoring, and ensuring NHDOT's compliance with the Title VI/Environmental Justice (EJ) regulations and related statutes. Develop implementation plans, policies and procedures and monitor and evaluate work plans and procedures ensuring uniformity and adherence to legal obligations under the U.S. Department of Transportation Title VI Regulations, ensuring all persons regardless of their race, color, national origin, sex, age, disability or income status… Show more Responsible for implementing, monitoring, and ensuring NHDOT's compliance with the Title VI/Environmental Justice (EJ) regulations and related statutes. Develop implementation plans, policies and procedures and monitor and evaluate work plans and procedures ensuring uniformity and adherence to legal obligations under the U.S. Department of Transportation Title VI Regulations, ensuring all persons regardless of their race, color, national origin, sex, age, disability or income status are afforded an equal opportunity to access and benefit from all activities, programs and services for which the Department receives federal financial assistance. The NHDOT Title VI program ensures no person shall be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving financial assistance from the U.S. Department of Transportation on the grounds of race, color, and national origin.
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Program Specialist III - Internal EEO Coordinator
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Feb 2021 - Jul 2021
Revise and streamline EEO policies and procedures for use in planning and developing Title VII training and other program activities ensuring uniformity for the fair and equal treatment of persons regardless of race, color, national origin, religion, sex, age and disability, and to advance parity of females and minorities in accordance with the goals of the Affirmative Action Plan.
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TD
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Pakistan
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Technology, Information and Media
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1 - 100 Employee
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AVP, Specialized HR Associate I
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May 2019 - Feb 2021
Supported the overall portfolio for Benefit Strategy and Plan design within the Health and Wellness space including but not limited to: escalations from current employees and retirees, Vendor Management for dental and vision, reviewing communications and documents for accuracy, and assisting retirees with questions and concerns regarding their benefits. •Reviewed and researched case appeals/escalations from Benefit Operations and the TD Benefits Center and provide a determination of… Show more Supported the overall portfolio for Benefit Strategy and Plan design within the Health and Wellness space including but not limited to: escalations from current employees and retirees, Vendor Management for dental and vision, reviewing communications and documents for accuracy, and assisting retirees with questions and concerns regarding their benefits. •Reviewed and researched case appeals/escalations from Benefit Operations and the TD Benefits Center and provide a determination of approval or denial based on all information gathered. •Worked closely with our benefit plan administrators and vendors on updates needed, communication to employees, and testing of the benefits systems. •Worked with the TD Benefits Center Managers and two fellow team members in call calibration to listen to calls and break them down. This was done for quality control as well as to get a better understanding of what questions are being asked to the representatives so that the Health and Wellness team can provide more direction and assistance. This also included updating any areas in the knowledgebase that needed more in-depth information or clarification. • Subject matter expert for retiree benefit transition and new vendor implementation. • Assisted retirees with concerns and questions regarding their current benefits which would include reviewing all data TD has on the retiree as well as any documents pertaining to their retirement group to ensure they are receiving the benefits they should be. •Updated data of retirees with the plan administrator to ensure accurate information and coverage for the retiree and/or spouse. Show less Supported the overall portfolio for Benefit Strategy and Plan design within the Health and Wellness space including but not limited to: escalations from current employees and retirees, Vendor Management for dental and vision, reviewing communications and documents for accuracy, and assisting retirees with questions and concerns regarding their benefits. •Reviewed and researched case appeals/escalations from Benefit Operations and the TD Benefits Center and provide a determination of… Show more Supported the overall portfolio for Benefit Strategy and Plan design within the Health and Wellness space including but not limited to: escalations from current employees and retirees, Vendor Management for dental and vision, reviewing communications and documents for accuracy, and assisting retirees with questions and concerns regarding their benefits. •Reviewed and researched case appeals/escalations from Benefit Operations and the TD Benefits Center and provide a determination of approval or denial based on all information gathered. •Worked closely with our benefit plan administrators and vendors on updates needed, communication to employees, and testing of the benefits systems. •Worked with the TD Benefits Center Managers and two fellow team members in call calibration to listen to calls and break them down. This was done for quality control as well as to get a better understanding of what questions are being asked to the representatives so that the Health and Wellness team can provide more direction and assistance. This also included updating any areas in the knowledgebase that needed more in-depth information or clarification. • Subject matter expert for retiree benefit transition and new vendor implementation. • Assisted retirees with concerns and questions regarding their current benefits which would include reviewing all data TD has on the retiree as well as any documents pertaining to their retirement group to ensure they are receiving the benefits they should be. •Updated data of retirees with the plan administrator to ensure accurate information and coverage for the retiree and/or spouse. Show less
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New Hampshire Judicial Branch
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United States
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Government Administration
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100 - 200 Employee
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Human Resources Associate III
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Oct 2018 - May 2019
Served as a resource to oversee efficient, effective daily operations involving employee benefits, payroll transactions, employee leave time, processes employee data related to such transactions. •Monitored and processed requests for leaves of absence, including Family and Medical Leave Act (FMLA) leaves, extended sick leaves, and other leaves of absence. Maintain databases related to such tracking. Also responsible for tracking and processing ADAA requests. •Facilitated new hire… Show more Served as a resource to oversee efficient, effective daily operations involving employee benefits, payroll transactions, employee leave time, processes employee data related to such transactions. •Monitored and processed requests for leaves of absence, including Family and Medical Leave Act (FMLA) leaves, extended sick leaves, and other leaves of absence. Maintain databases related to such tracking. Also responsible for tracking and processing ADAA requests. •Facilitated new hire on boarding process •Enrolled new and newly eligible employees in health, dental and life insurance as well as the State's pension plan for both judicial and non-judicial employees. Answered any questions relating to active employee benefits as well as retirement benefits. •Communicated orally and in writing with employees and external business partners about various HR related matters •Accurately interpreted and provided information about Judicial Branch collective bargaining agreements, personnel rules, policies, and procedures to applicants, employees, supervisors, managers, and other departments, both orally and in writing.
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Human Resources Associate II
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Mar 2016 - Oct 2018
Responsible for a broad range of HR functions including but not limited to; Payroll, leaves of absence, and benefits administration. •Reviewed and processed payroll exceptions that come through the Judicial Branch’s custom HRIS system each bi weekly pay period •Created payroll authorization forms for any employee changes for the upcoming payroll period including but not limited to; position changes, increments, terminations, and new hires. •Processed personnel changes including… Show more Responsible for a broad range of HR functions including but not limited to; Payroll, leaves of absence, and benefits administration. •Reviewed and processed payroll exceptions that come through the Judicial Branch’s custom HRIS system each bi weekly pay period •Created payroll authorization forms for any employee changes for the upcoming payroll period including but not limited to; position changes, increments, terminations, and new hires. •Processed personnel changes including but not limited to; payroll changes, data changes, and employment changes in Lawson and in the NH Judicial Branch’s custom HRIS system. •Monitored and processed leave of absence requests to include FMLA and ADA, and supplemental sick leave bank requests •Communicated orally and in writing with employees and external business partners about various HR related matters
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State of New Hampshire
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United States
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Government Administration
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200 - 300 Employee
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Retiree Health Program Specialist II
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Oct 2012 - Mar 2016
Responsible for enrolling retired and active employees into their health and pharmacy benefits as well as making any changes to their enrollment using the State of New Hampshire’s custom HRIS system and Lawson. •Accurately captured and processed benefit eligibility and enrollment changes and transactions for both retirees and active employees. •Ensured the eligibility and enrollment database (Lawson) was accurate and up-to-date upon notification from enrollees. •Researched data… Show more Responsible for enrolling retired and active employees into their health and pharmacy benefits as well as making any changes to their enrollment using the State of New Hampshire’s custom HRIS system and Lawson. •Accurately captured and processed benefit eligibility and enrollment changes and transactions for both retirees and active employees. •Ensured the eligibility and enrollment database (Lawson) was accurate and up-to-date upon notification from enrollees. •Researched data discrepancies and reviewed enrollment records and error reports to perform retiree health data reconciliation. •Worked with the Financial Data Management group to Perform UAT testing for the benefits portion of Lawson when it was being developed and updated. •Assisted with Open Enrollment for the entire State of New Hampshire active employee and retiree population •Developed and implemented processes of outreach to retirees, and established communication with the New Hampshire Retirement System, unions and other sources to ensure effective communications with retirees. •Worked with several groups within the Department of Administrative Services as the project lead for the State of New Hampshire’s Employer Group Waiver Plan Medicare Part D benefit plan implementation. I was the subject matter expert as well as the point of contact for all retirees as well as others who had questions or concerns about the implementation or new benefits. •Reviewed, edited and distributed retiree health benefits communications such as memos, bulletins, emails and letters from the Health Benefit staff or vendors to, agency HR/benefits offices, employees and retirees. •Worked collaboratively with other areas within the Department of Administrative Services that share retiree health benefits eligibility and enrollment responsibilities as they relate to information technology, HRIS, NHRS medical subsidy, vendor implementation and management and health benefit program finances.
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Retiree Health Program Assistant II
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Mar 2012 - Oct 2012
Responsible for enrolling retired and active employees into their benefits as well as making any changes to their enrollment using the State of New Hampshire’s custom HRIS system. •Assisted the Retiree Health Program by gathering information and responding to written and verbal inquiries regarding retiree health benefit issues as assigned by the Retiree Health Program Specialist. •Provided clerical and administrative support to the Retiree Health Program; photocopied documents… Show more Responsible for enrolling retired and active employees into their benefits as well as making any changes to their enrollment using the State of New Hampshire’s custom HRIS system. •Assisted the Retiree Health Program by gathering information and responding to written and verbal inquiries regarding retiree health benefit issues as assigned by the Retiree Health Program Specialist. •Provided clerical and administrative support to the Retiree Health Program; photocopied documents and files, and enrollment materials to maintain accurate records. •Researched data discrepancies and reviewed enrollment records and error reports to perform retiree health data reconciliation. •Assisted with the testing and implementation of the Division of Personnel’s current custom HRIS system. •Supported the Retiree Health Program and coordinated with the New Hampshire Retirement System, state agencies and health program vendors to assist with enrollment of eligible retirees in the appropriate health benefit plan.
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Long Term Care Partners
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Insurance
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Senior Customer Care Consultant
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Aug 2009 - Mar 2012
Responsible for ensuring participants receive high level customer service while providing complete and accurate information about the Federal Dental and Vision Insurance Program (FEDVIP). •Answered incoming phone calls from federal employees about supplemental dental and vision insurance •Determined eligibility of employees and federal annuitants for FEDVIP and assisted with enrollment into benefits. •Answered questions about premium deductions from payroll and annuities. •One… Show more Responsible for ensuring participants receive high level customer service while providing complete and accurate information about the Federal Dental and Vision Insurance Program (FEDVIP). •Answered incoming phone calls from federal employees about supplemental dental and vision insurance •Determined eligibility of employees and federal annuitants for FEDVIP and assisted with enrollment into benefits. •Answered questions about premium deductions from payroll and annuities. •One of six individuals to help implement a new customer service system by creating test cases and as well as testing those cases to ensure the system ran properly while also providing feedback as to what I saw that worked and what I saw that did not work or could be improved. Show less Responsible for ensuring participants receive high level customer service while providing complete and accurate information about the Federal Dental and Vision Insurance Program (FEDVIP). •Answered incoming phone calls from federal employees about supplemental dental and vision insurance •Determined eligibility of employees and federal annuitants for FEDVIP and assisted with enrollment into benefits. •Answered questions about premium deductions from payroll and annuities. •One… Show more Responsible for ensuring participants receive high level customer service while providing complete and accurate information about the Federal Dental and Vision Insurance Program (FEDVIP). •Answered incoming phone calls from federal employees about supplemental dental and vision insurance •Determined eligibility of employees and federal annuitants for FEDVIP and assisted with enrollment into benefits. •Answered questions about premium deductions from payroll and annuities. •One of six individuals to help implement a new customer service system by creating test cases and as well as testing those cases to ensure the system ran properly while also providing feedback as to what I saw that worked and what I saw that did not work or could be improved. Show less
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Fidelity Investments
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United States
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Financial Services
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700 & Above Employee
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Customer Service Representative
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Jul 2007 - Apr 2009
Responsible for communicating with customers and meeting their needs through first call problem resolution, processing their requests, and providing information about financial products and employee benefits to help customers reach their financial and health insurance goals. •Answered incoming calls from customers requiring assistance with their health insurance and/or retirement accounts. •Educated customers on ways to maximize their 401K and 403B plans by identifying… Show more Responsible for communicating with customers and meeting their needs through first call problem resolution, processing their requests, and providing information about financial products and employee benefits to help customers reach their financial and health insurance goals. •Answered incoming calls from customers requiring assistance with their health insurance and/or retirement accounts. •Educated customers on ways to maximize their 401K and 403B plans by identifying, responding to and assessing their needs •Processed account inquiries, historical transaction information, & check replacement •Communicated contribution, loan processing and withdrawal guidelines •Correctly administered 401(k) and 403(b) distribution payouts, with 100% accuracy •Processed health, dental, vision, and FSA enrollments with 100% accuracy Show less Responsible for communicating with customers and meeting their needs through first call problem resolution, processing their requests, and providing information about financial products and employee benefits to help customers reach their financial and health insurance goals. •Answered incoming calls from customers requiring assistance with their health insurance and/or retirement accounts. •Educated customers on ways to maximize their 401K and 403B plans by identifying… Show more Responsible for communicating with customers and meeting their needs through first call problem resolution, processing their requests, and providing information about financial products and employee benefits to help customers reach their financial and health insurance goals. •Answered incoming calls from customers requiring assistance with their health insurance and/or retirement accounts. •Educated customers on ways to maximize their 401K and 403B plans by identifying, responding to and assessing their needs •Processed account inquiries, historical transaction information, & check replacement •Communicated contribution, loan processing and withdrawal guidelines •Correctly administered 401(k) and 403(b) distribution payouts, with 100% accuracy •Processed health, dental, vision, and FSA enrollments with 100% accuracy Show less
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Education
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2016 - 2018
Granite State College
Bachelor of Science - BS, Human Resources Administration
Community
