Crystal Wong
Senior Manager-Casino Customer Service-Jinmen Premium Club at Galaxy Entertainment Group- Claim this Profile
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Topline Score
Bio
Credentials
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GAME 2014: Gaming in Asia - Managing for Excellence Understanding Your Customers and Game Innovation
University of MacauSep, 2014- Nov, 2024 -
Certificate IV in Training and Assessment
William Angliss InstituteSep, 2013- Nov, 2024
Experience
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Galaxy Entertainment Group
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Hospitality
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700 & Above Employee
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Senior Manager-Casino Customer Service-Jinmen Premium Club
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Mar 2016 - Present
Managing a team of over 120 staff across 2 Jinmen Premium Clubs of Phase 1 and Phase 2 of Galaxy Entertainment Group with 6 different levels of Marketing Administrative, Host, Executive Host, Assistant Shift Manager, Shift Manager and Manager. Responsible for overall Operations Management; maintain the highest standards of customer service delivery; direct lead the team cooperatively to achieve any setup goals; establish and maintain a positive working environment and sustain effective relationship with internal and external customers; develop team's learning and growth; strives for continuous improvement of any aspects for customer service and department. Show less
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Manager-Casino Customer Service-Jinmen Premium Club
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Apr 2015 - Feb 2016
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Shift Manager-Casino Customer Service-Jinmen Premium Club
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Aug 2012 - Mar 2015
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Assistant Shift Manage-Casino Customer Service-Jinmen Premium Club
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Jun 2010 - Jul 2012
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Executive Host-Casino Customer Service-Jinmen Premium Club
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Apr 2007 - May 2010
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Representative-Casino Customer Service-Jinmen Premium Club
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Aug 2006 - Mar 2007
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Event Coordinator
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May 2002 - May 2005
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Education
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2011 - 2012
University of Macau
Postgraduate, Hospitality Administration/Management -
2002 - 2006
University of Macau
Bachelor's degree, English Communication
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