Vice President Operations

• Jul 2018 - Present

Director Of Operations

• May 2017 - Jul 2018

Responsible to direct operations staff in Windsor, CT location Responsible for forecasting of charges and payments for 60 + clients. Led the first RPA group focused on automating tasks, partnered with programming to develop several robotics. Part of team that created and rolled out Vertex application; SmartQ. Inventory management system Oversaw efforts around inventory management. Determine input/output on outstanding AR inventory Monitor and manage SLA's

Revenue Cycle Manager

• Nov 2012 - May 2017

Revenue Cycle Manager for Medical billing company. Departments include data entry, payment posting, claims, self-pay, customer service and credit balances. Including team of supervisors with a mix of internal FTE and external vendors. Responsible to meet key performance indicators. Maintain and monitor revenue targets for customer and business.

Operations Manager

• Sep 2000 - Nov 2012

Manager of Operations for multiple regions. Led team of 24 internal FTE & 43 external staff. Measure and Monitor key performance indicators. Initiated process improvements to gain efficiencies. Motivated team & individuals to embrace change. Manager of Operations for multiple regions. Led team of 24 internal FTE & 43 external staff. Measure and Monitor key performance indicators. Initiated process improvements to gain efficiencies. Motivated team & individuals to embrace change.