Experience

HARBORSIDE SURGERY CENTER

• United States
• 1 - 100 Employee

• Surgical Scheduler

  • Jun 2023 - Present

  ​As the sole surgical scheduler for the facility I am responsible for scheduling all surgical procedures from various specialties. I must do so in accordance to the block schedule which I also maintain to reflect changes, removals, releases, etc. When scheduling surgical procedures, I ensure that all of the required information is obtained and will make contact with the office for any missing piece(s) of information such as missing insurance information, patient demographic information, procedure and ICD-10 code(s) as well as vendor and implant information. Once the procedures have been scheduled, I will then provide the other departments such as the insurance specialist, pre-operative nursing department as well as the SPD/Materials Management department. I will review the schedule and send any correspondence regarding unused block time in order to condense the block schedule for staffing and anesthesia purposes. I also assist with the front desk and the responsibilities of checking the patients in, verifying the patient information, collecting any out of pocket expense and other miscellaneous tasks. Show less



MEDSTAR SURGERY CENTER AT BRANDYWINE, LLC

• United States
• Medical Practices
• 1 - 100 Employee

• Surgical Scheduler/Lead Front Desk

  • Sep 2022 - May 2023

  a surgical scheduler I am responsible for scheduling all surgical procedures that are sent from the surgeons offices. I ensure that all required information is received and follow up with the appropriate personnel to retrieve any missing information. I also assist the Materials Manager with several administrative tasks such as order processing and completion of items needed for the facility as well as daily correspondence with outside vendors for future cases. I will also assist the Administrator as well as the Business Office Manager with various administrative tasks. I am also responsible for all of the front desk responsibilities which include but not limited to, patient registration, insurance verification, collecting of patient payments, chart preparation and, the break down of the patients surgical charts. I am responsible for collecting, scanning and forwarding all information pertaining to the patients billing packet from their surgical procedure to the medical billing office. I will also keep the daily rec spreadsheets current for payments for the offsite billing office as well. I am responsible for the quarterly peer to peer reviews as well as the monthly reporting for all completed Total Joint procedures performed. I have experience with training the new employees and orienting them with their perspective role and to assist in establishing a system that works well with their responsibilities. I am also responsible for reviewing, maintaining and updating the surgeons block schedule to reflect any changes that need to be made. There is a weekly scheduling meeting that is lead by myself where all of the cases for the following week are discussed to ensure that the proper amount of time is allotted for equipment turnover, any special needs regarding implants or equipment conflicts, etc. Once that has taken place, I will be in contact with the offsite anesthesia group to forward information regarding the following weeks cases for their staffing purposes. Show less



HCA Reston Hospital Center

• OR Surgical Scheduler

  • Nov 2020 - Sep 2022

  As a surgical scheduler for the Operating Room, I am responsible for handling the consistent flow from a plethora of surgeons offices and internal request. This includes scheduling for 14 sites in the main OR, 3 surgical sites for the Endoscopy Suite as well as 3 surgical sites for the Cardiac Cath Lab. I manage a multi-line phone system as well as two scheduling systems to ensure that all cases are scheduled accurately and efficiently. Aside from the administrative side, I will also be responsible for any in person request from the surgeons, the Physicians Assistant(s) and the Charge Nurses from either entity throughout the day. My ability to multi-task in a high pressure environment has taught me to be able to work well under pressure and efficiently accomplish the task at hand. In addition, I am also responsible for constant communication with the Resource Coordinators, Sterile Processing and any outside vendors that may need to be present for the case. I ensure that all of the pertinent information is received and processed correctly. If there are any missing required pieces of information, I will contact and follow up with the surgeons’ office and/or the internal personnel to obtain the information needed. I am also responsible for running daily vendor reports and distributing them to the correct area for daily review. Participation in a daily meeting to review and provide support for the surgical schedule is required by either myself or one of my peers. The end of the physical work day consist of me creating the daily OR Board, running a report for the amount of Inpatient, Outpatient and Robotic Cases and distributing it to Administration. Show less



University of Maryland Charles Regional Medical Center

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• ER Patient Access Representative

  • Apr 2019 - May 2020

  As a patient access representative in the ER, I am responsible for gathering and confirming all pertinent information from the patient or from the parent, guardian, or power of attorney on behalf of the patient. This is includes the basic information, insurance, providers that are a part of the continuation of care, the reason(s) as to why the patient is coming in, etc. Apart of registering the patient will be done either bedside or in the main registration office. Upon completion of verifying the patients information, consents forms will be discussed and then signatures will be obtained. Aside from registering the patients, I will also be responsible for the front lobby area to ensure that all of the information is correct prior to placing it on the ED track board. This will prevent any delay in the patients care as well as provide the clinical staff with accurate information. As a registrar, there is constant communication with other members within my direct office, as well as nurses, physicians, other areas of the hospital, EMS and law enforcement officials. Show less



MedStar Southern Maryland Hospital Center

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Centralized Surgical Coordinator

  • Jan 2013 - May 2018

  As a centralized scheduler and surgical biller, I am responsible for the scheduling of many different areas such as, Operating Room, Endoscopy, Labor & Delivery, Cardiac Cath Lab and Interventional Radiology. The process for scheduling for each area includes, daily correspondence with the surgeons’ offices and staff to ensure that the proper paperwork has been obtained in order for me to perform a quick registration and input them into the scheduling system. Once registered, I must select from the wide range of surgical procedures and any affiliated appointments necessary to complete the surgical posting. In addition, I will have constant contact and communication with several personnel throughout the hospital to ensure that they are informed of any special request and things needed for the case. If any special items are needed for the procedure that is requested by the physicians’ office, I will also contact the representative provided or search for the individual needed. I will also perform weekly checks for the following week to ensure that there are no conflicts that will hinder the surgeon case flow, send a pharmaceutical request for any medications that are needed and send follow up emails to confirm with the representatives that are being requested. Aside from the scheduling aspect of my job, I will also confirm the charges that are inputted from the nursing staff to ensure that all supplies are being charged to the patients account. If there are items that are missing or are inaccurate, I will verify the amount used as well as the pricing for each item and charge the patients account accordingly, credit any duplicate charges as well as charge for any vendor items. Show less