Crystal W.

Care Manager at Alliance Health
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Raleigh, North Carolina, United States, US
Languages
  • Spanish -

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
You need to have a working account to view this content.

Experience

    • United States
    • Hospitals and Health Care
    • 500 - 600 Employee
    • Care Manager
      • Sep 2022 - Present

      -Apply for and monitor Medicaid Innovations Waiver services on assigned caseload -Ensure precise documentation is maintained and entered within 24 hours of contact -Conduct monthly contacts and treatment team meetings as needed with each member and their legal guardian. -Uphold confidentiality, dignity, and respect for all individuals receiving services -Foster strong relationships with clients and stakeholders, acting as a primary point of contact, addressing concerns, and ensuring satisfaction Show less

    • United States
    • Mental Health Care
    • 100 - 200 Employee
    • Special Project Coordinator
      • May 2022 - Sep 2022

      -Facilitate training for behavioral health professionals and coordinated CME/CEU applications.-Lead and manage a portfolio of programs and projects, ensuring successful execution and achievement of program objectives and deadlines-Author policies, manuals, and produced informative resources in Excel for the behavioral health team-Complete Medicaid metrics (CCMP) reports for more than 50 medical sites across New York State.-Explore and apply for grant opportunities and participate in research- Develop professional development committees within the organization Show less

    • Intern
      • Aug 2021 - May 2022

      Projects assigned by COO including a variety of administrative tasks such as; writing policy, research, locating 3rd party resources for HR such as a compliance line and background check company, complete CCMP reporting for Medicaid patients, Support the start up of a professional appointment committee, create and distribute spreadsheets and charts to support data, provide support wherever needed.

    • United States
    • Individual and Family Services
    • 200 - 300 Employee
    • Care Manager
      • May 2020 - May 2022

      -Facilitate access to services for adults and children with developmental disabilities under the Medicaid -Home and Community Based Services Waiver, to help them live a high quality life -Maintain monthly contact with a caseload of 35+ individuals, building professional relationships and providing advocacy and assistance with benefits maintenance. -Coordinate with vendors, contractors, and suppliers to maintain necessary supplies, equipment, and services -Address client concerns and inquiries promptly, striving to provide exceptional customer service Show less

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Intern
      • Aug 2020 - May 2021

      Intern on locked acutely Mental Health unit. Participate in daily rounds and patient care in the role of a social worker/case manager. Intern on locked acutely Mental Health unit. Participate in daily rounds and patient care in the role of a social worker/case manager.

    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • Assistant Program Director
      • Aug 2019 - May 2020

      -Oversee the daily operations of five medicaid funded programs for adults with developmental disabilities -Demonstrate strong leadership skills, attention to detail, and ability to effectively communicate with team members, families, and community stakeholders -Ensure adequate staffing levels and assign work schedules to meet operational needs -Participated in person-centered meetings to ensure program participants were satisfied, working on goals, and receiving appropriate support. -Served as a member of the incident review committee, addressing allegations of abuse/neglect agency-wide Show less

    • United States
    • Individual and Family Services
    • 100 - 200 Employee
    • Site Supervisor
      • Jul 2017 - Aug 2019

      -Managing the day-to-day activities, supervising staff members, and maintaining a safe and productive school environment. Oversee operations and ensure consistent smooth functioning of the school -Foster a positive work environment by promoting teamwork, effective communication, and professional development opportunities -Collaborate with the upper management team to develop and implement cost-effective strategies and identify opportunities for improvement for students and staff -Coordinated successful fundraisers and enriching activities for students. -Served as the Director of Daycare and followed the Office of Children and Family Services guidelines. This included training staff and ensuring the facility always met state regulations Show less

    • Medicaid Service Coordinator
      • Oct 2015 - Jul 2017

      Medicaid service coordinator throughout several counties. Nursing Home Transition and Diversion waiver coordinator the second half of my time there. Medicaid service coordinator throughout several counties. Nursing Home Transition and Diversion waiver coordinator the second half of my time there.

    • United States
    • Hospitality
    • 700 & Above Employee
    • Enrichment Coordinator
      • Jul 2015 - Oct 2016

      Activity planning, implementing, and creating with senior citizens. Motivational to promote attendance. Communication with the community to provide different experiences for residents. Meet deadlines while creating monthly calendars and schedules. Activity planning, implementing, and creating with senior citizens. Motivational to promote attendance. Communication with the community to provide different experiences for residents. Meet deadlines while creating monthly calendars and schedules.

    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Camp Counselor
      • Jun 2010 - Aug 2011

      Worked on camp grounds in Ancramdale NY. Lived in a cabin setting with individuals with a developmental disability. Assisted camp go-ers with all necessities. Lifeguard pool as well as lake front. Assisted other counselors. Assured my camper was always happy Worked on camp grounds in Ancramdale NY. Lived in a cabin setting with individuals with a developmental disability. Assisted camp go-ers with all necessities. Lifeguard pool as well as lake front. Assisted other counselors. Assured my camper was always happy

Education

  • Adelphi University
    Master of Social Work - MSW, Social Work
    2019 - 2022
  • SUNY New Paltz
    Bachelor of Arts - BA, Sociology
    2008 - 2013
  • Poughkeepsie High School
    High School, Regular/General High School/Secondary Diploma Program
    2004 - 2008

Community

You need to have a working account to view this content. Click here to join now