Experience

Claremont Lincoln University

• United States
• Higher Education
• 1 - 100 Employee

• Student Services Manager

  • Feb 2021 - Present

  •Serves as the academic advisor for all students. •Provides proactive outreach to at-risk students based on predictive analytics, early alert tools, grades, attendance, assessment scores, and other sources of data. •Counsels students on policies and procedures as well as offer solutions to student problems and requests regarding registration, leaves of absences, or withdrawals. •Develops and monitors statistical reports to enhance student retention, registration forecasting, and operational efficiency. •Monitors student progress for degree completion as well as performs degree audits. •Works closely with the Dean of Student Services/Registrar and Director of Student Financial Service to assist in the smooth transition of prospective students through matriculation. •Collaborates with other departments to assure students receive support they need related to financial aid, orientation, and academic advising. •Assists in the maintenance of student records and registrar functions. Upholds record release policies and legal requirements governing the confidentiality of student records. Show less



University of Redlands

• United States
• Higher Education
• 700 & Above Employee

• Associate Registrar

  • May 2016 - Jan 2021

  •Recipient of The Presidential Award. •Supervised staff and student workers in assigned area, including training, coaching, performance evaluation, professional development, and goal setting. •Managed the accuracy, integrity, and security of all student academic records within the Student Information System - Ellucian Colleague. •Managed and supervised the registration processes, records maintenance, and grading processes from the time of matriculation through completion for all students. •Managed graduation application and degree posting process, including review of graduation applications and degree audits to determine graduation eligibility and posting completed degrees. •Managed, created, and maintained all reports generated for internal and external use from the Registrar's Office, including federal enrollment reports and ad hoc requests. •Served as technology liaison for Registrar's office; streamlines and improves quality of processes using the technology available. •Oversaw maintenance, enhancements, and upgrades of automated systems and technologies within the Registrar's Office. •Worked with other departments on campus to identify and resolve complex issues. Show less



ITT Technical Institute

• Higher Education
• 700 & Above Employee

• Registrar

  • Feb 2015 - Oct 2015

  •Supervised and trained staff on office procedures and regulatory requirements.•Ensured compliance with corporate policies, procedures, guidelines, and ethical practices of and accrediting organizations.•Collaborated to achieve desired organizational results in customer service, student retention, rates, satisfactory student progress, and other metrics and goals.•Directed the maintenance and confidentiality of student admissions and academic records.•Managed student course scheduling in order to achieve maximum section size and efficient utilization of classrooms, equipment, and instructors.•Conducted degree audits to ensure students meet program requirements and approved graduation eligibility of students.•Evaluated military experience and post-secondary transcripts for transfer credit.•Supervised and administered admission tests for prospective students. Show less

• Records Coordinator and Assistant Registrar

  • Mar 2011 - Feb 2015

  •Recipient of the National Registration Department of the Year Award.•Created/maintained electronic and hard copy files for students and audited files to ensure that each record contained all necessary documentation.•Pursued, tracked, and followed-up with new students throughout the enrollment process by verifying paperwork accuracy and checked for completion prior to processing.•Processed registrations with attention to compliance with operational policies and standards.•Processed program changes, term changes, re-entry paperwork, course status changes, degree audits, transcript requests, enrollment and degree verification.•Administered admission tests for prospective students. Show less



The McDonald Legal Group

• San Diego, CA

• Receptionist and Bankruptcy Legal Assistant

  • Feb 2009 - Nov 2010

  •Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. •Organized and scheduled client appointments and managed calendars for management team, effectively accommodating hectic agendas. •Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers. •Collected and distributed messages to team members and managers to support open communication and high customer service. •Created and maintained client files. •Gathered and prepared due diligence documents for the bankruptcy trustees. •Prepared and sent cases/discharge letters to clients. •Drafted Cease & Desist and authorization letters sent to creditors. •Responsible for invoicing, data entry, and mail distribution. •Ordered supplies based on stock quantities, expected usage and budget limitations. Show less



Congressman Dennis Cardoza's office - Capitol Hill

• Washington D.C. Metro Area

• Intern

  • Mar 2008 - Jun 2008

  •Conducted tours of Capitol Hill for the constituents of Congressman Cardoza's district. •Attended congressional hearings and composed reports detailing the hearings. •Assisted the staff by researching various political topics/any assigned tasks. •Completed clerical tasks such as filing, copying and distributing mail. •Answered incoming telephone calls, took down messages and provided information. •Drafted letters in response to constituent mail. •Restocked office supplies and retrieved files for staff. Show less