Crystal Santana

Senior Revenue Specialist at Surgical Notes
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Contact Information
us****@****om
(386) 825-5501
Location
Buckeye, Arizona, United States, US

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Experience

    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Senior Revenue Specialist
      • Dec 2021 - Present

      •Provide leadership for all aspects of the organizations Revenue Cycle, guiding managers in Patient Registration, Patient Financial Services •Implement processes surrounding fee pricing, billing, collections, and other patient financial analyses Investigate and resolve issues escalated from team members and providers, •Educates providers and team members on new or existing processis according to medica documentation and billing guidelines. •Train financial counselor team on existing process(s) for insurance verification and sliding fee scale guidelines. • Begin and maintain positive, professional, and effective working communications •Interactions, and relationships with all Internal departments Show less

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Senior Revenue Specialist
      • May 2019 - Dec 2021

      •Presented specialty reports to management, physicians and site associates • Facilitated communication and gave on-going education in the specialty areas of billing for department management •Reviewed and resolved insurance denials accurately and in a timelv manner •Reviewed and addressed coding guidelines to solve sequencing issues •Recognized conditions and procedures to be followed •Collaborated with practice leaders, providers and management to solve unclear and incomplete billing issues •Checked demograpnic and insurance information •Attained referrals and authorizations for services when needed Show less

    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Revenue Cycle Manager
      • Jan 2009 - May 2019

      •Planned and coordinated dally operations in the charge entry, payment posting, insurance verification, and accounts recelvable departments, •Developed and Implemented new policies and procedures to help streamline internal operations. •Organized workflows, delegate duties, and hire, train, mentor, and supervise a team of 6+ employees. • Oversaw ICD10 implementation to ensure consistent compliance with applicable regulations and guidelines, •Worked with software support for multiple EMR systems along with in-house IT partners to streamline systems and accessibility. •Performed month-end closing duties and oversee denial tracking and trending. Show less

    • Revenue Specialist
      • Feb 2015 - Mar 2016

      •Completed prescription orders to include computer order entry, third-party billing insurance verification and copay collection •Communicated verbally, in person and over the telephone, and in writing with pharmacists, nurses, physicians, and healthcare personnel •Customer service, education and counseling •Quality review processes •Interpreting orders •Revenue analysis •Inventory maintenance •Completed prescription orders to include computer order entry, third-party billing insurance verification and copay collection •Communicated verbally, in person and over the telephone, and in writing with pharmacists, nurses, physicians, and healthcare personnel •Customer service, education and counseling •Quality review processes •Interpreting orders •Revenue analysis •Inventory maintenance

Education

  • Bryan College-Los Angeles
    Certificate, Court Reporting/Court Reporter
    2008 - 2009

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