Crystal Parent, Ptech
Client Care Specialist at OPTA Information Intelligence- Claim this Profile
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Topline Score
Bio
Credentials
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A+ Certified
CompTIAJul, 2000- Nov, 2024 -
Professional Technologist
NBSCETTJun, 2019- Nov, 2024
Experience
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Opta Information Intelligence
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Canada
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Insurance
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1 - 100 Employee
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Client Care Specialist
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Jan 2019 - Present
- Review various residential and commercial properties across Canada for construction attributes. - Review and respond to inquiries regarding loss control reports across Canada. - Customer service such as meeting response and resolution. - Supporting clients with FAQ responses - Triage and escalate some Tier Two queries and tasks to account manager.
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Commercial & Residential Risk Assessment Specialist
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Jan 2016 - Mar 2019
Leadership - Schedule appointments with clients to visually inspect the properties. Travel to the properties and with property managers, tour and inspect for risk features. Quality Assurance - While touring the properties, take photographs, measure rooms and the structure, inspect features such as fire prevention systems, heating equipment, and fuel storage tanks. Converse with property managers to understand the history of the property, any risks, and answer any questions they might… Show more Leadership - Schedule appointments with clients to visually inspect the properties. Travel to the properties and with property managers, tour and inspect for risk features. Quality Assurance - While touring the properties, take photographs, measure rooms and the structure, inspect features such as fire prevention systems, heating equipment, and fuel storage tanks. Converse with property managers to understand the history of the property, any risks, and answer any questions they might have. Prepare a detailed reports using the WEIS database identifying the fundamental construction and equipment details, risk assessment, and replacement cost value
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Work Attachment 2015 / Summer Job / Volunteer
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Jun 2014 - Jun 2016
Leadership: With no controls being in place I created and excel schedule for future builds. An excel spreadsheet was created to organize funding for materials donated and purchased by Habitat. As requested by the executive director a report was created to showcase all controls put in place. Quality Assurance: Organized and re-merchandised the store, as a result sales increased Training: Trained volunteers that were providing community service Leadership: With no controls being in place I created and excel schedule for future builds. An excel spreadsheet was created to organize funding for materials donated and purchased by Habitat. As requested by the executive director a report was created to showcase all controls put in place. Quality Assurance: Organized and re-merchandised the store, as a result sales increased Training: Trained volunteers that were providing community service
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SPIELO
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Gambling Facilities and Casinos
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1 - 100 Employee
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Team Lead
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Mar 2007 - Mar 2012
Leadership: Coordinated assembly operations to ensure efficient utilization of personnel, equipment and materials. Communicated with stockroom personnel to ensure work areas were adequately supplied with material and that the material was available as required. Assisted in evaluating assigned personnel’s performance and new hires. Quality Assurance: Monitored quantity and quality levels of assigned area personnel and prepared reports. Training: Trained new and experienced staff… Show more Leadership: Coordinated assembly operations to ensure efficient utilization of personnel, equipment and materials. Communicated with stockroom personnel to ensure work areas were adequately supplied with material and that the material was available as required. Assisted in evaluating assigned personnel’s performance and new hires. Quality Assurance: Monitored quantity and quality levels of assigned area personnel and prepared reports. Training: Trained new and experienced staff to be able to work at any station using the visual documents I had created to make a seamless transition. Show less Leadership: Coordinated assembly operations to ensure efficient utilization of personnel, equipment and materials. Communicated with stockroom personnel to ensure work areas were adequately supplied with material and that the material was available as required. Assisted in evaluating assigned personnel’s performance and new hires. Quality Assurance: Monitored quantity and quality levels of assigned area personnel and prepared reports. Training: Trained new and experienced staff… Show more Leadership: Coordinated assembly operations to ensure efficient utilization of personnel, equipment and materials. Communicated with stockroom personnel to ensure work areas were adequately supplied with material and that the material was available as required. Assisted in evaluating assigned personnel’s performance and new hires. Quality Assurance: Monitored quantity and quality levels of assigned area personnel and prepared reports. Training: Trained new and experienced staff to be able to work at any station using the visual documents I had created to make a seamless transition. Show less
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ExxonMobil
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Oil and Gas
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700 & Above Employee
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Help Desk Administrator
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Jul 2004 - Oct 2005
Quality Assurance: Resolved technical issues staff had so they would be able to continue doing their assigned jobs. When unable to resolve over the phone a remedy ticket was created to have someone onsite go and help. Quality Assurance: Resolved technical issues staff had so they would be able to continue doing their assigned jobs. When unable to resolve over the phone a remedy ticket was created to have someone onsite go and help.
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ICT Group
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Riverview, NB
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Wireless Technical Support Consultant
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May 2003 - Jul 2004
Quality Assurance: Provided technical support for wireless clients to get wireless networks communicating. Quality Assurance: Provided technical support for wireless clients to get wireless networks communicating.
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Ministry of Education, Youth and Sports
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Education Administration Programs
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300 - 400 Employee
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Instructor/Network Administrator (Volunteer)
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Jun 2002 - Dec 2002
Leadership: Managed and administered staff, office and computer lab Training: Developed and facilitated computer technology workshops and courses for instructors to incorporate computers in the class rooms Technical: Performed maintenance on LAN / WAN networks in multiple locations throughout the country. Designed and implemented network structure with technology development plan Leadership: Managed and administered staff, office and computer lab Training: Developed and facilitated computer technology workshops and courses for instructors to incorporate computers in the class rooms Technical: Performed maintenance on LAN / WAN networks in multiple locations throughout the country. Designed and implemented network structure with technology development plan
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Education
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2012 - 2015
NBCC (New Brunswick Community College)
Diploma, Construction Management Civil Engineering -
2006 - 2006
Mactech Distance Education
Administrative Legal Computer, Graduated with honours -
2000 - 2001
Eastern College
Information Systems Specialist -
1990 - 1993
Harrison Trimble High School
Academic Diploma
Community
