Experience

TrueCommerce

• United States
• Information Technology & Services
• 300 - 400 Employee

• Senior Support Engineer

  • Jul 2020 - Present



Vista

• New Zealand
• IT Services and IT Consulting
• 300 - 400 Employee

• Team Lead

  • Oct 2015 - Jun 2020

  1. Responsible for the on line ticketing system and ticketing pricing platform; (1) Interface docking: responsible for the docking with the third party (MAOYAN, TAOPIAOPIAO, etc.) on the interface of the ticketing system, so that the ticketing can be sold on the third party platform, and the interface will involve SOAP and REST. (2) Implementation: the implementation and training of two modules; research, analysis, testing, and implementation of the related requirements; (3) Requirements collection: in order to be more efficient and stable in the sale of on line ticketing system, collect the interface requirements of the third party and the cinema, feedback and discuss with product manager of the requirements and follow them up. (4) Training: provide customers with the introduction and usage training of the on line ticketing system and ticketing pricing platform; (5) Solve the problem: to solve all the problems about the sale of the network in the actual production environment and the cinema and the third party. 2. Responsible for the onsite implementation of the cinema system. (1) Preparation: including business scene collection, business requirement analysis and debugging of main hardware (POS machine, card reader); (2) Installation: system installation on the server, installation and debugging of all hardware devices, and connection with other system modules (member module and voucher module); check data integrity. (3) Training: training for cinema's operators and BOX OFFICE operators respectively, including front office operation and backstage management, as well as report and usage. (4) Following up: the problems left, and write the implementation report. 3. Responsible for maintaining JINYI CRUIT (one of the top five CRUITS in CHINA), following up their problems, requirements, bugs and recommending new functions to them, increasing customer stickiness. 4. Responsible for solving the problems encountered by the cinemas in the process of using the system. Show less



RSi a Circana Company

• United States
• Software Development
• 200 - 300 Employee

• Data Operation Analyst

  • Jul 2014 - Oct 2015

  1. Monitoring the whole process of loading the data that from the time when source data files arriving to the time when presenting to customer. Make sure the data is real-time, integrity and accuracy. 2. Dealling with the errors and exceptions in different DataBase when the data loading. 3. Making sure the customer can use the data in 4 hours, and announce the customers if not meet SLA, and tell them the reason and data status. 4. Monitoring the system, hanle errors and exceptions, to ensure system is running stable. 5. Figiure out the data issue for customers. 6. Figure out the report failing to present to customers. 7. Some simple data miining work for customers. Show less



Wicresoft

• United States
• Business Consulting and Services
• 700 & Above Employee

• Technology Support Engineer

  • Oct 2013 - Jul 2014

  1. Responsible for helping users to solve the problems encountered during and after the upgrade of the Windows operating system; 2. Responsible for helping users to solve problems encountered in the use of the Windows operating system; 3. Responsible for helping and guiding the user to use the system better; 4. Responsible for helping users to solve the problems encountered in Office software. 5. Responsible for helping and directing users how to use some of the functions of Office software; 6. Responsible for solving and appeasing customers' complaints. Show less