Experience

Western University

• Canada
• Higher Education
• 700 & Above Employee

• User Services Manager

  • May 2019 - Present

  • On site manager for the Allyn & Betty Taylor Library, leading User Services staff in the provision of frontline services and the maintenance of a safe and welcoming library facility.• Providing staff with training, coaching, a balanced workload, and clear leadership vision.• Leading multiple dispersed teams, remote and in-person, in document delivery and collections maintenance activities, including Interlibrary Loans, Course Readings, digitization services, and physical material management.• Collaborating within a matrix management leadership team to implement and enhance services, respond to planned and unanticipated changes, set annual operational objectives, and align work of User Services with organizational strategic direction.• Using statistical resources and UX testing methods to critically evaluate services, refine workflows, and produce multifaceted reports and analyses.• Functional expert and administrator for software operation and enhancements including Alma Fulfillment, Ares, ABBYY FineReader, and RACER. Show less

• User Services Library Assistant

  • Jan 2015 - Apr 2019

• Library Assistant

  • Mar 2013 - Jan 2015

• Library Assistant

  • Sep 2010 - Mar 2013