Experience

Caparol Arabia

• United Arab Emirates
• Building Materials
• 100 - 200 Employee

• HR Administrative Assistant

  • Jul 2015 - Present



Aimia Inc

• Canada
• Capital Markets
• 200 - 300 Employee

• Admin Assistant/Customer Service Executive

  • Oct 2007 - Nov 2014

  • Helping customers online with the website www.airmilesme.com and replying to customer emails in the Middle East region. • Handling special requests from HSBC clients related to their account and processing merging and transfer of accounts by verifying documents. • Dealing with all customer complaints/enquiries in a professional, courteous manner and provide them the required solution. • Responsible for receiving and maintaining all incoming and outgoing documents. • Supporting continuous improvement and policy compliance by contributing to the development and review of existing systems, processes and procedures. • Have worked with the Farelogix system of Emirates and Galileo system to issue tickets for HSBC Premier Customers. • Schedule and coordinate meetings, appointments and travel arrangements for the Managers and co staff. • Follow up with the Supplier / Vendor for office related requirements. • Provide administrative support to ensure that operations are maintained in an effective, up to date and accurate manner. Show less



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Direct Sales Representative

  • Jul 2007 - Oct 2007

  • Calling eligible customers to explain about the credit card, its features and its benefits. • Ensure that all documents after closing the deal for the credit card is proper and meets with the terms and conditions. • Handling customer queries and persuading them to buy the credit card. • Excellent and effective follow-up skills for customers. • To meet the monthly target on time. • Calling eligible customers to explain about the credit card, its features and its benefits. • Ensure that all documents after closing the deal for the credit card is proper and meets with the terms and conditions. • Handling customer queries and persuading them to buy the credit card. • Excellent and effective follow-up skills for customers. • To meet the monthly target on time.