Experience

• 

  Caparol Paints UAE

  • Dubai Industrial city

  • HR Administrative Executive

    • Jul 2015 - Present
    • Dubai Industrial city

• 

  Aimia Inc

  • Dubai

  • Admin Assistant/Customer Service Executive

    • Oct 2007 - Nov 2014
    • Dubai

    • Helping customers online with the website www.airmilesme.com and replying to customer emails in the Middle East region.• Handling special requests from HSBC clients related to their account and processing merging and transfer of accounts by verifying documents.• Dealing with all customer complaints/enquiries in a professional, courteous manner and provide them the required solution.• Responsible for receiving and maintaining all incoming and outgoing documents.• Supporting continuous improvement and policy compliance by contributing to the development and review of existing systems, processes and procedures.• Have worked with the Farelogix system of Emirates and Galileo system to issue tickets for HSBC Premier Customers. • Schedule and coordinate meetings, appointments and travel arrangements for the Managers and co staff.• Follow up with the Supplier / Vendor for office related requirements.• Provide administrative support to ensure that operations are maintained in an effective, up to date and accurate manner.

• 

  Standard Chartered Bank

  • Dubai

  • Direct Sales Representative

    • Jul 2007 - Oct 2007
    • Dubai

    • Calling eligible customers to explain about the credit card, its features and its benefits.• Ensure that all documents after closing the deal for the credit card is proper and meets with the terms and conditions.• Handling customer queries and persuading them to buy the credit card.• Excellent and effective follow-up skills for customers.• To meet the monthly target on time.