Experience

Stay at Home Mom/Writer

• Writing and Editing
• 100 - 200 Employee

• Stay at home mom; head of household

  • Jun 2012 - Present



Crystal R. Martin

• Remote

• Freelance Writer

  • Jan 2020 - Jan 2021



John Ryce, State Farm Agency, Inc

• Customer Relations Representative

  • Jun 2011 - Jun 2012

  Director of First Impressions; P&C Licensed;Farm Bank Representative, 2011-current Serve as the Director of First Impressions; Write and edit all agent produced business correspondence; Edit and update the Office Procedures Manual; Write and field emails from State Farm Corporate and otherwise; Maintain detailed electronic and paper contact files for all clients; Uphold a high level of attention to detail and client confidentiality; Advise client's on various topics with regards to insurance; Report and follow-up insurance claims in a timely manner; Advise the other office associate as needed; Manage office projects as assigned by the President and the Office Manager; Keep informed on current news and information affecting State Farm and Pennsylvania insurance policies; Solicit new State Farm Bank accounts; Resolve customer complaints; Manage three in office calendars; Answer a multi-line phone system;; Field phone calls; Sort incoming and outgoing mail; Print; Scan; Fax; Maintain all office equipment and supplies; Order supplies; All other duties as necessary or assigned. Show less



State Farm

• United States
• Insurance
• 700 & Above Employee

• Office Assistant and Bank Representative

  • Mar 2010 - Jan 2011

  Serve as the main contact person for all clients; Act as a ghost writer for my lead agent; Prepare and edit all types of business correspondence; Manage all daily office activity; Schedule appointments for two in-office agents; Oversee all State Farm insurance accounts and resolve issues associated with them; Market and sell State Farm Bank Products. Serve as the main contact person for all clients; Act as a ghost writer for my lead agent; Prepare and edit all types of business correspondence; Manage all daily office activity; Schedule appointments for two in-office agents; Oversee all State Farm insurance accounts and resolve issues associated with them; Market and sell State Farm Bank Products.



Walmart Stores Inc.

• Cashier

  • Feb 2006 - Sep 2008

  Performed general customer service duties and assisted customers with questions regarding product function and usage; Trained new cashiers and helped with problem-solving. Performed general customer service duties and assisted customers with questions regarding product function and usage; Trained new cashiers and helped with problem-solving.



Wal-Mart Stores, Inc

• Sales Associate

  • Sep 2004 - Sep 2008

  Performed general customer service duties and assisted customers with questions regarding product function and usage; Trained new cashiers and helped with problem-solving.

• Sales Associate

  • Sep 2004 - Jan 2006



2006-2008

• Cashier

  • Sep 2004 - Sep 2008

  Performed general customer service duties and assisted customers with questions regarding product function and usage; Trained new cashiers and helped with problem-solving. Performed general customer service duties and assisted customers with questions regarding product function and usage; Trained new cashiers and helped with problem-solving.