Crystal Macklin

Inside Sales Representative at CBT Company
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Contact Information
us****@****om
(386) 825-5501
Location
Cincinnati, Ohio, United States, US

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Credentials

  • Excel for Accounting
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Applied Marketing Strategies
    Soomo Learning
    Jun, 2022
    - Nov, 2024
  • Prepare Data for Exploration
    Coursera
    May, 2022
    - Nov, 2024
  • Process Data from Dirty to Clean
    Coursera
    May, 2022
    - Nov, 2024
  • Ask Questions to Make Data-Driven Decisions
    Coursera
    Apr, 2022
    - Nov, 2024
  • Foundations: Data, Data, Everywhere
    Coursera
    Apr, 2022
    - Nov, 2024
  • Improving Your Listening Skills
    LinkedIn
    Mar, 2019
    - Nov, 2024

Experience

  • CBT Company
    • United States
    • Industrial Machinery Manufacturing
    • 100 - 200 Employee
    • Inside Sales Representative
      • Mar 2019 - Present

      - Created and maintain an Excel-based tool for product pricing to make pricing easier, faster, and more consistent. - Handle customer product inquiries from product identification to quoting and order processing - Mentor new-hires by being an informational resource and effectively communicating industry knowledge in an easy-to-understand way. - Effectively handle customer complaints and engage in dispute resolution while maintaining positive customer relationships - Transitioned to work-from-home, and back to the office, with no disruption to service Show less

  • Mulhern Belting Inc
    • United States
    • Automation Machinery Manufacturing
    • 1 - 100 Employee
    • Inside Sales
      • Aug 2004 - Mar 2019

      - Cultivated customer relationships resulting in record-setting sales numbers - Maintained the lowest error records in the company - Responsible for over 8 million in sales bookings in 2018 - Built an impressive array of industry specific knowledge - Easily navigated company specific software and smoothly transitioned to new software with no disruption in response time or quality of customer service - Maintained the fastest response time in the company - Rose from a position as the receptionist to be a top performer in the sales department Show less

Education

  • Southern New Hampshire University
    Bachelor of Science - BS, Accounting
    2021 - 2024
  • Miami University

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