Crystal Li
Guest Services Ambassador at View Boston- Claim this Profile
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English Native or bilingual proficiency
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Chinese Native or bilingual proficiency
Topline Score
Bio
Credentials
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Bloomberg Market Concepts
BloombergMay, 2023- Nov, 2024
Experience
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View Boston
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United States
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Hospitality
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1 - 100 Employee
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Guest Services Ambassador
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Jul 2023 - Present
- Plays a dynamic, interactive role within View Boston with a specific focus on the guest experience and how the guest relates to the View Boston experience - Play an integral role in providing local area, United States, and International guests with a unique, memorable experience - Greeting guests as they enter assigned areas - Ensuring safety of our guests while on tour or in your assigned areas - Provide a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience - Ability to retain learned knowledge and offer help to our guests by providing operational (Observatory lay-out, experience locations) answers to all inquiries - Effectively operate Observatory elevators and provide efficient direction for all attraction guests - Scan attraction tickets and direct guests to proper areas - Ability to follow direction and be a “team” player - Highly motivated, enthusiastic, and willing to engage guests and work in a highly busy, interactive environment - Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and have a commanding presence - Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training - Performs other duties as necessary or required by management Show less
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Mugar Memorial Library
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United States
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Libraries
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1 - 100 Employee
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Library Assistant
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Oct 2022 - May 2023
- Provide excellent customer service to library patrons, communicating with and assisting them with access to library services - Process Interlibrary Loans, shelve materials, sort mail, process archival materials, check out and scan in materials throughout the day to support of library operations and activities - Provide excellent customer service to library patrons, communicating with and assisting them with access to library services - Process Interlibrary Loans, shelve materials, sort mail, process archival materials, check out and scan in materials throughout the day to support of library operations and activities
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Pin Ming
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Boston, Massachusetts, United States
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Barista and Cashier
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Jan 2022 - May 2022
- Maintained high standards of customer service and handled transactions quickly and accurately - Communicated clearly and positively with coworkers and management - Mastered computer system for automated order taking and assisted management with inventory control and stock ordering - Followed procedures for safe food preparation, assembly and presentation - Built loyal clientele through friendly interactions and consistent appreciations, resolving complaints promptly and professionally - Took initiative to find extra tasks when scheduled duties were completed Show less
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Boston Public Health Commission - Artist In Residence
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Boston, Massachusetts, United States
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Youth Leader
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Dec 2021 - May 2022
- Built leadership among BIPOC youths, uplifted student voices, and established democratic structures in Boston schools - Focused on the needs and wants of the youth in the group, giving students the space to discuss topics that are important to them and facilitated activities around those topics, for example, the lack of mental health resources in schools - Advocated for mental health resources in schools and empowered youth to create change and take action in their communities - Campaigned for support block in Boston Latin Academy, concerning mental health of the BLA community, to help relieve the stress that school can induce and provide students with a space to feel supported and comforted Show less
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Learn & Earn Career Development
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Boston, Massachusetts, United States
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Youth Learner
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Jul 2021 - Aug 2021
- Enrolled in a college psychology dual enrollment course with Bunker Hill Community College to explore my interest in studying psychology in the future and participated in an asynchronous digital marketing course - Enrolled in a college psychology dual enrollment course with Bunker Hill Community College to explore my interest in studying psychology in the future and participated in an asynchronous digital marketing course
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Boston Public Health Commission - Violence Intervention & Prevention
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Boston, Massachusetts, United States
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Youth Leader
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Jul 2020 - Jul 2021
- Worked on a virtual Boston Youth R.I.S.E Rally for Gun Violence Prevention, focusing on spreading awareness and identifying the root causes of violence, providing resources for youth exposed to violence in their communities, and showcase employment and leadership opportunities for youth - Participated in routined meetings to work on storytelling and art in activism, discuss and plan the rally, structuring the itinerary of the event while handling the logistics, contacting speakers and performers, creating merch, connecting with resource partners and organizations, and promoting the event Show less
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Assistant Coach
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2018 - 2020
Assisted the coach with class facilitation and behavior management and ensured the safety of the students and that they have a fun time
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Lifeguard Intern
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2019 - 2019
Prepared the pool to the public, stood guard to ensure the safety of everyone and made sure that everyone is following the pool rules
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Education
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2022 - 2026
Boston University
Undergraduate, Economics and Psychology -
2016 - 2022
Boston Latin Academy
High School Diploma
Community
