Experience

Currency Partners
• South Africa
• Financial Services
• 1 - 100 Employee
• Foreign Exchange Payments Administrator

  • Aug 2017 - Present


Old Mutual South Africa

• South Africa
• Financial Services
• 700 & Above Employee

• Quality Assesor / Senior Administrator

  • Mar 2014 - Jul 2017

  The role consisted of the following duties:- Assessing and rating data capturers work- Scheduling individual coaching sessions with data capturers- Identifying development areas of data capturers- Creating System Operational Process (SOP) documents for the business area.- Providing training sessions to various departments on processes and campaigns.- Managing the escalation and complaints mailbox for the business area. - Managing promotional product campaigns in the department- Training staff on promotional product campaigns- Providing assistance to the Complaints Department, ensuring that high quality customer service is provided to any escalations at this level.- Maintaining and monitoring work flow and morale of the team.Additional roles: - Stand-in team leader, managing customer complaints and daily reporting on team performance.- Supporting verifiers by ensuring policies are verified and authorised before bank and month-end closing / deadlines. Show less

• Policy Verifier / Senior Administrator

  • May 2011 - Feb 2014

  The role consisted of the following duties:- Checking/ verifying updates done by the data capturers. - Authorizing system policy changes- Ensuring policies are verified and authorised before bank and month-end closing / deadlinesAdditional roles: - Stand-in team leader, managing customer complaints and daily performance reports- Managing promotional product campaigns in the department- Training staff on promotional product campaigns

• Data Capturer / Administrator

  • Dec 2009 - May 2011

  The role consisted of the following duties:- Implementing client policy changes - Capturing client information on promotional campaigns- Pushing work output to meet month end targets and deadlines- Occasionally assisting Quality Assessors with escalations & complaints. - Assisting with management escalations.