Experience

Color

• United States
• Public Health
• 300 - 400 Employee

• Program Manager, Lab Training and Operations

  • Mar 2023 - Present

  St Paul, Minnesota, United States

• Training and Education Manager

  • Mar 2022 - Present



Consultant at Self-Employed

• Available for New Opportunities

  • Dec 2021 - Mar 2022



Abbott

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Global Service Training Manager

  • Dec 2018 - Dec 2021

  Dallas, Texas

• Global Service Training-Interim Director

  • Dec 2019 - May 2020

  Irving, Texas



Abbott

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Global Trainer-Applications

  • Jul 2015 - Dec 2018

  Minneapolis, MN • Senior Global Trainer responsible for writing, editing and implementing standardized Global Training materials. Subject matter expert for Applications on Architect Immunoassay and Chemistry instrumentation platforms, as well as for Alinity Immunoassay and Chemistry instrumentation. Helped to create and edit Alinity Applications training materials using technical knowledge gained from field and training experience. • Responsible for organizing and running training classes, as well as… Show more • Senior Global Trainer responsible for writing, editing and implementing standardized Global Training materials. Subject matter expert for Applications on Architect Immunoassay and Chemistry instrumentation platforms, as well as for Alinity Immunoassay and Chemistry instrumentation. Helped to create and edit Alinity Applications training materials using technical knowledge gained from field and training experience. • Responsible for organizing and running training classes, as well as certification of global trainers for TAS team, Phone Support team, Ambassador team and Customer training team. Responsible for working independently to evaluate trainer performance and use of standard training materials, as well as providing coaching and mentoring to improve technical knowledge and training skills. • Responsible for interaction with multiple levels of employees and managers, including travel to and working with training centers in other countries. Yearly goals to improve NPS, PRR and to help meet budget expectation. Accountable for working independently to meet time frames allotted. • Works internally with Global Training team to generate a standard model of training. Also, responsible for using technology and innovations to help create new ideas above and beyond standard classroom training. Helped to create multiple CBT training modules to expand field knowledge on assay troubleshooting and standardizing approach to troubleshooting.

• Lead Technical Application Specialist

  • Mar 2012 - Jul 2015

  Greater Minneapolis-St. Paul Area •Provides Peer Mentoring and coaching to TAS team, responsible for developing best practices and standardization across team of 16 employees for area West. Develops monthly training notes and presentations on problems to be shared with team. Answers all email and phone calls in a timely manner, while balancing field work. Creates training plans and presentations for yearly TAS Summit meeting to help expand TAS uniformity and skills. •Responsible for performing integrations at customer sites… Show more •Provides Peer Mentoring and coaching to TAS team, responsible for developing best practices and standardization across team of 16 employees for area West. Develops monthly training notes and presentations on problems to be shared with team. Answers all email and phone calls in a timely manner, while balancing field work. Creates training plans and presentations for yearly TAS Summit meeting to help expand TAS uniformity and skills. •Responsible for performing integrations at customer sites when staffing needed, considered best in Abbott for performing integrations quickly and working with multiple levels of internal and external clients to ensure satisfaction with integration process. Responsible for creating own travel plans and assuring that field work is in balance with core job responsibilities •Has been responsible for organizing several large multisite integrations to ensure standardization of integration projects. This includes Allina Laboratories, with 42 instruments at 18 different lab sites where a new method of collecting samples for method comparisons was formulated to be used across multiple sites. This method has been adopted as a best practice and implemented for several large core lab projects •Included in multiple projects, in addition to core job responsibilities. Developed and implemented TAS Integration training program and assisted the Dallas training center with adapting that material for Ambassador training and certifications. Also, part of team to implement this TAS integration training as a global pilot to standardize integration training globally.

• Technical Application Specialist

  • May 2010 - Mar 2012

  Greater Minneapolis-St. Paul Area •Trained to all Architect instruments to provide technical phone support and also to perform on-site assay integrations. •Responsible for working with customers over the phone to diagnose and troubleshoot instrument issues to resolve over the phone or to send to field engineer to go to laboratory. •During on-site assay integrations responsible for performing all validation studies to bring assays to test of record status. Also responsible for performing onsite training sessions for… Show more •Trained to all Architect instruments to provide technical phone support and also to perform on-site assay integrations. •Responsible for working with customers over the phone to diagnose and troubleshoot instrument issues to resolve over the phone or to send to field engineer to go to laboratory. •During on-site assay integrations responsible for performing all validation studies to bring assays to test of record status. Also responsible for performing onsite training sessions for laboratory staff to be able to run analyzers. •Work closely with multiple levels of Abbott personnel including management, field service and sales to maintain instrumentation list of customers and to build individual customer relations.

• Customer Technical Advocate-Hematology Phone Support

  • Oct 2006 - May 2010

  Greater Chicago Area •Provided technical phone support for the CellDyn 1000 and 3000 platforms of instruments. Gained experience in identifying and troubleshooting instrument issues as well as experience working with customers. •Signed off as a customer trainer for the CellDyn 3200 platform. Traveled to Dallas, TX approximately 4 times a year to provide new customers a week of hands-on training with the instrument. •Coordinated and participated in the creation of the PGD Business Rules procedure which… Show more •Provided technical phone support for the CellDyn 1000 and 3000 platforms of instruments. Gained experience in identifying and troubleshooting instrument issues as well as experience working with customers. •Signed off as a customer trainer for the CellDyn 3200 platform. Traveled to Dallas, TX approximately 4 times a year to provide new customers a week of hands-on training with the instrument. •Coordinated and participated in the creation of the PGD Business Rules procedure which functions to standardize the way calls are handled. •Member of CellDyn 1000 series troubleshooting tree project, Athena project and recently signed off as a member of the Sapphire Triage team. Responsible for working with multiple levels of Abbott personnel •Shown the ability to document issues with an adherence to the Abbott quality policy with minimal corrections. Able to meet phone interaction standards and resolution rate expected in Hematology product groups



St Lukes

• Medical Technologist

  • Oct 2003 - Oct 2006

  Greater Milwaukee Area •Responsible for the accurate reporting of laboratory assays used for the diagnosis and treatment of diseases. Able to report results in a timely manner while recognizing problems with specimen integrity or instrumentation. Ensured all results reported were compliant with government regulations, hospital polices and laboratory procedures. •Trained as a generalist in Chemistry, Hematology, Urinalysis, Coagulation, Blood Gas Analysis and Blood Bank. Maintained instrumentation and ran Quality… Show more •Responsible for the accurate reporting of laboratory assays used for the diagnosis and treatment of diseases. Able to report results in a timely manner while recognizing problems with specimen integrity or instrumentation. Ensured all results reported were compliant with government regulations, hospital polices and laboratory procedures. •Trained as a generalist in Chemistry, Hematology, Urinalysis, Coagulation, Blood Gas Analysis and Blood Bank. Maintained instrumentation and ran Quality Control on a daily basis. Maintained all competency requirements and continuing education for each area. •Consistently able to maintain an orderly work area, including during peak production times. Able to work well as part of a team and commended for my ability to ensure smooth hand-offs to other shifts Show less



Dynacare Laboratories, Inc.

• Medical Technologist

  • May 2002 - Oct 2003

  Greater Milwaukee Area Third shift generalist with special emphasis on HIV and Hepatitis ELISA testing