Crystal Kolton-Burt
IT Support Specialist at Bravura Information Technology Systems, Inc. (BITS)- Claim this Profile
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Bio
Credentials
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Computer Forensics
Alamo Colleges DistrictJul, 2021- Sep, 2024 -
Google IT Support Specialization
CourseraSep, 2020- Sep, 2024 -
Certified in Cybersecurity (CC)
(ISC)²Jun, 2023- Sep, 2024 -
CompTIA Security+
CompTIAAug, 2021- Sep, 2024
Experience
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Bravura Information Technology Systems, Inc. (BITS)
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United States
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Engineering Services
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1 - 100 Employee
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IT Support Specialist
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Dec 2022 - Present
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Apex Systems
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Help Desk Support Technician
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Jul 2022 - Dec 2022
Provide exceptional customer service while assessing customer computer issues for repair or escalation to a higher level of support. Provide exceptional customer service while assessing customer computer issues for repair or escalation to a higher level of support.
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Pro-Vigil Surveillance Services
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United States
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Security and Investigations
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400 - 500 Employee
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Technical Support Agent
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Mar 2022 - Aug 2022
Collaborated with team-mates to perform remote troubleshooting steps to networked security systems to include switches, routers, cradle points, cameras, NAS devices and sirens. Collaborated with team-mates to perform remote troubleshooting steps to networked security systems to include switches, routers, cradle points, cameras, NAS devices and sirens.
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PenFed Credit Union
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United States
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Financial Services
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700 & Above Employee
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Research Analyst
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Aug 2021 - Apr 2022
Serve as a point of contact for any customer or member service details to provide unique solutions to complex problems. Serve as a point of contact for any customer or member service details to provide unique solutions to complex problems.
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Firstmark Credit Union
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United States
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Financial Services
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100 - 200 Employee
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Sr. Member service specialist
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Nov 2017 - Aug 2021
Managed transactions including withdrawals, deposits, new account development, loan applications, and various other financial management services. Assisted with a multitude of branch functions to drive organizational goals. Served as a subject matter expert on all member services. Managed transactions including withdrawals, deposits, new account development, loan applications, and various other financial management services. Assisted with a multitude of branch functions to drive organizational goals. Served as a subject matter expert on all member services.
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Security Service Federal Credit Union
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United States
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Financial Services
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700 & Above Employee
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Member Relationship Officer
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Jun 2015 - Nov 2017
Oversaw transactions including deposits, withdrawals, loan applications, new account development, and vault/teller transactions to assist clients. Mentored new and existing employees on a multitude of business operations. Oversaw transactions including deposits, withdrawals, loan applications, new account development, and vault/teller transactions to assist clients. Mentored new and existing employees on a multitude of business operations.
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Education
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2021 - 2023
Texas A&M University-San Antonio
Bachelor of Applied Science - BASc, Computer and Information Systems Security/Information Assurance -
2016 - 2022
Palo Alto College
Associate of Science - AS, Science -
2009 - 2015
University of Phoenix
Associate of Arts - AA, Business Foundations
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