Experience

SocialBridge Technologies

• United States
• Software Development
• 1 - 100 Employee

• Business Development Manager

  • Nov 2022 - Present



Emphasys Software

• United States
• Software Development
• 100 - 200 Employee

• Senior Customer Success Manager

  • Mar 2022 - Nov 2022

• Region Support Manager

  • Aug 2015 - Mar 2022

  Works directly under Director of Operations to develop new business and support existing client needs. Handles sales inquiries for housing locator and RentComp Tool. Builds new and long-term relationships to support existing clients in a 37 state service region. • Helps drive product and system enhancements by identifying gaps, offering viable solutions and clearly communicating with management, appropriate team members, and IT to craft solutions.• Adept in conveying the benefits of products/services and generating customer interest. Quickly learn, master and sell new product offerings.• Increased public housing authority participation grew client base and expanded system utilization through targeted outreach campaigns, scheduling presentations, and demoing new products and services.• Created a robust, sustainable network of clients, leveraging strong listening, networking and communication skills to optimize outreach and sales opportunities. • Unwavering commitment to customer service, able to take on new clients while maintaining premium service levels with existing accounts. Show less



Socialserve

• United States
• Information Services
• 1 - 100 Employee

• Director of Outreach and Region Support

  • Jun 2009 - Aug 2015

  Oversaw the outreach team, agency services, special projects and rent comp teams. Developed and expanded on existing outreach strategies. Supported client needs in new and existing regions through the creation of customized outreach campaigns, targeted promotional materials, outreach mailing and call campaigns, onsite and remote demos, exhibiting at conferences and securing presentations. Rapidly promoted from initial position. • Developed and oversaw outreach campaigns for region rollouts, expansion of existing regions, targeted or special needs based initiatives, and rent reasonableness population. • Researched and secured presentation opportunities to expand services and generate new leads. • Helped guide revisions to the RentComp Tool and the housing locator, as well as new processes for outreach. Show less



Socialserve

• United States
• Information Services
• 1 - 100 Employee

• Special Projects Coordinator

  • 2007 - 2009