Experience

City of Memphis

• United States
• Government Administration
• 700 & Above Employee

• Scheduler Planner

  • Jan 2019 - Present

  2019-01 - Current Scheduler PlannerCity of Memphis, Memphis, TN• Prioritized schedules to meet project goals and overall citizen satisfaction.• Works directly with vendors and management to resolve production scheduling issues and conflicts.• Completed daily logs and reports detailing production data such as volume and availability helping management make accurate operational decisions.• Approved/denied bid projects for accurate invoice processing.• Monitored and optimized inventory of available work for vendors. Show less

• Customer Service Admin Specialist

  • Apr 2017 - Jan 2019

  2017-04 - 2019-01 Customer Service Admin SpecialistCity of Memphis, Memphis, TN• Acted as first point of communication for Public Works Administration Division by directing incoming calls to proper department and greeting guests.• Assisted Street Maintenance Department with coordination of check requests, copying documents, and contacting vendors regarding contract assignments.• Updated employee files with new details such as changes in address or salary levels.• Maintained employee privacy and protected payroll operations by keeping all information confidential.• Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, and termination. Show less

• General Clerk

  • Jan 2013 - Apr 2017

  2013-01 - 2017-04 General ClerkCity of Memphis, Memphis, TN• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.• Executed billing tasks and recorded information in company databases.• Developed rapport with clients and vendors to cultivate loyalty and satisfaction.