Experience

INPS - International Name Plate Supplies, Ltd.

• Canada
• Printing Services
• 200 - 300 Employee

• Customer Service Representative

  • Sep 2018 - Present

  Responding to customers calls and emails as well with direct orders and inquiries, preparing customer requests for quotes, attaining and organizing paperwork and files to process orders, checking for accuracy, communicating with production on status of orders and materials, assisting other Customer Service Representatives with their tasks. Requires good organization, communication, and accuracy. Self starting while also working as a team. Responding to customers calls and emails as well with direct orders and inquiries, preparing customer requests for quotes, attaining and organizing paperwork and files to process orders, checking for accuracy, communicating with production on status of orders and materials, assisting other Customer Service Representatives with their tasks. Requires good organization, communication, and accuracy. Self starting while also working as a team.



Savings Canada

• London, Ontario, Canada

• Market Manager

  • 2017 - 2018

  Responsible to create and manage schedules for a small team that would regularly visit different markets to collect the charitable donations that were provided to the Children's Foundation of Canada. Showcased accuracy and attention to detail through accounting and recording all donations that were collected on a weekly basis - responsible to deposit said monies as well on a weekly basis. Managed and resolved issues around staffing, customer or store complaints, and also sought resolution to any smaller issues that affected the daily operations of the organization - also provided supports to the organization including hiring, terminations, training and discipline of staff Show less



Sears Portrait Studio

• United States
• Photography
• 1 - 100 Employee

• Photographer/Manager

  • 2013 - 2017

  Acted as a "Director of First Impression" to the studio by interacting with customers in a cold call situation, communicating scheduled appointments and also was able to regularly up-sell different packages to clients such as family, infant, engagement, graduation, and other items. Patiently and professionally handled any and all customer concerns, complaints, or requests so that the reputation and presence of the studio was held in a positive and professional light. Used various software and processes to sell, market and present photos to customers - also worked regularly to train staff on new processes, procedures, or operational expectations. Performed all the expected duties of a manager in the role including the selection, training, hiring, disciplining and terminating staff, handled accounts, recorded transactions, and other duties as needed. Show less



Addition Elle

• International Trade and Development
• 1 - 100 Employee

• Sales Associate/Key Holder

  • 2010 - 2013

  Assisted customers with clothing and accessory choices, offered support within the fitting rooms and also offered expertise in the way that clothing appeared on different body types - familiar and competent with treating customers with respect, dignity, and creating a lasting impression. Balanced the tills each night and responsible for daily deposits - interacted with customers at all levels such as the phone, in person, complaints, and also delegated tasks to staff in order to mange duties. Maintained the store appearance as well with routine tasks such as sweeping, cleaning, creating or changing displays, and always following current planograms for showcasing merchandise correctly. Show less



Private Accountant

• London, Ontario, Canada

• Administrative Assistant

  • 2008 - 2009

  Provided all necessary administrative duties and roles including reception, administration and filing, detailed business communications, and also able to create business correspondence Competent and familiar with filing, detailed document curation and management, and also was able to support the business owner with any other tasks that were needed on a daily basis Handled confidential documents with the utmost respect and care Provided all necessary administrative duties and roles including reception, administration and filing, detailed business communications, and also able to create business correspondence Competent and familiar with filing, detailed document curation and management, and also was able to support the business owner with any other tasks that were needed on a daily basis Handled confidential documents with the utmost respect and care



Loblaw Companies Limited

• Canada
• Retail
• 700 & Above Employee

• Cashier/Cash office supervisor

  • 1999 - 2008

  Navigated and managed promotions through the entry level cashier position to achieve the Office Supervisor handling up to several tens of thousands of dollars each day - always balanced each till, accounted for every float, and documented all transactions diligently and accuately Provided a customer service expderience "second to none" by interacting with all customers in a very freindly, approachable, patient manner - known for a pleasant and engaging attitue, and specifically had many customers that would move over to the lane I was on to speak with me Supervised and wrote schedules for a staff of 20-25, delegated daily tasks, breaks and other duties Show less