Experience

MAGNA Pharmaceuticals, Inc.

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Warehouse Operations Manager

  • Jul 2018 - Present

  • Responsible for the procurement, supply chain management, and inventory management of consumer goods sold in an e-commerce, wholesaler, and retail environment• Leads the supply planning and scheduling team to manage operations planning, master production scheduling, material supply management, life cycle product project management, capacity planning, supply & scheduling reporting.• Ensuring the team is operating effectively by providing day-to-day guidance to associates, monitoring program policies and procedures and ensuring adherence to quality expectations.• Create, issue, and ensure fulfillment of purchase orders• Auditing return authorizations and credit memos, address audit findings and implement corrective action.• Responsible for the physical storage and organization of finished goods and raw materials. Completes all reports and administrative requirements in a timely and accurate manner• Holds self and staff accountable to the policies, procedures, and standards of Federal, State, Local and other governing agencies• Prepare reports required internally or externally to assist with supply chain decision-making• Develops warehouse operations system improvements by analyzing process work flow, manning and space requirements, and equipment layout; implementing changes• Recruits, hires, and trains new warehouse employees. Coaches, counsels, schedules and disciplines current warehouse employees as needed by enforcing policies and procedures• Process purchase orders for materials and suppliesApplications: Microsoft Office, Sage, Retail Link, DiCentral, DirectMed, UPS WorldShip, USPS, Comark, Uline Show less

• Customer Service Manager

  • Mar 2016 - Jul 2018

  -Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly. -Organize, manage, and plan logistical functions for trade shows from start to finish to ensure cost-effective execution. -Act as a liaison between MAGNA Pharmaceuticals and contract sales representatives to verify credentialing of providers, supplying resources, and supervising compliance to MAGNA policies and federal regulations. -Assist in the sale of MAGNA Pharmaceuticals products in targeted territories through inside sales, in-field direct sales, and follow-up. -Develop sales strategies to service existing customers by reviewing sales reports and customer records as well as establishing new accounts.-Direct sales administration by processing and verifying territory managers and contract sales representatives bi-weekly inventory management.-Complete administrative tasks in a timely manner such as, request from the CEO/President, FDA forms, applying for Certificates of Pharmaceutical Product to export, expense reports and product research.-Lead vendor supplier setup with General Services Administration and submit new products National Drug Code to all wholesalers. -Manage and engage customer interactions on social media account and problem solve product availability. Show less



The Learning House

• Education Administration Programs
• 1 - 100 Employee

• Contact Agent

  • Oct 2015 - Mar 2016

  -Contacted and followed-up with every potential student via telephone and email. -Pre-qualified online students and answer trouble shooting questions. -Set calendar appointments using Outlook. -Routinely entered data and updated call center data base. -Contacted and followed-up with every potential student via telephone and email. -Pre-qualified online students and answer trouble shooting questions. -Set calendar appointments using Outlook. -Routinely entered data and updated call center data base.



Mortenson Family Dental

• Medical Practices

• Business Associate

  • Apr 2015 - Oct 2015

  - Process Insurance Claims - Answer phones and effectively interpret the patients oral health care needs in order to ensure the proper type of appointment is scheduled - Schedule Appointments and communicate patient’s needs and concerns to the hygienist - Effectively communicate with patients and insurance companies to resolve discrepancies - Assist the Office Manager in developing systems for proficient and effective office processes - Assist the Office Manager in organizing, coordinating and controlling interoffice activities in order to keep the office personnel on track and in pursuit of achieving Mortenson Family Dentals companywide goals and objectives - Partake in and oversee establishment of practice policies and procedure Show less