Experience

CRYPTOLIANCE

• United Arab Emirates
• Business Consulting and Services
• 1 - 100 Employee

• SVP - Senior Vice President of Business Development

  • Oct 2023 - Present

  CRYPTOLIANCE, your trusted virtual assets consultancy firm approved by VARA. We are dedicated to providing top-notch, compliance-focused solutions in the fast-paced world of cryptocurrencies and digital assets. Our mission is to be the "Vision of a Compliant Crypto-Digital Future." Our expert team comprises experienced professionals who understand the complex regulations surrounding virtual assets. We believe that innovation and compliance can coexist, and by promoting transparent and secure digital ecosystems, we aim to revolutionize the future of finance. Partner with CRYPTOLIANCE and shape the compliant crypto-driven digital future. Show less



CoinW Exchange

• Financial Services
• 1 - 100 Employee

• Business Development Consultant

  • Nov 2022 - Oct 2023

  CoinW Exchange is a world-class integrated trading platform established in 2017 that provides Crypto Futures trading and other services to more than 8 million users worldwide with a daily trading volume exceeding $5 billion USDT. CoinW has local trading service centers in different countries and supports multi-languages including Chinese, Korean, English, and Vietnamese. We currently support over 304 currencies and 353 trading pairs and the number continues to grow by the day. CoinW aims to provide a professional, safe, and efficient platform that meets the needs of all users. We further hope to build a fair and just blockchain ecosystem based on the concept of "Risk Protection, Transparency, and Openness". Key Responsibilities: - Develop and execute market penetration and business development plans to bring new regional partners. - Identify opportunities that align with company values and growth goals for our global affiliate/partnership program. - Execution of the existing sales strategy to secure new channels and customers and identify opportunities with existing and new channels in a key region. - Working closely with regional partners from the onboarding process, product training, marketing plans, and customer acquisition plans to KPI management. - Seeking new market opportunities and new partnership models to improve company revenue. Show less



Crystal Consulting and Training

• Business Consultant - Founder

  • Feb 2013 - Nov 2022

  Crystal Consulting provides a complete Outsourcing and Co-sourcing Solution including Consultation Services on the following areas: • Culture and Client Management • Sales and Marketing • Digital and Social media growth • Customer services and success • Technology projects and support • Project Management for all levels and business support for project management • HR strategy & policy • HR Audit • Performance Management • Employment equity • Organisational Architecture, culture, and development • Talent Management • Skills development: Design and development and facilitator • Culture and Client Management Our benefits are: • We Offer a full bouquet of HR Services • We complement existing HR Capacity • We understand business • We see the bigger HR picture • We offer excellent value for money Show less



Standing Tall Recruitment & Advisory Services

• South Africa
• Staffing and Recruiting

• Operations Manager and Project Manager

  • Oct 2017 - Oct 2019

  2017 - 2019 Project manager Implementation of HEEPD ecosystems Management of project deliveries and key milestones Management of internships X50 learners on site Training development and management Programme delivery for internship for 6 months - funded by DEDAT Implementation of 7 Ecosystems for People with Disabilities at the Athlone Hub Reporting on projects to CEO and Board Funding applications Support compliance and due diligence of project and funding compliance Partnership management and liaison Procurement and management of project critical success factors and objectives Support CEO on any area required Building Audit for reasonable accommodation Pitching to clients for new projects Design and development of training and processes Facilitation of 3 month interns training and then 3 months on the job in the ecosystems Reporting to funders and DEDAT 2018 - 2019 Operations management of Athlone Hub People management Client and business development Objectives and strategy development Management of services to clients Development of new business proposals Client pitches and marketing Support the HEEPD ecosystems Talent management and development Stakeholder management Reporting to board Funding applications and successful motivation provided for funding of the HEEPD ecosystems for people with Disabilities Counseling Industrial relations and CCMA Team motivation and business resurrection Show less



ZaiLab

• Ireland
• Software Development
• 1 - 100 Employee

• Customer Success

  • Nov 2017 - Apr 2018

  Customer Success Sales and Marketing Development of processes Management of sales and tracking monthly Communicating with USA client base Supporting the business global expansion on projects Supported the CEO with direct Tasks Marketing design and support to Marketing Team Support clean up and development of customer knowledge base Implementation and training and communication of Agile CRM Support customer journey and team to meet objectives on a agile and can ban bi weekly sprints. Conducting user test groups Testing international data for the contact center Dealing with International clients and supporting the preparation for USA launch Independent Contractor Show less


Boomerang Marketing SA
• Switzerland
• Technology, Information and Internet
• 1 - 100 Employee
• Human Resources Manager

  • Mar 2017 - Nov 2017


Eventerprise.com

• Head of Customer Success and Projects

  • Mar 2014 - Mar 2017

  Driving a transparent and customer centric journey Drive digital transformation through self-service channels to gather feedback for customer success and experience Customer satisfaction internal and external Enhance customer satisfaction levels through Net Promoter Score (NPS) Enhance Satisfaction through Customer Success Metrics implementation for (SAAS) Apply analytical skills to define and manage customer information in order to study the needs of the customer and apply appropriate strategies Drive improved efficiencies through new touch point strategies Project management Deliver and Drive strategic and tactical project from concept to execution Coordinate and facilitate with key stakeholders across the business Technology and software enablement and from concept to implementation and review Show less



Mango5

• South Africa
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• HR Training Manager

  • Oct 2012 - Feb 2013

  Mango 5 Call Centre (Pty) Ltd ServicesSETA funding administration and implementation for learnerships and skills programmes. Conduct training needs analyses to identify department and individual developmental needs to ensure that training delivered is specific Deliver training for each scheduled training event to a high standard, ensuring a high level of pass rate Train both soft and technical skills, design and development training material Coach Manager and Team Leaders on job specific tasks On the job Training for staff on secondment for management from consultant level Design and Development of Quality measures for Insurance and Sales Contact Centers. Sales Psychology Training and Development- Facilitation and Design and development training material Recruitment and Selection of new consultants and HR team support Training and Coaching of Human Resources and Administrator Leadership and management development programme Coaching and Mentoring Insurance Sales Team management (Targets and Team Performance) Skills Development (dealing with the Setas) Management of Skills Programme implementation and admin Training Planning and Administration Training reporting Elearning and project management Served on Committees Show less



MWEB

• France
• Public Relations and Communications Services

• Senior Trainer: Learning and Development Practitiona

  • Jul 2011 - Oct 2012

  Certified Strength Deployment Inventory (SDI) Facilitator Conduct training needs analyses to identify department and individual developmental needs to ensure that training delivered is specific Deliver training for each scheduled training event to a high standard, ensuring a high level of pass rate Train both soft and technical skills Provide innovative and highly effective learning and development solutions, based on the training needs identified Ensure that all learning materials and training meets current business needs Design, develop and conduct outcomes based assessments to evaluate that all learning requirements have been met; and the learners are deemed workplace ready Work independently and as part of a team, by contributing to the training teams` processes and procedures to ensure the training team and their training is qualitative, innovative and fit for purpose Oversee the efficient co-ordination of all logistical arrangements regarding training Submit training reports Develop self, maintain and improve knowledge in relent fields at all times Understand how people learn, work and apply principles in training facilitation E-learning Project management Change management Management responsibilities and other areas of involvement: Monthly tracking of training plan and work place skills plan target and actuals Compilation and analysing of monthly reports and management reports Design and development of Customer Satisfaction Surveys and development of project initiation documents Career Development Career Mapping Skills Auditing Show less



HomeChoice

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Group Human Resources:HR Training Manager

  • Feb 2010 - Jul 2011

  Design and deliver learning and development initiativesMeet regularly with business units to conduct skills gap analysesManage delivery of learning interventions which best meets the needs of the area Design and develop appropriate learning curriculums that meet needsDesign, develop and deliver appropriate leadership and management development programsContinuously review the effectiveness of L&D initiatives and make adjustments accordinglyFacilitate learning programmes and interventions, Source external training interventions Ensure quality management standards and practices are implemented and adhered to at all timesEstablish and manage the annual training budget for the group, ensuring that all learning and development initiatives are within budget and that the budget is fully utilized, Continuously review L&D methodology to ensure that best practise is applied.Effectively plan L&D initiatives to meet business requirements and effectively utilise all training resourcesManage Learning and Development functionMeet with the Training Team regularly to review individual performance and coach Observe & manage the Training Team’s delivery on a structured and regular basisImplement Individual Development Plans (IDP) for all members of the Training TeamAllocate all training resources efficiently and effectively, ensuring that the Training Team meets all requirements. Manage and co-ordinate all training records to ensure that these are up to date at all times. Apply all people management processes Lead, manage and inspire the Training TeamSubmit accurate Workplace Skills Plans and Annual Training Reports to W&RSETA and BANKSETA.Manage all Skills Levies recouped in line with the Skills Development Act and Levies Act. Ensure all training initiatives are in line with the relevant legislation and meet business objectives at all times. Submit accurate Employment Equity and BBBEE reports.Submit monthly training report to HR Director. Show less

• Group Human Resources Lead Training Officer

  • Feb 2008 - Feb 2010

  Lead and Manage the Training Department and team of Trainer Facilitate skills programmes. Junior Management Development ProgrammeConduct moderationConduct assessmentsDesign and development of learning material for levels of staff, specialists and management.Skills development Facilitator Completion of WSP & ATR and BBBEE scorecard ratings regarding skills development.Elearning and project managementCoach and mentorLearner management system and quality management of Accreditation - Which was achieved in Jan 2010.Project managementSource external training providers Coordinate all training arrangements – Bookings, schedules, logistics, design and development, material and powerpoints.Design and facilitate in-house training programs- Accredited and non accredited.Engage with managers in order to identify and clarify learning requirements and objectives.Compile appropriate learning material, including presentations, documentation, exercises and assessments in order to deliver learning objectives.Coordinate internal training events by liaising with learners and managers around availability, scheduling attendance and arranging training facilities and equipment.Facilitate learning by presenting information, coordinating practical exercises and observations and administering assessments.Update the content of training material to ensure that it is current and accurate.Evaluate and monitor the effectiveness of training against training objectives.Provide technical support and guidance to learners as and when needed.Identify potential operational risks and gaps and report to management.Liaise with external training providers regarding operational training requirements and interventions.Update HRIS system with information on internal training completedReport to management regarding training resultsEE committee Representative for Skills Development Training CommitteeBBBEE HR representative for Skills Development and Enterprise Development Show less

• Human Resources Training Officer

  • Feb 2007 - Feb 2008

  Present induction to all new recruits Implement new systems and NCA Act training Learnership management and co-ordinationPresent soft skills training Design and development of training material Design and development of new systems training material Life Skills and Motivational training Engage with managers in order to identify and clarify learning requirements and objectives.Compile appropriate learning material, including presentations, documentation, exercises and assessments in order to deliver learning objectives.Coordinate internal training events by liaising with learners and managers around availability, scheduling attendance and arranging training facilities and equipment.Facilitate learning by presenting information, coordinating practical exercises and observations and administering assessments.Update the content of training material to ensure that it is current and accurate.Evaluate and monitor the effectiveness of training against training objectives.Provide technical support and guidance to learners as and when needed.Identify potential operational risks and gaps and report to management.Liaise with external training providers regarding operational training requirements and interventions.Update HRIS system with information on internal training completedReport to management regarding training results. Sales Skills Training Customer Services Training Debt collecting Training Skills development compliance Completion of work place skills plan and annual training report Co- ordinate and book training Develop annual training plansDevelop department training plansAssessments and moderationEE committee Representative for Skills Development Training CommitteeBBBEE HR representative for Skills Development and Enterprise Development Show less

• Telemarketing Outbound Sales Team Leader

  • Feb 2006 - Feb 2007

  Key Performance AreasManaging a team of approximately 12 Sales agentsEnsuring departmental / team sales targets are achievedMonitoring of calls to ensure quality standards are metTraining and development of agentsPerformance management and motivating of agentsSetting and maintaining production standards and agents registersAttending regular operation meetingsUpdating and preparing weekly and monthly reportsTeam MotivationTeam Change ManagementAssessments and performance reviewsMotivational activities and team morale Show less

• Telemarketing Sales Representative

  • Oct 2002 - Feb 2006

  Sales Performance Ensure agreed KPA’s (Key Performance Areas) and sales targets are achieved in line with business requirements Assist in increasing sales revenue within the Telemarketing department Efficiency and Productivity Reach performance targets relating to productivity, adherence, turnaround, time and quality Be available to make calls by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems Customer Service Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for HomeChoice Takes responsibility for each individual call by ensuring that advise is always given in the customer’s best interests Handle objections appropriately to ensure that positive results are achieved and enhance customer delight Work towards continuously improving the customer experience and service delivery Quality Standards Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers Enter all details of sales transactions accurately onto the system, capturing of data relating to clients and call logging Adhere to internal systems, policies, procedures and requirements Show less