Experience

Countrycare Animal Complex

• United States
• Veterinary Services
• 1 - 100 Employee

• Certified Veterinary Technician

  • Jan 2015 - Present

  - Perform various task such as venipunctures, ear cytology, fecal examination, and blood smears to assist in diagnosing - Assist in restraining patients and performing physical examinations - Writing in medical documents and maintaining SOAP - Client care specialist - Perform various task such as venipunctures, ear cytology, fecal examination, and blood smears to assist in diagnosing - Assist in restraining patients and performing physical examinations - Writing in medical documents and maintaining SOAP - Client care specialist



Village Veterinary Clinic

• United States
• Veterinary Services
• 1 - 100 Employee

• Externship

  • Oct 2014 - Dec 2014

  - Monitor patient during medical procedures and recovering when done - Perform various task such as venipunctures, ear cytology, fecal examination, and blood smears to assist in diagnosing - Assist in restraining patients and performing physical examinations - Writing in medical documents and maintaining SOAP - Monitor patient during medical procedures and recovering when done - Perform various task such as venipunctures, ear cytology, fecal examination, and blood smears to assist in diagnosing - Assist in restraining patients and performing physical examinations - Writing in medical documents and maintaining SOAP



Globe University

• United States
• Higher Education
• 300 - 400 Employee

• Student Ambassador

  • Apr 2013 - Dec 2014

  -Assist new students during orientation and guide them through certain processes to have a smooth start -Assist students and staff during graduation ceremony -Tutor new and veteran students in general education and veterinarian technician classes -Attend on campus activities and encourage students to participate -Assist new students during orientation and guide them through certain processes to have a smooth start -Assist students and staff during graduation ceremony -Tutor new and veteran students in general education and veterinarian technician classes -Attend on campus activities and encourage students to participate



AEI Dish | Alternative Entertainment Inc.

• Dispatch Lead/Routing Coordinator

  • Mar 2009 - May 2014

  -Mapped and routed technician jobs in MI and WI using ETA Direct software -Updated and used information in Excel, SharePoint, and Outlook -Assist 10-12 employees a shift in procedures, protocols, customers, and technicians -Successfully handled customer complaints that increased customer satisfaction -Using a multi-line phone system and training new employees on trouble shooting issues and great customer service skills -Mapped and routed technician jobs in MI and WI using ETA Direct software -Updated and used information in Excel, SharePoint, and Outlook -Assist 10-12 employees a shift in procedures, protocols, customers, and technicians -Successfully handled customer complaints that increased customer satisfaction -Using a multi-line phone system and training new employees on trouble shooting issues and great customer service skills



Cadre

• 1 - 100 Employee

• Customer Service Representative

  • Dec 2008 - Mar 2009

  -Assisted customers over the phone with any trouble shooting issues or questions -Transferred customers to correct departments when needing assistance -Direct calls from technicians in the field to remove inventory and close out work orders -Assisted customers over the phone with any trouble shooting issues or questions -Transferred customers to correct departments when needing assistance -Direct calls from technicians in the field to remove inventory and close out work orders