Operating Room and CPD Manager - Surgical Services

• 2020 - Present

★ Promoted to provide 24/7 management of level II Trauma Center operating room and central processing department with oversight of 100+ direct reports. Manage an operating budget of $40 million and a capital budget in excess of $1 million. • Conceptualize and execute the strategic program vision. Author scalable and sustainable roadmaps, and strategies, create measurable and trackable metrics, institute new processes, and re-engineered existing procedures to continuously improve delivery, patient experiences, and operational efficiencies.• Drive implementation of multiple, complex project/program initiatives, working closely with cross-functional teams and resources to achieve multiple program and project milestones, within established timeframes.• Engage stakeholders and cross-functional subject matter experts to identify potential risks and coordinate the development of plans and controls for their mitigation throughout the project life cycle.• Lead daily operations and cross-functional team members, create and monitor KPIs, manage and monitor team performance, and create team and personal success plans.• Serve as a bridge between project teams, internal customers, and senior leadership, ensuring alignment, successful delivery, and implementation.• Coordinating and preparing to implement an Open Heart program, advising senior leaders on operational strategy.• Monitor and ensure compliance with HFAP, CMS, Surgical Quality, and OSHA standards.• Utilized Six Sigma Tools and LEAN methodologies to implement a LEAN inventory process that reduced standard inventory by over $1 million in 3 months and secured an onsite vendor to reduce overhead and improve just-in-time ordering logic. Show less

Manager of Nursing Administration & Magnet Program Director

• 2017 - 2020

★ Served as Program Manager of Magnet, provided guidance, and encouraged team members to think globally and systematically in response to solution identification and process improvement. Reported directly to the Chief Nursing Officer. Served as NDNQI Site Coordinator.• Led Magnet, a nursing excellence program, and Baldridge, the nation’s highest presidential honor for performance excellence. • Developed and implemented the first Nursing Strategic Plan for the organization through analysis of data, identifying areas of opportunity, and the incorporation of organizational goals.• Served as “Voice of the Customer,” utilizing data related to patient satisfaction, Hospital Acquired Infections, and nursing satisfaction as the NDNQI Site Coordinator, to continuously improve program performance.• Full financial accountability, including managing department budget, and analysis of all nursing units utilizing iVantage Financial Platform.• Baldrige lead, responsible for working closely with colleagues to obtain, manage, and submit final documents.• Construction lead for nursing operations, cross-functionally partnering with various departments, ensuring efficiency and communication were sustained throughout the project.• Managed nursing contracts, negotiations, organizational reviews, and workforce violence campaigns. Show less

Quality and Safety Nurse Specialist - Emergency Department

• 2016 - 2017

★ Performed audits and analyses to monitor efficiency, safety, quality, and compliance in daily operations. Crisis Prevention & Intervention Certified Instructor. Served as a panel judge for medical resident research projects.• Provided expert insight regarding evidence-based practice and initiated process improvement strategies.• Managed department projects (including Narcotic Overdose Kits), analyzed data, provided research-driven results, and evaluated outcomes.• Collaborated with nurse and physician colleagues to optimize departmental flow and processes.• Internal and External advocate for Emergency Services at all system levels.• Served as an internal Research Protocol Review committee member, collaborating with the research team and physicians to successfully see research protocols/proposals to fruition. Show less

Clinical Coordinator - Post-Anesthesia Care Unit

• 2014 - 2016

★ Led and oversaw day-to-day department operations, including the direct management of 18 employees and indirect management of an additional 60 employees. Directed organizational projects and ensured timely implementation and completion as chair of the Professional Nursing Council.• Advocated and provided support and leadership guidance for patients and staff.• Investigated and followed up on patient and staff safety concerns.• Provided hands-on staff education, resources, and removal of barriers. Supported staff through complex issues and ethical challenges.• Implemented improved Nursing Bylaws.• Collaborated with nurses, physicians, and ancillary departments to manage patient care transitions.• Ensured nurse-to-patient ratios match patient acuity levels.• Conducted initial interviews, peer interviews, performance conversations, and annual evaluations• Performed audits to monitor efficiency, safety, quality, and compliance of daily activities.• Processed payroll for nearly 80 employees. Show less

Registered Nurse - Intensive Care Unit

• 2012 - 2014

★ Served as Nurse Rounder, Charge Nurse, and 𝐈𝐂𝐔 𝐔𝐧𝐢𝐭-𝐁𝐚𝐬𝐞𝐝 𝐂𝐨𝐮𝐧𝐜𝐢𝐥 𝐂𝐡𝐚𝐢𝐫. Responsible for staffing, problem solving, conflict resolution, and productivity of unit flow.• Served as a resource to nurses hospital-wide in clinical problem solving and determining patient acuity levels.• Directed full-lifecycle unit projects and ensured timely implementation and follow-up as chair of the Unit-Based Council.• Mentored and cross-train nursing staff, and acclimated student nurses to the ICU.• Functioned autonomously in critical care situations to provide patient-centered, safe, and quality care.• Collaborated with nurse and physician colleagues to ensure delivery of evidence-based care.• Effectively communicated with families and patients in an empathetic and dignified manner.• Developed and implemented an ICU progressive mobility protocol program. Show less

Registered Nurse - Progressive Care Unit

• 2011 - 2012

★ Provided high-quality, skilled nursing care to ensure positive patient outcomes. PCU Unit Based Council member.• Developed a written nursing care plan based on patient assessment and diagnosis. Evaluated the effectiveness of care delivered and update the care plan as needed.• Collaborated with physicians, specialists, and the nursing team to adjust nursing care processes as indicated, to ensure optimal patient care.

Surgical Technician

• 2006 - 2008

Surgical Technician

• 2004 - 2006

Health Care Technician - Emergency Department

• 2002 - 2004