Experience

Solutionreach, Inc.

• United States
• Software Development
• 200 - 300 Employee

• Program Manager

  • Nov 2020 - Present

• Technical Program Manager

  • Sep 2018 - Nov 2020

  Building patient communication management software with an amazing group of Product and Engineering teams!I am the servant leader to three teams of five to seven software developers who primarily work on epic level Projects. Maintaining Epic and Story level work in tools (Atlassian JIRA) as well as relevant documentation in Confluence. In maintaining this work I assist the team(s) along with the Engineering Manger to coordinate dependencies, blockers and completion timelines. Daily team support to complete valuable work outlined by Product. I coordinate and facilitate all team meetings and encourage and support each team members personal relentless improvement. I work with all other teams in engineering to remove impediments and identify any dependencies. Show less

• Scrum Master

  • May 2018 - Sep 2018



Apple Leisure Group

• United States
• Hospitality
• 500 - 600 Employee

• Software Engineer/Scrum Master

  • Nov 2016 - Apr 2018

  Apple Leisure Group (ALG) is a travel and hospitality conglomerate focused on packaged travel and resort/brand management in Mexico and the Caribbean. It is the parent company of resort and brand management company AMResorts and its loyalty program, Unlimited Vacation Club. ALG also oversees tour operators Apple Vacations and Travel Impressions, online travel agency CheapCaribbean.com, as well as destination management company AMStar DMC. As a Software Engineer I worked to debug and resolve JAVA and VRaptor code errors, generate new code for new feature implementation, and completed built-in quality code testing. I was one of two team members learn VRaptor code enough to design on of the main pages for the Contract loaders to map properties. As one of the SAFe Scum Masters for the Salt Lake City office I am the servant leader to two teams of five software developers who primarily work on epic level features. Maintaining Feature and Story level work in tools like VersionOne and Atlassian JIRA as well as relevant documentation in Confluence. Daily team support to complete valuable work for the agile release train we are a part of. I coordinate and facilitate all team meetings and encourage and support each team members personal relentless improvement. I work with all other teams on the train to remove impediments. Show less



LeisureLink

• Greater Salt Lake City Area

• Helpdesk Analyst

  • May 2016 - Sep 2016

  Established in 2007, LeisureLink is a travel technology company that connects vacation rental lodging providers with global distribution/reservations, delivering over $1B in bookings to vacation rental management companies. As one of the Help Desk Analysts I routinely installed and configured computer OS, hardware, software and applications. I was responsible for managing my help tickets through face to face and remote assistance. On any given day I would be troubleshooting, diagnosing and solving system and network problems, utilizing tools, diagrams and written instructions to make repairs. I was responsible for setting up and managing users on the network, onsite and on-cloud technical support, MSOffice to Google migration, and assisted implementing application and software, testing and user analysis. Show less



H&R Block

• United States
• Retail
• 700 & Above Employee

• Software Developer

  • Sep 2014 - Apr 2016

  H&R Block, Inc., or H&R Block, is an American tax preparation company in North America, Australia, and India. Founded in 1955 by brothers Henry W. Bloch and Richard Bloch, H&R Block currently operates approximately 12,000 retail tax offices worldwide. They offer consumer tax software, formerly called TaxWorks, as well as online tax preparation and electronic filing from their website. In 2013 H&R Block acquired RedGear Technologies.As a software engineer .net Programming, Debug and resolve code errors, C# Unit Testing, Utilized tools to learn new code styles, Keeping up with deadlines to have a new code build deployment.-QA of own Code. Show less

• Technical Support Analyst

  • Nov 2011 - Sep 2014

  H&R Block, Inc., or H&R Block, is an American tax preparation company in North America, Australia, and India. Founded in 1955 by brothers Henry W. Bloch and Richard Bloch, H&R Block currently operates approximately 12,000 retail tax offices worldwide. They offer consumer tax software, formerly called TaxWorks, as well as online tax preparation and electronic filing from their website. In 2013 H&R Block acquired RedGear Technologies.As a customer support provided Inbound customer service, technical support, Finding solutions to customer’s software errors, Utilize tools to assist customers, Pushing my own numbers to achieve my personal goal, Develop training material and tools to better assist fellow agents, Escalation Representative- Cases, Calls, Bridge Calls. Show less