Experience

Advanced Urology

• United States
• Medical Practices
• 100 - 200 Employee

• Patient Services Coordinator

  • Oct 2021 - Present

  •Assisting in the maintenance of medical charts and/or electronic medical record (filing, op reports, test results, home care forms). •Adeptly managing a multi-line phone system and pleasantly greeted all patients. •Verifying patients' eligibility and claims status with insurance agencies. •Interacting with providers and other medical professionals regarding billing and documentation policies, procedures and regulations. •Evaluating patients' financial status and established appropriate payment plans. •Treating all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner. •Confidentially manage patient accounts •Schedule patient visits and answer pre-visit questions, including about billing •Ensure compliance with professional standards & regulatory requirements •Discuss cost of service, insurance coverage, and payment options with the patient •Schedule any necessary outpatient appointments •Surgery scheduling •Get prior authorizations for procedures •Scan documents into patient charts Show less



The Local Cupboard

• Business Owner

  • Mar 2017 - Present

  •Marketing pieces of furniture on social media •Revitalize and restore damaged, worn, or used furniture to a specified finish •Meeting with the customer to discuss finishing and color requirements. •Interpersonal and listening skills necessary for working with clients •Use solvents and tools to customize and repair furniture and other wood products •Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. •Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. •Product testing and promoting Show less



DICK'S Sporting Goods

• United States
• Retail
• 700 & Above Employee

• Customer Service Specialist

  • Sep 2008 - Sep 2013

  •Ensured customers received outstanding service by adhering to and enforcing customer service programs •Balanced all transactions (cash, debit/credit card, gift card) daily •Oversaw customer returns, exchanges, and check authorizations •Served as primary customer service provider at the front end and liaison between customers and management •Marketed the rewards program as well as the Dick’s Sporting Goods credit card program, leading the store credit card onboarding from 2009 until 2013 as the top associate •Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure •Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods •Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions •Trained new employees •Lead the team in loss prevention detection and awareness Show less



Publix Super Markets

• United States
• Retail
• 700 & Above Employee

• Customer Service Specialist

  • Jun 2006 - Sep 2008

  • Ensure customers receive stellar customer service in check-out lines. • Count the money in cash drawers at the beginning and end of each shift. • Oversee customer returns, exchanges, and check authorizations. • Oversee the correct and efficient operation of all cash registers. • Ensure customers receive stellar customer service in check-out lines. • Count the money in cash drawers at the beginning and end of each shift. • Oversee customer returns, exchanges, and check authorizations. • Oversee the correct and efficient operation of all cash registers.