Quality Assurance Analyst

• Oct 2020 - Present

Software Quality Assurance Engineering Student

• Jul 2020 - Aug 2020

Quality Assurance Analyst

• Jul 2019 - Jun 2020

BVA is a shopify plus agency that specializes in incubating and growing direct to consumer brands. As a QA I was responsible for testing websites for bugs and functionality issues . I verified that the site met the team's high quality standards. My core activities included: * Wrote detailed test plans and test cases for manual testing on new development projects * Identified and documented bugs in bug tracking systems * Collaborated with agile teams to prioritize features and resolve AdHoc issues * Preformed smoke and regression testing to verify applications functioned correctly * Created processes and procedures for the QA/Dev lifecycle * Participated in committees to help improve the company culture Show less

Lead Quality Assurance Analyst

• Oct 2018 - Jul 2019

Growth Partner is a startup agency that specialized in developing applications and websites for clients spanning across a variety of industries. As a quality assurance analyst, I was responsible for manually testing websites and mobile applications. My core activities included: *Performed cross-browser testing on multiple devices and platforms *Investigated, documented and triaged functionality issues *Tested iOS, Android and web application features to verify they satisfied the acceptance criteria *Worked directly with Designer to resolve an UX/UI discrepancies *Lead and managed communication with international offshore team Show less

E-commerce Development Strategist

• Oct 2015 - Oct 2017

Blue Peach is an online e-commerce store that specializes in selling machinery directly to consumers. I was responsible for developing, streamlining and managing all operations. My core activities included: *Lead design and development of e-commerce website from conception to completion. *Researched and tested apps and integrations for enhanced UX *Lead A/B marketing tests that resulted in increased revenue *Documented bugs and escalated any issues to the proper developer *Brokered new deals resulting in 12% cost reduction *Sole manager of e-commerce operations and strategy development *Lead marketing campaigns that generated a 30% increase YOY *Attended networking events to increase brand awareness *Assisted in creating the brand identity and voice Show less

Administrative Assistant

• Apr 2015 - Oct 2015

Mogavero Architects provides a full scope of traditional architectural services for the public and private sector. I was responsible for providing administrative support to a team of architects. My core activities included: * Maximized office efficiency while supporting a team of 28 architects * Carefully screened potential clients inquires to determine if job request was suited for the firm * Handled complex scheduling, logistics, meeting creation, and other tasks as needed * Edited and completed construction specifications for each building project * Orchestrated company events, ordered supplies, and organized the office * Assisted in scouting for potential new job leads * Managed and updated content on company website * Assisted in creating marketing and sales materials for company demonstrations and client meetings * Performed necessary research to assist the team with construction projects * Assisted in coordinating company travel and events * Worked with company account to make sure all clients paid on time Show less

Flight Expert and Coordinator

• May 2014 - 2015

FlightFox is a travel startup specializing in finding the best fares for personal and business travel. I was responsible for assisting clients to find the best itineraries for their trip. My core activities included: • Provided exceptional customer service while personalizing important trips for numerous clients • Utilized my expertise in the industry and extensive training to analyze client needs and make travel arrangements • Researched and created multiple itinerary options for guest worldwide using an online portal • Notified and assisted customer with the booking process • Built a positive reputation with customers resulting in increases in client volume and revenue • Verify customer passport visa and state issues ID’s to ensure proper identification for passage to foreign countries • Regularly communicated with customers prior to departure to provide updated travel information and to confirm their itinerary Show less

Hotel and Guest Relations Manager

• May 2012 - Apr 2014

Blue Surf Sanctuary and Surf Vista Villas are boutique hotels catering to the families and retreat-goers. I was responsible for managing the hotel and the day to day operations. My core activities included: * Managed hotel to owners’ standards, ensuring all team members followed protocol * Organized and managed staff schedules, payroll, and accounting procedures * Coordinated travel arrangements for all future guests * Created price quotes, processed payments for reservations, and managed the reservation calendar * Organized private events and retreats for groups and individuals * Supported online presence by writing blog posts, updating social media content weekly, and monitoring Search Engine Optimization (SEO) * Facilitated third-party B2B negotiations, managing all third-party travel agency sales portals * Made changes to the business model and created successful promotions to increase sales * Maintained building code and permits, organized and outsourced hotel repairs, and created new hotel policies to comply with regulations * Responsible for resolving all customer issues and escalating them to the property owner when needed * Implemented new customer service strategies to help increase hotel ratings and company standards * Assisted all hotel guest with tour, transportation and event reservations * Investigated customer complaints with transportation accommodations and third-party travel industry providers * Organized private events such as weddings, bachelor parties, birthdays, reunions and ensured they Show less

Administrative Assistant

• Jul 2009 - Apr 2014

The Bungalow PR is a Public relations agency specializing in small businesses. I was responsible for all administrative work. My core activities included: * Cultivated strong relationships with prospective clients by attending networking conferences * Utilized industry expertise to inform perceptive clients on how our company’s services could help improve their sales objectives * Organized supplies for the owner's television segments and update all editorial contact list * Acted as the liaison for all office repairs, deliveries, and functions * Coordinated fundraisers to raise money for various causes * Managed owners personal and professional calendar * Managed and paid all company expenses, and assisted with accounting and tax preparation * Completed all necessary errands * Researched and reserved all necessary travel arrangements Show less

Administrative Assistant for Enterprise Sales team

• May 2005 - Nov 2007

Apple computer is one of the leading companies paving the way for technology. I was responsible for managing the executive briefing office. My core activities included: * Supported 35 account executives on the Enterprise sales team with customer meetings, conference calls forecast sales meetings and customer service matters. * Submitted sales reports and updated the SAP database on a weekly basis. * Assisted in recovering overpayment of sales to vendors and creating a new procedure to avoid future occurrences * Maintained and organized training calendar * Coordinated all events on the training calendar with third-party vendors and clients * Assisted in sales research to help reach company sales goals * Conducted all office managerial duties to maintain and functional work environment for our sales team Show less