Experience

Carbonite

• United Kingdom
• Renewable Energy Semiconductor Manufacturing

• Customer Service

  • Oct 2011 - Present

  Customer Service Representative I proactively researched and assisted customers with their online backup and account related issues. Completed secure password resets, email changes, updated billing information, and used my knowledge of the product and problem solving skills to troubleshoot computer issues. I had been commended on always proficiently handling customer requests while building customer rapport over the phone though in-coming and out-going calls, online chat, and email correspondence. Successfully managed my work time to be most productive with deadlines and time restrictions to maintain an average Quality Assurance (QA) score of over 95%. Training Mentor I worked closely with new hires to prepare them for all that is entailed with their Customer Service roles. Participated in one-on-one consultations and peer coaching while utilizing my vast knowledge of our product to answer their questions efficiently and accurately. Carbonite Employee Events Committee Member I voluntarily participate in the Carbonite Employee Events Committee to help plan company events and team building activities throughout the year. Show less



McKesson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Accounts Receivable

  • Dec 2009 - Oct 2011

  Accounts Receivable Specialist Processed medical billing for the Indiana University Hospitals using the IDX billing system. I was responsible for completing my own workload, but I was also able to use any spare time and my team work skills to assist my colleagues in meeting our weekly and biweekly deadlines. On a daily basis I would research medical claims, post and appeal denials, and utilized many different insurance websites and support lines. Accounts Receivable Trainer I worked closely with new hires to train them in their role as Accounts Receivable Representatives capable of meeting deadlines and efficiently utilizing their time to maximize productivity. Mckesson Employee Events Committee Member. Using my organizational skills, I helped to plan and raise funds for company occasions while actively volunteering at events such as blood drives, bake/book sales, and holiday affairs. While on the committee I participated in strategizing, budgeting, and scheduling to plan for different events and fund raisers. Show less