Experience

Mackin Talent

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Quality Analyst

  • Dec 2021 - Present



Lodestone, a Tech Mahindra company

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Data Quality Analyst

  • Oct 2019 - Dec 2021



Facebook

• Software Development
• 700 & Above Employee

• Sr. Lead Search Ranking Analyst via TalentBurst

  • May 2018 - Oct 2019

  • Accomplished a program level quality goal for high priority workflows with 90% + accuracy • Provided data and insights to show incremental improvements with accuracy rate up to 28% • Collaborated with product teams to provide recommendations and increased data quality in average 11.5% across all workflows in 6 months • Accomplished a program level quality goal for high priority workflows with 90% + accuracy • Provided data and insights to show incremental improvements with accuracy rate up to 28% • Collaborated with product teams to provide recommendations and increased data quality in average 11.5% across all workflows in 6 months



Google

• United States
• Software Development
• 700 & Above Employee

• SME lead of TV Tools Analytics

  • Jan 2017 - May 2018

  • Oversaw 4 major tools and troubleshooting delegation.• Deployed tools that increased up to 90% operation efficiency • Developed custom workflows/tools for 4+ major studios and reduce operational time by 12X.• Worked cross-functionally to ensure overall measurements are aligned with Google Play directives. • Defined and implement workflows to scale TV operation and reduce cost up to 50%.• Developed operational metrics to analyze and compile data for partners and internal data sanity. Show less

• TV SME of Tools Operation

  • Jun 2015 - Jan 2017

  • Ensured available content was ordered, delivered, ingested, reviewed, and went live on time• Identified and troubleshooted issues that arise in the Acquire, Intake, Review, or Publish stage• Developed internal resources and documents to help manage studio relationship and development• Led special projects (example: territory launches, product/feature launches, etc.)

• Operation Support Specialist

  • Jun 2013 - May 2015

  • Provided end-to-end operations support for Google products• Built long-term relationships with internal and external clients• Troubleshooted, escalated and responded to product support requests



ATP Electronics, Inc.

• Taiwan
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Customer Support Specialist

  • Jul 2010 - Feb 2013

  • Maintained, reviewed and updated RMA/QA process on a regular basis • Conducted corrective actions and preventive actions in response to customer complaint • Coordinated with compliance, security standards, and government regulation • Maintained, reviewed and updated RMA/QA process on a regular basis • Conducted corrective actions and preventive actions in response to customer complaint • Coordinated with compliance, security standards, and government regulation



OptoElectronix, Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Document Control Clerk

  • May 2008 - Dec 2009

  • Established, implemented, and maintained the document control system for LED modules • Assisted in creation and implementation of an Item Master numbering system • Created and organized ECN/ECR templates and test procedures on samples • Established, implemented, and maintained the document control system for LED modules • Assisted in creation and implementation of an Item Master numbering system • Created and organized ECN/ECR templates and test procedures on samples