Human Resources Generalist

• Mar 2023 - Present

Independent provider

• Oct 2020 - Mar 2023

Ortho360 Clinical Advocate, LPN

• Aug 2018 - Sep 2021

• Integrated a new program within an existing orthopedic office to assist the staff and give patients one on one personalized coordination of the best care with the least cost, follow up assistance and ongoing support before and after their surgery. • Established positive partnerships across business groups both inside and outside of the organization to develop best practices. • Responsible for patient care coordination with total joint replacement patients. • Aid physician… Show more • Integrated a new program within an existing orthopedic office to assist the staff and give patients one on one personalized coordination of the best care with the least cost, follow up assistance and ongoing support before and after their surgery. • Established positive partnerships across business groups both inside and outside of the organization to develop best practices. • Responsible for patient care coordination with total joint replacement patients. • Aid physician offices in implementing office procedures for improved patient outcomes. • Collaborate with outside providers and agencies to offer patients the best care and resources appropriate for patients and families. • Work jointly with the ACO care management team to be in compliance with the Medicare BPCI (Bundled payment for care improvement) program • Completed Transition of care calls, reconciled medications, order needed DME, post-op care and triaged calls following surgery. • Use of EMR ECW

Clinical Advocate

• Oct 2017 - Aug 2018

Responsible for patient care coordination in the advanced medical home model for primary care office. Assist physician offices in implementing office policies and procedures for improved patient care while working under the direction of a clinical care supervisor.

Licensed Practical Nurse

• Jul 2016 - Oct 2017

Assisting the physician with all patient visits including cosmetic and surgical procedures. Responsible for all Pre-operative duties, Post operative follow ups and organization of MOHS surgery slides. Office duties also include: sterilization of instruments, maintaining equipment, Medicare reporting data, New patient intake, EMR, E scripting medications, room stocking and ordering, MOHS lab, front office help. Quality Assurance checks to ensure patient satisfaction is… Show more Assisting the physician with all patient visits including cosmetic and surgical procedures. Responsible for all Pre-operative duties, Post operative follow ups and organization of MOHS surgery slides. Office duties also include: sterilization of instruments, maintaining equipment, Medicare reporting data, New patient intake, EMR, E scripting medications, room stocking and ordering, MOHS lab, front office help. Quality Assurance checks to ensure patient satisfaction is obtained. Providing patient education and assisting the physicians in keeping patients on their recommended treatment plans. Assisting in the planning of the future of the practice in terms of growth and additional services offered. Performing cosmetic treatments: Laser Hair removal, Chemical peels, micro-needling, microdermabrasion, radio frequency tripollar treatments for fat reduction and skin tightening. Scheduling staff appropriately, managing patient schedule and flow. Increased conversion of Consults to New Patient treatment visits thus increasing revenue and retention. Use of Open PMS & Sevocity EMR Performing all routine and special histology procedures, including frozen sections for Mohs: Embedding, cutting, mounting, and staining tissue specimens. Maintaining processor, cryostat and other lab equipment. Labeling slides, filing slides, accessioning and grossing tissue. Show less Assisting the physician with all patient visits including cosmetic and surgical procedures. Responsible for all Pre-operative duties, Post operative follow ups and organization of MOHS surgery slides. Office duties also include: sterilization of instruments, maintaining equipment, Medicare reporting data, New patient intake, EMR, E scripting medications, room stocking and ordering, MOHS lab, front office help. Quality Assurance checks to ensure patient satisfaction is… Show more Assisting the physician with all patient visits including cosmetic and surgical procedures. Responsible for all Pre-operative duties, Post operative follow ups and organization of MOHS surgery slides. Office duties also include: sterilization of instruments, maintaining equipment, Medicare reporting data, New patient intake, EMR, E scripting medications, room stocking and ordering, MOHS lab, front office help. Quality Assurance checks to ensure patient satisfaction is obtained. Providing patient education and assisting the physicians in keeping patients on their recommended treatment plans. Assisting in the planning of the future of the practice in terms of growth and additional services offered. Performing cosmetic treatments: Laser Hair removal, Chemical peels, micro-needling, microdermabrasion, radio frequency tripollar treatments for fat reduction and skin tightening. Scheduling staff appropriately, managing patient schedule and flow. Increased conversion of Consults to New Patient treatment visits thus increasing revenue and retention. Use of Open PMS & Sevocity EMR Performing all routine and special histology procedures, including frozen sections for Mohs: Embedding, cutting, mounting, and staining tissue specimens. Maintaining processor, cryostat and other lab equipment. Labeling slides, filing slides, accessioning and grossing tissue. Show less

Practice Management Consultant

• Mar 2017 - Aug 2017

Practice start-up assistance for new Chiropractic Clinic. Provider credentialing Staff training: EMR, policy & procedures, HIPPA, Medical billing and Case Management Practice start-up assistance for new Chiropractic Clinic. Provider credentialing Staff training: EMR, policy & procedures, HIPPA, Medical billing and Case Management

Office Manager

• Nov 2015 - Jul 2017

Responsible for managing a busy chiropractic office with more than 200 patient visits a week. Over saw office of 7 employees, Increased office visits from 120 a week to over 200 a week. Case Manager, Medical billing, handling insurance authorizations, BWC compliance, Personal injury claims and coordination of benefits with patients. Assisting Doctor with patient cares, x-rays, maintaining patient compliance to treatment plans with patient education. Marketing Chiropractic… Show more Responsible for managing a busy chiropractic office with more than 200 patient visits a week. Over saw office of 7 employees, Increased office visits from 120 a week to over 200 a week. Case Manager, Medical billing, handling insurance authorizations, BWC compliance, Personal injury claims and coordination of benefits with patients. Assisting Doctor with patient cares, x-rays, maintaining patient compliance to treatment plans with patient education. Marketing Chiropractic care, Nutrition, Yoga within the Community, Attending seminars, Organizing and participating in Health Fairs within the community. Helped with Nutrition counseling. Relocated the office location twice, orchestrating the moving process with insurance companies, utilities, credentialing for new providers and coordinating build out. Show less Responsible for managing a busy chiropractic office with more than 200 patient visits a week. Over saw office of 7 employees, Increased office visits from 120 a week to over 200 a week. Case Manager, Medical billing, handling insurance authorizations, BWC compliance, Personal injury claims and coordination of benefits with patients. Assisting Doctor with patient cares, x-rays, maintaining patient compliance to treatment plans with patient education. Marketing Chiropractic… Show more Responsible for managing a busy chiropractic office with more than 200 patient visits a week. Over saw office of 7 employees, Increased office visits from 120 a week to over 200 a week. Case Manager, Medical billing, handling insurance authorizations, BWC compliance, Personal injury claims and coordination of benefits with patients. Assisting Doctor with patient cares, x-rays, maintaining patient compliance to treatment plans with patient education. Marketing Chiropractic care, Nutrition, Yoga within the Community, Attending seminars, Organizing and participating in Health Fairs within the community. Helped with Nutrition counseling. Relocated the office location twice, orchestrating the moving process with insurance companies, utilities, credentialing for new providers and coordinating build out. Show less

Laser Technician

• Mar 2014 - Nov 2015

Treated patients and performed evaluations of the effectiveness and safety of the laser hair removal treatments. Trained on Candela 1064 Nd Yag & 755 Alexandrite lasers Provided world class customer service, treatment customization and implementation, and treatment follow-ups. Recommended and sold additional treatments or treatment areas to existing customers. Assessed and evaluated patients with adverse reactions, assisted physician with plan of care, followed through with the… Show more Treated patients and performed evaluations of the effectiveness and safety of the laser hair removal treatments. Trained on Candela 1064 Nd Yag & 755 Alexandrite lasers Provided world class customer service, treatment customization and implementation, and treatment follow-ups. Recommended and sold additional treatments or treatment areas to existing customers. Assessed and evaluated patients with adverse reactions, assisted physician with plan of care, followed through with the patient’s progress in healing. Assisted management with supply ordering, staff scheduling, reducing overhead and handling complicated and difficult customers and situations. Collaborated with marketing coordinator for upcoming events and sales opportunities. Consulted new patients with physician to ensure safety of procedure, review of medical history, and contraindications for treatments. Supported and directed laser technicians with treatments and conflicts. Performed laser maintenance and ensured compliance of all lasers and procedures. Aided spa coordinators in customer service and front desk duties when needed. Responsible for training and orientation processes of new technicians. Show less Treated patients and performed evaluations of the effectiveness and safety of the laser hair removal treatments. Trained on Candela 1064 Nd Yag & 755 Alexandrite lasers Provided world class customer service, treatment customization and implementation, and treatment follow-ups. Recommended and sold additional treatments or treatment areas to existing customers. Assessed and evaluated patients with adverse reactions, assisted physician with plan of care, followed through with the… Show more Treated patients and performed evaluations of the effectiveness and safety of the laser hair removal treatments. Trained on Candela 1064 Nd Yag & 755 Alexandrite lasers Provided world class customer service, treatment customization and implementation, and treatment follow-ups. Recommended and sold additional treatments or treatment areas to existing customers. Assessed and evaluated patients with adverse reactions, assisted physician with plan of care, followed through with the patient’s progress in healing. Assisted management with supply ordering, staff scheduling, reducing overhead and handling complicated and difficult customers and situations. Collaborated with marketing coordinator for upcoming events and sales opportunities. Consulted new patients with physician to ensure safety of procedure, review of medical history, and contraindications for treatments. Supported and directed laser technicians with treatments and conflicts. Performed laser maintenance and ensured compliance of all lasers and procedures. Aided spa coordinators in customer service and front desk duties when needed. Responsible for training and orientation processes of new technicians. Show less

Licensed Practical Nurse

• Apr 2013 - Mar 2014

Delivered comprehensive patient care to patients recovering from a wide range of disabling conditions such as, stroke, brain injury, spinal cord injury, neuromuscular disease or disorder, orthopedic conditions, and other medical conditions which have resulted in functional loss, including but not limited to: Cardiac conditions, pulmonary conditions, and pain. Provided compassionate care, meeting the medical, functional, psychological, and social needs of patients including support services… Show more Delivered comprehensive patient care to patients recovering from a wide range of disabling conditions such as, stroke, brain injury, spinal cord injury, neuromuscular disease or disorder, orthopedic conditions, and other medical conditions which have resulted in functional loss, including but not limited to: Cardiac conditions, pulmonary conditions, and pain. Provided compassionate care, meeting the medical, functional, psychological, and social needs of patients including support services for patients and their families. Collaborate with members of an interdisciplinary team throughout the patient’s care. Assisted in plan of care for patient both in the facility and home going care. Made staff assignments; assisted in the evaluation of resident care; accepted doctors' orders for residents and notified administrative supervisor of any significant change in patient’s condition. Assessed and evaluated patients using FIM scoring into UDS prodoc system. Show less Delivered comprehensive patient care to patients recovering from a wide range of disabling conditions such as, stroke, brain injury, spinal cord injury, neuromuscular disease or disorder, orthopedic conditions, and other medical conditions which have resulted in functional loss, including but not limited to: Cardiac conditions, pulmonary conditions, and pain. Provided compassionate care, meeting the medical, functional, psychological, and social needs of patients including support services… Show more Delivered comprehensive patient care to patients recovering from a wide range of disabling conditions such as, stroke, brain injury, spinal cord injury, neuromuscular disease or disorder, orthopedic conditions, and other medical conditions which have resulted in functional loss, including but not limited to: Cardiac conditions, pulmonary conditions, and pain. Provided compassionate care, meeting the medical, functional, psychological, and social needs of patients including support services for patients and their families. Collaborate with members of an interdisciplinary team throughout the patient’s care. Assisted in plan of care for patient both in the facility and home going care. Made staff assignments; assisted in the evaluation of resident care; accepted doctors' orders for residents and notified administrative supervisor of any significant change in patient’s condition. Assessed and evaluated patients using FIM scoring into UDS prodoc system. Show less

Office Manager

• Jun 2012 - Apr 2013

Responsible for managing a busy chiropractic office with more than 200 patient visits a week. Over saw office of 7 employees, Increased office visits from 120 a week to over 200 a week. Case Manager, Medical billing, handling insurance authorizations, BWC compliance, Personal injury claims and coordination of benefits with patients. Assisting Doctor with patient cares, x-rays, maintaining patient compliance to treatment plans with patient education. Marketing Chiropractic… Show more Responsible for managing a busy chiropractic office with more than 200 patient visits a week. Over saw office of 7 employees, Increased office visits from 120 a week to over 200 a week. Case Manager, Medical billing, handling insurance authorizations, BWC compliance, Personal injury claims and coordination of benefits with patients. Assisting Doctor with patient cares, x-rays, maintaining patient compliance to treatment plans with patient education. Marketing Chiropractic care, Nutrition, Yoga within the Community, Attending seminars, Organizing and participating in Health Fairs within the community. Helped with Nutrition counseling. Relocated the office location twice, orchestrating the moving process with insurance companies, utilities, credentialing for new providers and coordinating build out. Show less Responsible for managing a busy chiropractic office with more than 200 patient visits a week. Over saw office of 7 employees, Increased office visits from 120 a week to over 200 a week. Case Manager, Medical billing, handling insurance authorizations, BWC compliance, Personal injury claims and coordination of benefits with patients. Assisting Doctor with patient cares, x-rays, maintaining patient compliance to treatment plans with patient education. Marketing Chiropractic… Show more Responsible for managing a busy chiropractic office with more than 200 patient visits a week. Over saw office of 7 employees, Increased office visits from 120 a week to over 200 a week. Case Manager, Medical billing, handling insurance authorizations, BWC compliance, Personal injury claims and coordination of benefits with patients. Assisting Doctor with patient cares, x-rays, maintaining patient compliance to treatment plans with patient education. Marketing Chiropractic care, Nutrition, Yoga within the Community, Attending seminars, Organizing and participating in Health Fairs within the community. Helped with Nutrition counseling. Relocated the office location twice, orchestrating the moving process with insurance companies, utilities, credentialing for new providers and coordinating build out. Show less

Private Duty Nurse

• Oct 2012 - Mar 2013

Perform in home total patient care for diabetic post-kidney transplant patient. Determined needs in initial home visit evaluation and initiated beneficial changes including establishment of nursing care plans, a development of comprehensive patient history for emergency hospitalizations. Take a compassionate and pro-active approach to patient's care by encouraging the employment of additional staff to safely care for the patient, and in bladder control with frequent trips to the… Show more Perform in home total patient care for diabetic post-kidney transplant patient. Determined needs in initial home visit evaluation and initiated beneficial changes including establishment of nursing care plans, a development of comprehensive patient history for emergency hospitalizations. Take a compassionate and pro-active approach to patient's care by encouraging the employment of additional staff to safely care for the patient, and in bladder control with frequent trips to the restroom. Continually provide personal services such as taking patient to his office, meetings with colleges and gatherings with friends to stimulate patient, and inform family as to care changes necessary as patient's condition deteriorates. Provided compassionate care and support to both the patient and family during end of life care. Show less Perform in home total patient care for diabetic post-kidney transplant patient. Determined needs in initial home visit evaluation and initiated beneficial changes including establishment of nursing care plans, a development of comprehensive patient history for emergency hospitalizations. Take a compassionate and pro-active approach to patient's care by encouraging the employment of additional staff to safely care for the patient, and in bladder control with frequent trips to the… Show more Perform in home total patient care for diabetic post-kidney transplant patient. Determined needs in initial home visit evaluation and initiated beneficial changes including establishment of nursing care plans, a development of comprehensive patient history for emergency hospitalizations. Take a compassionate and pro-active approach to patient's care by encouraging the employment of additional staff to safely care for the patient, and in bladder control with frequent trips to the restroom. Continually provide personal services such as taking patient to his office, meetings with colleges and gatherings with friends to stimulate patient, and inform family as to care changes necessary as patient's condition deteriorates. Provided compassionate care and support to both the patient and family during end of life care. Show less

Sales Associate & Photographer

• Sep 2010 - Jan 2011

Seasonal photography. Portrait & accessory sales. Digital portrait enhancments. Scheduling appointments, cashier, opening and closing duties. Seasonal photography. Portrait & accessory sales. Digital portrait enhancments. Scheduling appointments, cashier, opening and closing duties.

Office Manager

• Apr 2007 - Jun 2010

Responsible for managing a busy chiropractic office with more than 200 patient visits a week. Over saw office of 7 employees, Increased office visits from 120 a week to over 200 a week. Case Manager, Medical billing, handling insurance authorizations, BWC compliance, Personal injury claims and coordination of benefits with patients. Assisting Doctor with patient cares, x-rays, maintaining patient compliance to treatment plans with patient education. Marketing Chiropractic… Show more Responsible for managing a busy chiropractic office with more than 200 patient visits a week. Over saw office of 7 employees, Increased office visits from 120 a week to over 200 a week. Case Manager, Medical billing, handling insurance authorizations, BWC compliance, Personal injury claims and coordination of benefits with patients. Assisting Doctor with patient cares, x-rays, maintaining patient compliance to treatment plans with patient education. Marketing Chiropractic care, Nutrition, Yoga within the Community, Attending seminars, Organizing and participating in Health Fairs within the community. Helped with Nutrition counseling. Relocated the office location twice, orchestrating the moving process with insurance companies, utilities, credentialing for new providers and coordinating build out. Show less Responsible for managing a busy chiropractic office with more than 200 patient visits a week. Over saw office of 7 employees, Increased office visits from 120 a week to over 200 a week. Case Manager, Medical billing, handling insurance authorizations, BWC compliance, Personal injury claims and coordination of benefits with patients. Assisting Doctor with patient cares, x-rays, maintaining patient compliance to treatment plans with patient education. Marketing Chiropractic… Show more Responsible for managing a busy chiropractic office with more than 200 patient visits a week. Over saw office of 7 employees, Increased office visits from 120 a week to over 200 a week. Case Manager, Medical billing, handling insurance authorizations, BWC compliance, Personal injury claims and coordination of benefits with patients. Assisting Doctor with patient cares, x-rays, maintaining patient compliance to treatment plans with patient education. Marketing Chiropractic care, Nutrition, Yoga within the Community, Attending seminars, Organizing and participating in Health Fairs within the community. Helped with Nutrition counseling. Relocated the office location twice, orchestrating the moving process with insurance companies, utilities, credentialing for new providers and coordinating build out. Show less

Chiropractic Assistant & Front desk receptionist

• Apr 2004 - Apr 2010

Assisted chiropractor with patient care and modalities. Patient intake, medical records, scheduling, collecting payment. Front desk training for all locations. Assisted chiropractor with patient care and modalities. Patient intake, medical records, scheduling, collecting payment. Front desk training for all locations.