Experience

Overland Sheepskin Co.

• Retail
• 1 - 100 Employee

• Software Testing Engineer

  • May 2022 - Present



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Systems Operations SR Analyst

  • Dec 2020 - May 2022

• Business Systems Consultant 3

  • Dec 2019 - May 2022

• Systems Operations Engineer

  • Apr 2017 - May 2022

  * New Title

• Business System Consultant 2

  • Apr 2018 - Dec 2019

• Business Consultant

  • Oct 2017 - Apr 2018

  Application Support in Wholesale LOB



Rodan + Fields Dermatologists / Skin & Beauty Logic

• Fairfield, Iowa

• Skin Care Consultant CEO

  • Aug 2016 - Jan 2022



Overland Sheepskin Co.

• Retail
• 1 - 100 Employee

• Software Support & Development/Customer Service Specialist

  • Feb 2006 - Dec 2016

  APPLICATION SUPPORT SPECIALIST (2011-PRESENT)• Deliver exceptional 24hr on call helpdesk IT support addressing all requests for technical assistance resolving issues to end user’s satisfaction. • Provide sophisticated guidance to users on appropriate action ensuring all research questions are thoroughly addressed using available information resources.• Ensure smooth workflow comprehensively developing in depth guides for various systems delivering high impact ongoing training for end users.• Eradicate user issues accurately identifying and recommending valuable system modifications.• Streamline functionality conducting Beta testing for new system features, data entry, and data cleaning.• Maximize performance directing the improvement, implementation and training of end users on all applications (POS/Warehouse/BackOffice/Payment Processing/Shipping for headquarters, retail stores and website). Working with our retail software development team in area's of testing, training, reporting, finding bugs, testing new code fixes and changes, training all end users in POS, Back Office, Warehouse, Shipping, Customer Service, writing "how to" documentation. Help Desk On call support for HQ and all 16 Retail Stores, we assist all stores and users with any application, equipment questions 24-7.Also, during our busy retail season I will jump in and assist our customer service dept. in training temporary staff and taking sales calls for the high volume months. Show less

• APPLICATION DEVELOPMENT, TESTING IMPLEMENTATION TEAM

  • Jan 2010 - Dec 2011

  • Delivered unmatched technical support documenting customer needs and supporting the development teams in creating the best possible solutions. • Innovatively developed and documented reasonable workarounds for known software issues intricately collaborating with the Business Analyst consistently achieving the desired results. • Maintained updated operations completing and documenting requests for future upgrades/changes.

• CUSTOMER SERVICE TEAM LEADER

  • Feb 2006 - Jan 2010

  • Ensured outstanding customer service overseeing the opening and shutting down of customer service dept.• Comprehensively managed all orders (international/domestic) and resolved all client inquiries including fielding live chat requests. • Strategically directed customer service team ensuring peak performance and provided excellent training to new employees.