Experience

Greater Rochester Association of REALTORS

• Real Estate
• 1 - 100 Employee

• Member Services Representative

  • Oct 2023 - Present

  Rochester, New York, United States Provides assistance and support with Matrix, Realist, Supra products, and general membership inquiries. Works closely with the Event committee to help with company events and awards ceremonies.



Pioneer Credit Recovery - A Navient Company

• Financial Services
• 100 - 200 Employee

• Quality Assurance Quality Control Specialist

  • Sep 2021 - Jan 2023

  Horne LLC- Contract • Collaborated with proactively with various teams. • Performed timely review of documentation related to claims. • Utilized program policies and procedures to ensure program compliance. • Met production goals.

• Collection Support Specialist

  • Oct 2013 - Sep 2021

  • Reviewed repayment arrangements for accuracy and adherence to applicable laws and standards for multiple clients. • Audited accounts paperwork to ensure proper funding after rehabilitation. • Navigated accounts through funding process to remove default status. • Calculated, reviewed, and submitted compromise requests to client. • Compiled, reported and responded to account resolutions, including bankruptcies, disputes, and validation of debt. • Collaborated with additional… Show more • Reviewed repayment arrangements for accuracy and adherence to applicable laws and standards for multiple clients. • Audited accounts paperwork to ensure proper funding after rehabilitation. • Navigated accounts through funding process to remove default status. • Calculated, reviewed, and submitted compromise requests to client. • Compiled, reported and responded to account resolutions, including bankruptcies, disputes, and validation of debt. • Collaborated with additional teams on administrative wage garnishment calls and correspondence. • Created job aids for several job duties that varied by client. • Cross-trained colleagues on all aspects of role for production efficiency during time off. • Followed process to run monthly and weekly inventory reports to verify outstanding account balances.

• Collections Representative

  • Oct 2012 - Oct 2013

  Perry, NY • Counseled 100-plus people weekly on reducing debt. Met goals within allotted time frames while adhering to contract. • Achieved 100 % customer satisfaction. • Communicated with borrowers via phone and written notices to recover student loan debt. • Complied with FDCPA and kept current with regulatory guidelines. • Utilized skip-tracing techniques to locate and educate borrowers on effective solutions for moving loans out of default.



Brethren Mutual Insurance Company

• United States
• Insurance
• 1 - 100 Employee

• Accounting Clerk

  • Oct 2007 - Oct 2010

  Hagerstown, Maryland • Managed customer service, batch summary reports daily, credit card and EFT transaction, and invoice processing. • Processed cash, credit card, EFT transactions, and checks. • Reconciled and posted daily financial transactions, using appropriate computer software. • Completed basic bookkeeping and accounting tasks. Sorted and filed all documentation. • Reviewed invoices, bills, and other documents for corrections before entering into records.