TAP Transition Counselor

• Sep 2022 - Present

TRIO SSS-STEM Academic Coach

• Jul 2021 - Sep 2022

• Educate 30+ individual students weekly on SMART plans in collaboration with necessary departments to increase graduation and occupational rates. • Encourage disadvantaged students to excel in their academic and professional endevoiurs increasing federal program retention. • Present seminars of 20+ participants on weekly basis informing students of resources available to increase their employability post-graduation. • Recruit 100+ potential applicants and process program applications within Department of Education guidelines. • Market services via Canvas, Outlook, social media, etc to increase student pool maintaining required minimum students served. • Collaborate with various departments throughout the university to increase resources available to students. • Teach freshman in freshman seminar regarding the history and expectations of Fayetteville State University. Show less

Guardian ad Litem

• Dec 2020 - Sep 2022

• Maintain meticulous records for the courts to review along with the court report for the best interest of the child(ren). • Remain in contact with family members and write detailed court reports with information gathered from the family members assigned to current caseload of 7. • Present court reports to presiding judge to support making the safest living arrangements for child(ren) involved. • Maintain meticulous records for the courts to review along with the court report for the best interest of the child(ren). • Remain in contact with family members and write detailed court reports with information gathered from the family members assigned to current caseload of 7. • Present court reports to presiding judge to support making the safest living arrangements for child(ren) involved.

Career Counselor

• Feb 2021 - Jul 2021

• Provide mental health counseling services for students experiencing difficulties applying for positions due to PTSD, anxiety, depression, and other mental health disorders. • Advise an average of 30+ students weekly regarding major and career exploration, interview preparation, job search and networking strategies, professional development skills, and other career-related topics. • Review resumes and cover letters received from students to assist in increasing competitiveness entering the job market. • Market the career center services through email, social media channels, faculty/staff collaborations, and student organization/classroom presentations. • Co-develop and implemented various programing events in career readiness using Play Therapy Techniques and other techniques such as SMART goals allowing students to feel more comfortable. • Present multiple PowerPoint presentations to students educating them of job market expectations and methods to reduce anxiety in the job application process. • Developed a series of diversity and inclusion initiatives including using Google Translate as a mock interview tool for international students. • Lead a portfolio of internship and career opportunities promotions to increase the pool of competitive applicants for specific employers. Show less

Clinical Counselor

• Aug 2020 - Dec 2020

• Facilitated Trauma-Informed Counseling Services for 30+ clients weekly ages 4 to 50+ assisting them in developing coping skills through ACT, CBT and other techniques to manage their previous trauma. • Conducted Comprehensive Clinical Assessments on clients establishing Treatment Plans and Progress notes promoting therapeutic growth maintaining while confidentiality in accordance with HIPAA. • Identified and managed crisis cases consisting of multiple adolescents who reported suicidal ideation, suicidal intent, and self-harming behaviors and implemented safety plans to prevent harmful behavior. • Referred clients to the appropriate intensive clinical counseling services ensuring the clients had adequate therapeutic services for in-patient care or intensive in-home services. Show less

Clinical Counselor

• Jan 2020 - May 2020

• Collaborated in Family Team Meetings to detect areas of distress due to PTSD, anxiety, depression, and other mental disorders while providing resources to assist in familial reunification. • Counseled 10+ multicultural families, each family 6 hours per week, identifying areas of growth and utilizing numerous techniques to assist the families in reaching their goals via the SMART technique. • Formulated individualized Ecomaps with clients for to show environmental and support awareness when the client felt they had not support. • Attended Moore County Resiliency Collaborative with relations to Partnership for Children to better understand the ACES study and the emotional reasoning people undergo while experiencing stress as a result from PTSD. Show less

Exchange Specialist

• Jan 2019 - Nov 2019

• Positively influenced 400+ current clients to remain with Toyota and upgrade their vehicles. • Provided superior customer service to 200+ customers every month to resolve dissatisfaction with current vehicle and initiate a new relationship with our products. • Retailed 45+ vehicles each month providing customers with products and services that surpassed their needs for overall satisfaction. • Communicated electronically with 100+ customers daily to achieve (max) customer outreach. • Positively influenced 400+ current clients to remain with Toyota and upgrade their vehicles. • Provided superior customer service to 200+ customers every month to resolve dissatisfaction with current vehicle and initiate a new relationship with our products. • Retailed 45+ vehicles each month providing customers with products and services that surpassed their needs for overall satisfaction. • Communicated electronically with 100+ customers daily to achieve (max) customer outreach.

Medical Assistant

• Jun 2016 - Aug 2016

• Assisted in records management for a non-profit organization that administered care for patients with chronic illnesses who had insufficient means to medical care. • Created electronic templates for patients to receive information easily regarding their illnesses. • Connected and coordinated with local organizations for charitable donations to support patients • Assisted in records management for a non-profit organization that administered care for patients with chronic illnesses who had insufficient means to medical care. • Created electronic templates for patients to receive information easily regarding their illnesses. • Connected and coordinated with local organizations for charitable donations to support patients

Medical Assistant

• Nov 2014 - Apr 2015

• Entrusted with the direct care of patients recovering from anesthesia due to outpatient procedures conducted at the clinic. • Expertly administered various diagnostic testing for cardiology patients such as vasograms, endograms, ankle brachial intext tests and EKGs. • Managed patient referrals and protected HIPPA documentation from the cardiology clinic to other medical care facilities in which patients required additional systematic health care and monitoring • Entrusted with the direct care of patients recovering from anesthesia due to outpatient procedures conducted at the clinic. • Expertly administered various diagnostic testing for cardiology patients such as vasograms, endograms, ankle brachial intext tests and EKGs. • Managed patient referrals and protected HIPPA documentation from the cardiology clinic to other medical care facilities in which patients required additional systematic health care and monitoring

Medical Assistant

• Apr 2014 - Sep 2014

• Accurately and empathetically worked alongside patients to obtain pertinent medical history so the best possible care was administered, and patient interactions occurred smoothly. • Performed routine medical procedures which included completing physicals, collecting specimens, and secure advanced screenings or testing to help diagnose and treat patients. • Verified patient insurance and collected patient payment on behalf of the urgent care clinic • Accurately and empathetically worked alongside patients to obtain pertinent medical history so the best possible care was administered, and patient interactions occurred smoothly. • Performed routine medical procedures which included completing physicals, collecting specimens, and secure advanced screenings or testing to help diagnose and treat patients. • Verified patient insurance and collected patient payment on behalf of the urgent care clinic

Combat Healthcare Specialist

• Jun 2011 - Jun 2014

• Served as the sole medical provider in a 16-member personal security team located hostile environments proving medical care for local populations including multiple traumatic injuries resulting in 0 casualties over 7+ months. • Trained 100+ Afghan and American soldiers medical procedures to prevent loss of life in combat-related situations. • Mentored 3 soldiers through developmental counseling, educational and career planning, cultivation of local community resources and partnered with family groups to support life goals. • Coordinated medical coverage for 50+ high risk maneuvers for organizations comprised of 100+ members to prevent major injuries and the ability to react timely in a crisis. Show less