Recruitment Coordinator (Team Leader - Contract)

• Jun 2023 - Present

Leading a team of two recruiters to find and attract education professionals to the Pilbara and Kimberley regions. Leading a team of two recruiters to find and attract education professionals to the Pilbara and Kimberley regions.

Talent Acquisition Specialist (Temp)

• Jan 2023 - Mar 2023

Executive & Senior Appointments, Defence & Government Industries Head of Marketing $300k + Senior Managers $200k + CEO $180k + Defence contracting $90k + Executive & Senior Appointments, Defence & Government Industries Head of Marketing $300k + Senior Managers $200k + CEO $180k + Defence contracting $90k +

Talent Acquisition Consultant (Temp)

• Jan 2023 - Jan 2023

Talent Acquisition Specialist (Contract)

• Dec 2022 - Dec 2022

Finding amazing nurses, support workers and office staff for leading Aged Care provider Baptcare. Finding amazing nurses, support workers and office staff for leading Aged Care provider Baptcare.

Project & Temp Recruitment Roles

• Aug 2022 - Dec 2022

Talent Acquisition Specialist (Contract)

• Jan 2022 - Jul 2022

Temporary & Permanent positions - Pre-screening and interviewing candidates - Reference checks - Composing and posting relevant advertisements. - Utilise internal ATS, social media and job boards to attract suitable candidates - Preparing expert recommendations for clients - Part of the team nominated as Sourcr's Best Agency (VIC) Office Support & Administration - Assuming operational control in the absence of the Company Director Temporary & Permanent positions - Pre-screening and interviewing candidates - Reference checks - Composing and posting relevant advertisements. - Utilise internal ATS, social media and job boards to attract suitable candidates - Preparing expert recommendations for clients - Part of the team nominated as Sourcr's Best Agency (VIC) Office Support & Administration - Assuming operational control in the absence of the Company Director

Recruitment Consultant (Contract)

• Dec 2021 - Jan 2022

- Pre-screening and interviewing candidates - Reference checks - Creating and updating job advertisement templates - Utilise internal database, social media and job boards to attract suitable candidates - Preparing expert recommendations for candidate submission - Pre-screening and interviewing candidates - Reference checks - Creating and updating job advertisement templates - Utilise internal database, social media and job boards to attract suitable candidates - Preparing expert recommendations for candidate submission

RPO Recruiter (Temp)

• Aug 2021 - Sep 2021

Project: NSW Department of Health, Coronavirus Sites. Assisting with filling contract positions for New South Wales' largest Covid testing and injection site, Qudos Arena. - End to end recruitment of Administration Managers for Coronavirus facilities, primarily Qudos Arena - Screening of Administration Managers, Admin Assistants and Vaccinators - Utilising 'Outmatch' candidate reference checking technology (Checkster) - Schedule, reschedule, coordinate and facilitate… Show more Project: NSW Department of Health, Coronavirus Sites. Assisting with filling contract positions for New South Wales' largest Covid testing and injection site, Qudos Arena. - End to end recruitment of Administration Managers for Coronavirus facilities, primarily Qudos Arena - Screening of Administration Managers, Admin Assistants and Vaccinators - Utilising 'Outmatch' candidate reference checking technology (Checkster) - Schedule, reschedule, coordinate and facilitate video interviews using the NSW Health Modern Hire system - Maintain and update candidate progess using NSW Health's ROB CRM system - Utilise LinkedIn and Google to verify candidate resume information - Created templates for email responses to candidates Show less Project: NSW Department of Health, Coronavirus Sites. Assisting with filling contract positions for New South Wales' largest Covid testing and injection site, Qudos Arena. - End to end recruitment of Administration Managers for Coronavirus facilities, primarily Qudos Arena - Screening of Administration Managers, Admin Assistants and Vaccinators - Utilising 'Outmatch' candidate reference checking technology (Checkster) - Schedule, reschedule, coordinate and facilitate… Show more Project: NSW Department of Health, Coronavirus Sites. Assisting with filling contract positions for New South Wales' largest Covid testing and injection site, Qudos Arena. - End to end recruitment of Administration Managers for Coronavirus facilities, primarily Qudos Arena - Screening of Administration Managers, Admin Assistants and Vaccinators - Utilising 'Outmatch' candidate reference checking technology (Checkster) - Schedule, reschedule, coordinate and facilitate video interviews using the NSW Health Modern Hire system - Maintain and update candidate progess using NSW Health's ROB CRM system - Utilise LinkedIn and Google to verify candidate resume information - Created templates for email responses to candidates Show less

Recruitment Administrator

• Jul 2021 - Jul 2021

- Write position descriptions - Write candidate briefs for clients - Write pitches for candidates to join us and our clients - Source and research candidates - Interview candidates - Assist candidates with resumes - Prepare candidates for client interviews - Liaise with clients to ensure best candidate fit - Write position descriptions - Write candidate briefs for clients - Write pitches for candidates to join us and our clients - Source and research candidates - Interview candidates - Assist candidates with resumes - Prepare candidates for client interviews - Liaise with clients to ensure best candidate fit

Customer Service Temp

• May 2021 - Jun 2021

Currently contracting at City Facilities Management through Qudos Recruitment. - Contacting business partners with outstanding tickets to raise escalations and close jobs - Troubleshooting delayed service and jobs with stores, petrol stations and client senior management - Facilitating targeted email campaigns to ensure job closure Currently contracting at City Facilities Management through Qudos Recruitment. - Contacting business partners with outstanding tickets to raise escalations and close jobs - Troubleshooting delayed service and jobs with stores, petrol stations and client senior management - Facilitating targeted email campaigns to ensure job closure

Customer Service Agent - AMP Campaign

• Apr 2021 - May 2021

CX Specialist | Experienced Recruiter CX Specialist | Experienced Recruiter

Content Writer

• Jan 2021 - Apr 2021

My current role comprises of four key positions: SEO: - Creating optimised client marketing scripts for increased Google rankings - Optimising existing client marketing content to build/increase client Google rankings SOCIAL: - Writing social media marketing scripts for product and brand awareness BRAND AWARENESS: - Building LinkedIn and Facebook client profiles from scratch BLOGS & OUTREACH: - Writing clients' industry-specific blogs… Show more My current role comprises of four key positions: SEO: - Creating optimised client marketing scripts for increased Google rankings - Optimising existing client marketing content to build/increase client Google rankings SOCIAL: - Writing social media marketing scripts for product and brand awareness BRAND AWARENESS: - Building LinkedIn and Facebook client profiles from scratch BLOGS & OUTREACH: - Writing clients' industry-specific blogs for use on their website - Writing Outreach articles to gain attention to industries and indirectly specific clients

Customer Support Technician

• Jan 2021 - Jan 2021

Contributing Author

• Feb 2018 - Jan 2021

Collections Officer

• Jan 2020 - Sep 2020

- Made employment recommendations during the height of Coronavirus that lead to 19 jobs being saved - Made process change recommendations to create a seamless Covid customer experience and save the company $500k in unnecessary technology purchases - Presented a simple methodology to Senior Recruitment Management to expand their candidate attraction portfolio by approx $20,000 with no financial outlay - Highlighted methodologies for the improvement of our social media image - Regular… Show more - Made employment recommendations during the height of Coronavirus that lead to 19 jobs being saved - Made process change recommendations to create a seamless Covid customer experience and save the company $500k in unnecessary technology purchases - Presented a simple methodology to Senior Recruitment Management to expand their candidate attraction portfolio by approx $20,000 with no financial outlay - Highlighted methodologies for the improvement of our social media image - Regular attendee of additional professional development courses. This list currently includes: * Recruitment Basics (LinkedIn) * How to best present yourself in video interviews (LinkedIn) * Behavioural Adaptability (Frazer Tremble Executive & Lean Six Sigma Institute) ... and many more to come Show less - Made employment recommendations during the height of Coronavirus that lead to 19 jobs being saved - Made process change recommendations to create a seamless Covid customer experience and save the company $500k in unnecessary technology purchases - Presented a simple methodology to Senior Recruitment Management to expand their candidate attraction portfolio by approx $20,000 with no financial outlay - Highlighted methodologies for the improvement of our social media image - Regular… Show more - Made employment recommendations during the height of Coronavirus that lead to 19 jobs being saved - Made process change recommendations to create a seamless Covid customer experience and save the company $500k in unnecessary technology purchases - Presented a simple methodology to Senior Recruitment Management to expand their candidate attraction portfolio by approx $20,000 with no financial outlay - Highlighted methodologies for the improvement of our social media image - Regular attendee of additional professional development courses. This list currently includes: * Recruitment Basics (LinkedIn) * How to best present yourself in video interviews (LinkedIn) * Behavioural Adaptability (Frazer Tremble Executive & Lean Six Sigma Institute) ... and many more to come Show less

Temporary & Contract Roles

• Oct 2017 - Feb 2020

During this time I successfully represented a variety of respected businesses to support their customer relationship teams through challenging periods. Common tasks were: building and maintaining a thorough product knowledge, research on industry trends, navigating multiple CRM systems, web chat, social media service, fire/emergency warden, escalations/complaints. * Oct - Dec 2019 | Motor Claims Specialist - Suncorp Group * Sep - Oct 2019 | Customer Service Temp - Kerry Foods * Jun… Show more During this time I successfully represented a variety of respected businesses to support their customer relationship teams through challenging periods. Common tasks were: building and maintaining a thorough product knowledge, research on industry trends, navigating multiple CRM systems, web chat, social media service, fire/emergency warden, escalations/complaints. * Oct - Dec 2019 | Motor Claims Specialist - Suncorp Group * Sep - Oct 2019 | Customer Service Temp - Kerry Foods * Jun & Jul 2019 |Distaster Motor Claims Specialist & Property Claims Specialist - IAG * Apr & May 2019 | Superanuation Customer Service Consultant - Link Group * Jan - Mar 2019 | Customer Service Consultant - Commonwealth Bank * Nov 2018 | Customer Service Contractor - Nissan Motor Corporation * Aug - Nov 2018 | Delivery Support Consultant - Australia Post * Feb- Jun 2018 | Customer Service Consultant - Australian Unity * Oct 2017 - Jan 2018 | Christmas Superhero/Retail Support - Zing Pop Culture Show less During this time I successfully represented a variety of respected businesses to support their customer relationship teams through challenging periods. Common tasks were: building and maintaining a thorough product knowledge, research on industry trends, navigating multiple CRM systems, web chat, social media service, fire/emergency warden, escalations/complaints. * Oct - Dec 2019 | Motor Claims Specialist - Suncorp Group * Sep - Oct 2019 | Customer Service Temp - Kerry Foods * Jun… Show more During this time I successfully represented a variety of respected businesses to support their customer relationship teams through challenging periods. Common tasks were: building and maintaining a thorough product knowledge, research on industry trends, navigating multiple CRM systems, web chat, social media service, fire/emergency warden, escalations/complaints. * Oct - Dec 2019 | Motor Claims Specialist - Suncorp Group * Sep - Oct 2019 | Customer Service Temp - Kerry Foods * Jun & Jul 2019 |Distaster Motor Claims Specialist & Property Claims Specialist - IAG * Apr & May 2019 | Superanuation Customer Service Consultant - Link Group * Jan - Mar 2019 | Customer Service Consultant - Commonwealth Bank * Nov 2018 | Customer Service Contractor - Nissan Motor Corporation * Aug - Nov 2018 | Delivery Support Consultant - Australia Post * Feb- Jun 2018 | Customer Service Consultant - Australian Unity * Oct 2017 - Jan 2018 | Christmas Superhero/Retail Support - Zing Pop Culture Show less

Junior Consultant

• Jan 2017 - Oct 2017

• Liaised with company clients to assist with their needs • Regularly updated information within the internal database • Working with the Director to provide strategic business outcomes • Updated and managed senior staff members LinkedIn profiles to gain additional traffic • Liaised with company clients to assist with their needs • Regularly updated information within the internal database • Working with the Director to provide strategic business outcomes • Updated and managed senior staff members LinkedIn profiles to gain additional traffic

Resourcing Specialist (Casual)

• Nov 2016 - Dec 2016

• Draft and publish targeted job ads for entry level blue collar workers • Screen, interview, physically assess and reference check candidates • Maintain database and performance management • Utilise HRIS and CRM systems including PageUp and FastTrack360 Achievements: Placed 5 contractors in one day. Roles Recruited: Warehousing personnel, forklift drivers, labourers, general hands, truck drivers as well as warehousing administrators and office personal Billing… Show more • Draft and publish targeted job ads for entry level blue collar workers • Screen, interview, physically assess and reference check candidates • Maintain database and performance management • Utilise HRIS and CRM systems including PageUp and FastTrack360 Achievements: Placed 5 contractors in one day. Roles Recruited: Warehousing personnel, forklift drivers, labourers, general hands, truck drivers as well as warehousing administrators and office personal Billing History: Made 35 contractor placements since starting with Programmed generating approx. $5K-$9K for each contractor who was successfully placed Additional internal training I have undertaken: - EEO for Employees - How to Handle Difficult Conversations at Work - Bullying and Harrassment for Employees - Group Health, Safety and Environment - Diversity at Programmed - Phone Screen Interviews - Personal Security - How to Negotiate with a Liar Show less • Draft and publish targeted job ads for entry level blue collar workers • Screen, interview, physically assess and reference check candidates • Maintain database and performance management • Utilise HRIS and CRM systems including PageUp and FastTrack360 Achievements: Placed 5 contractors in one day. Roles Recruited: Warehousing personnel, forklift drivers, labourers, general hands, truck drivers as well as warehousing administrators and office personal Billing… Show more • Draft and publish targeted job ads for entry level blue collar workers • Screen, interview, physically assess and reference check candidates • Maintain database and performance management • Utilise HRIS and CRM systems including PageUp and FastTrack360 Achievements: Placed 5 contractors in one day. Roles Recruited: Warehousing personnel, forklift drivers, labourers, general hands, truck drivers as well as warehousing administrators and office personal Billing History: Made 35 contractor placements since starting with Programmed generating approx. $5K-$9K for each contractor who was successfully placed Additional internal training I have undertaken: - EEO for Employees - How to Handle Difficult Conversations at Work - Bullying and Harrassment for Employees - Group Health, Safety and Environment - Diversity at Programmed - Phone Screen Interviews - Personal Security - How to Negotiate with a Liar Show less

Recruitment Consultant (Networking Ninja)

• Jun 2016 - Aug 2016

• Sourced new business support candidates with a contracting focus • Collaboratively partnered with recruitment agencies seeking contractors • Connecting recruitment partners and contractors for a productive working relationship Achievements: * Successfully negotiated and resourced company’s first multi-state recruitment opportunity Roles Recruited: Level 1 and Level 2 helpdesk personnel, telemarketers, administrators, customer service personnel and all business… Show more • Sourced new business support candidates with a contracting focus • Collaboratively partnered with recruitment agencies seeking contractors • Connecting recruitment partners and contractors for a productive working relationship Achievements: * Successfully negotiated and resourced company’s first multi-state recruitment opportunity Roles Recruited: Level 1 and Level 2 helpdesk personnel, telemarketers, administrators, customer service personnel and all business support staff as required Billing History: During my time at ContractCareers I made 25 contract and fix term placements Show less • Sourced new business support candidates with a contracting focus • Collaboratively partnered with recruitment agencies seeking contractors • Connecting recruitment partners and contractors for a productive working relationship Achievements: * Successfully negotiated and resourced company’s first multi-state recruitment opportunity Roles Recruited: Level 1 and Level 2 helpdesk personnel, telemarketers, administrators, customer service personnel and all business… Show more • Sourced new business support candidates with a contracting focus • Collaboratively partnered with recruitment agencies seeking contractors • Connecting recruitment partners and contractors for a productive working relationship Achievements: * Successfully negotiated and resourced company’s first multi-state recruitment opportunity Roles Recruited: Level 1 and Level 2 helpdesk personnel, telemarketers, administrators, customer service personnel and all business support staff as required Billing History: During my time at ContractCareers I made 25 contract and fix term placements Show less

Career Transition Management & Recruitment Intern

• Apr 2015 - May 2016

• Locate and provide quality business support candidates to the recruitment team (administration, customer service, sales and level 1 helpdesk vacancies) • Design and modify content branding/marketing content for presentations to new and existing clients • Organisation of documentation critical to assisting executive level clients in transitioning between positions of employment and/or retirement • Research and prepare training content for internal accreditations • Transition… Show more • Locate and provide quality business support candidates to the recruitment team (administration, customer service, sales and level 1 helpdesk vacancies) • Design and modify content branding/marketing content for presentations to new and existing clients • Organisation of documentation critical to assisting executive level clients in transitioning between positions of employment and/or retirement • Research and prepare training content for internal accreditations • Transition research briefs into usable and verifiable outcomes • Strategically update senior staff members' LinkedIn profiles to gain additional traffic and provide the relevant training Achievements: * Successfully juggled an interstate HR project with multiple Melbourne-based opportunities, 7/9 of my last recommended candidates were hired by the client Roles Recruited: Level 1 and Level 2 helpdesk personnel, telemarketers, administrators, customer service personnel and all business support staff as required Show less • Locate and provide quality business support candidates to the recruitment team (administration, customer service, sales and level 1 helpdesk vacancies) • Design and modify content branding/marketing content for presentations to new and existing clients • Organisation of documentation critical to assisting executive level clients in transitioning between positions of employment and/or retirement • Research and prepare training content for internal accreditations • Transition… Show more • Locate and provide quality business support candidates to the recruitment team (administration, customer service, sales and level 1 helpdesk vacancies) • Design and modify content branding/marketing content for presentations to new and existing clients • Organisation of documentation critical to assisting executive level clients in transitioning between positions of employment and/or retirement • Research and prepare training content for internal accreditations • Transition research briefs into usable and verifiable outcomes • Strategically update senior staff members' LinkedIn profiles to gain additional traffic and provide the relevant training Achievements: * Successfully juggled an interstate HR project with multiple Melbourne-based opportunities, 7/9 of my last recommended candidates were hired by the client Roles Recruited: Level 1 and Level 2 helpdesk personnel, telemarketers, administrators, customer service personnel and all business support staff as required Show less

Full-Time Student & Short-Term/Temporary Contracts

• 2014 - 2015

Whilst gaining two Diplomas (Human Resources Management and Business) and my Foundations of Psychology, I also worked in a number of paid short-term, contract and temporary positions: * BMS Telecorp - AGL Carbon Tax Repeals Customer Relationship Specialist * Target Australia - Multi-Platform Customer Support Consultant * Acquire Learning - Customer Relationship Specialist (inc. recruitment and training) * Philip Morris International - Senior Outbound Sales & Service… Show more Whilst gaining two Diplomas (Human Resources Management and Business) and my Foundations of Psychology, I also worked in a number of paid short-term, contract and temporary positions: * BMS Telecorp - AGL Carbon Tax Repeals Customer Relationship Specialist * Target Australia - Multi-Platform Customer Support Consultant * Acquire Learning - Customer Relationship Specialist (inc. recruitment and training) * Philip Morris International - Senior Outbound Sales & Service Specialist * Dimes Marketing - Retail Sales Representative Show less Whilst gaining two Diplomas (Human Resources Management and Business) and my Foundations of Psychology, I also worked in a number of paid short-term, contract and temporary positions: * BMS Telecorp - AGL Carbon Tax Repeals Customer Relationship Specialist * Target Australia - Multi-Platform Customer Support Consultant * Acquire Learning - Customer Relationship Specialist (inc. recruitment and training) * Philip Morris International - Senior Outbound Sales & Service… Show more Whilst gaining two Diplomas (Human Resources Management and Business) and my Foundations of Psychology, I also worked in a number of paid short-term, contract and temporary positions: * BMS Telecorp - AGL Carbon Tax Repeals Customer Relationship Specialist * Target Australia - Multi-Platform Customer Support Consultant * Acquire Learning - Customer Relationship Specialist (inc. recruitment and training) * Philip Morris International - Senior Outbound Sales & Service Specialist * Dimes Marketing - Retail Sales Representative Show less

Domestic Travel & Working Holiday

• 2010 - 2013

Working Holiday & Travelling Around Australia: Western Australia: * Allphones Pty Ltd - Senior Sales Representative/Trainer * WA Denmark Hotel - Kitchen Hand/Waitstaff/Customer Service * Flight Centre Limited (FCL) - Travel Agent Queensland: * SYKES Enterprises - Westpac Senior Inbound Sales & Service Representative Victoria: * Defence Force Recruiting - Recruitment Consultant / Case Manager Working Holiday & Travelling Around Australia: Western Australia: * Allphones Pty Ltd - Senior Sales Representative/Trainer * WA Denmark Hotel - Kitchen Hand/Waitstaff/Customer Service * Flight Centre Limited (FCL) - Travel Agent Queensland: * SYKES Enterprises - Westpac Senior Inbound Sales & Service Representative Victoria: * Defence Force Recruiting - Recruitment Consultant / Case Manager

Business Development & Media Relations Manager

• Aug 2008 - Nov 2009

• Re-script and manage online content for the Telephone-Systems website • Make outbound advertising sales calls • Accountability for making sure the wallet was at 100% • Assisted with interstate advertising and Public Relations Achievements: • Successfully increased first contact rate from 8% - 95% within 8 weeks • Capably increased advertising sales closure rate of 85% • Sole facilitator of end to end recruitment and training of new tele sales staff • Sales… Show more • Re-script and manage online content for the Telephone-Systems website • Make outbound advertising sales calls • Accountability for making sure the wallet was at 100% • Assisted with interstate advertising and Public Relations Achievements: • Successfully increased first contact rate from 8% - 95% within 8 weeks • Capably increased advertising sales closure rate of 85% • Sole facilitator of end to end recruitment and training of new tele sales staff • Sales Generated: Team I lead generated $497K during my time with Telephone Systems Show less • Re-script and manage online content for the Telephone-Systems website • Make outbound advertising sales calls • Accountability for making sure the wallet was at 100% • Assisted with interstate advertising and Public Relations Achievements: • Successfully increased first contact rate from 8% - 95% within 8 weeks • Capably increased advertising sales closure rate of 85% • Sole facilitator of end to end recruitment and training of new tele sales staff • Sales… Show more • Re-script and manage online content for the Telephone-Systems website • Make outbound advertising sales calls • Accountability for making sure the wallet was at 100% • Assisted with interstate advertising and Public Relations Achievements: • Successfully increased first contact rate from 8% - 95% within 8 weeks • Capably increased advertising sales closure rate of 85% • Sole facilitator of end to end recruitment and training of new tele sales staff • Sales Generated: Team I lead generated $497K during my time with Telephone Systems Show less

Volunteer Community Facilitator

• 2003 - 2009

• CREATE Foundation is the leading advocacy body for children and young people in care. • Provide one on one mentoring for children and young people in Care • Writing and co-facilitating life skill programs for disadvantaged youth • Facilitating job skill and interview technique training • Acted as an advocate for clients in Court Achievements: • Credited as having assisted over 250 young people from backgrounds of disadvantage • Built a personal relationship with… Show more • CREATE Foundation is the leading advocacy body for children and young people in care. • Provide one on one mentoring for children and young people in Care • Writing and co-facilitating life skill programs for disadvantaged youth • Facilitating job skill and interview technique training • Acted as an advocate for clients in Court Achievements: • Credited as having assisted over 250 young people from backgrounds of disadvantage • Built a personal relationship with the Child Safety Commissioner (Victoria) and his staff, leading to increased awareness of the plights troubling the youth, presentations to Parliament and the sourcing of additional funding of Foundation projects to keep benefiting our young people. I personally contributed to acts of Parliament, now made Law (Children, Youth & Families Act, 2005 and amendments in 2008) Show less • CREATE Foundation is the leading advocacy body for children and young people in care. • Provide one on one mentoring for children and young people in Care • Writing and co-facilitating life skill programs for disadvantaged youth • Facilitating job skill and interview technique training • Acted as an advocate for clients in Court Achievements: • Credited as having assisted over 250 young people from backgrounds of disadvantage • Built a personal relationship with… Show more • CREATE Foundation is the leading advocacy body for children and young people in care. • Provide one on one mentoring for children and young people in Care • Writing and co-facilitating life skill programs for disadvantaged youth • Facilitating job skill and interview technique training • Acted as an advocate for clients in Court Achievements: • Credited as having assisted over 250 young people from backgrounds of disadvantage • Built a personal relationship with the Child Safety Commissioner (Victoria) and his staff, leading to increased awareness of the plights troubling the youth, presentations to Parliament and the sourcing of additional funding of Foundation projects to keep benefiting our young people. I personally contributed to acts of Parliament, now made Law (Children, Youth & Families Act, 2005 and amendments in 2008) Show less

Senior Sales Consultant, Recruitment & Staff Development

• Jul 2007 - Aug 2008

• Co-facilitated end-to-end recruitment and training of new telemarketing staff • Support junior staff with escalated sales and service enquiries • Assisted with the management of the State Program Manager’s diary Achievements: * Successfully piloted and oversaw a system allowing for recruitment of tele sales staff from backgrounds of disability and disadvantage * Employees I personally hired are still working in the sales office • Co-facilitated end-to-end recruitment and training of new telemarketing staff • Support junior staff with escalated sales and service enquiries • Assisted with the management of the State Program Manager’s diary Achievements: * Successfully piloted and oversaw a system allowing for recruitment of tele sales staff from backgrounds of disability and disadvantage * Employees I personally hired are still working in the sales office

Senior Sales Representative (Team Leader)

• Oct 2006 - Jul 2007

• Inbound & outbound sales of Intercontinental Hotels Group discount program “Priority Privilege” • Provided Recruitment Support in the hiring and onboarding of new telemarketing staff and a new receptionist to the State Program Manager • Assisted with the ‘floor training’ of new staff Achievements: * Promoted from ‘Tele sales Consultant’ to ‘Senior Sales Consultant’ after six weeks for exemplary leadership and initiative • Inbound & outbound sales of Intercontinental Hotels Group discount program “Priority Privilege” • Provided Recruitment Support in the hiring and onboarding of new telemarketing staff and a new receptionist to the State Program Manager • Assisted with the ‘floor training’ of new staff Achievements: * Promoted from ‘Tele sales Consultant’ to ‘Senior Sales Consultant’ after six weeks for exemplary leadership and initiative