Experience

Contractor

• Computer Hardware
• 100 - 200 Employee

• Helpdesk Analyst

  • Jan 2014 - Present

  Work for multiple companies achieving various goals. Install Windows 7-10 & Microsoft Office 365 on Desktop and Laptops Hands on troubleshoot of hand held devices - Cell Phone, Tablet Provide Virus and Malware removal best practice techniques Update Computer Hardware and Software for all systems Firefox, Chrome, Internet Explorer troubleshoot Network setup and troubleshoot Assist users with new technology Work for multiple companies achieving various goals. Install Windows 7-10 & Microsoft Office 365 on Desktop and Laptops Hands on troubleshoot of hand held devices - Cell Phone, Tablet Provide Virus and Malware removal best practice techniques Update Computer Hardware and Software for all systems Firefox, Chrome, Internet Explorer troubleshoot Network setup and troubleshoot Assist users with new technology



Pitney Bowes

• United States
• Software Development
• 700 & Above Employee

• Indexing Technical Specialist

  • Sep 2011 - Oct 2013

  Handled technical troubleshooting, including system crashes, slow-downs. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Maintained and met daily Service Level Agreement and stretch goals Directed communication with Relationship Managers on work flow Updated computer records on multiple databases Researched and resolved customers inquiries in a timely manner Trained new associates on company procedures & database management Ensured operating and quality standards as part of the standards team Assisted employees with hardware and software issues Assigned work queues to employees based on key personal strengths Show less

• INDEXING ASSOCIATE

  • Jul 2009 - Aug 2011

  Process confidential documents in a timely manner with SUNGARD, AS400, E.M.C CAPTIVA. Identify, classify and sort documents electronically Updated computer records on multiple databases Maintained accuracy of required reports and logs Exceeded productions standards recognized by management & team members Categorized customers complaints and handle accordingly Provided ideas and solutions thru L.E.A.N process to improve working environment

• Lead Customer Service Specialist

  • Jan 2007 - Jun 2009

  Work in a document Scanning & Archiving environment. Physical sorting of documents; processed by level of importance and departments priorities. Managed Excel spreadsheets to track unit trends & volume Processed customer request thru the help desk window Retrieved historical records requests with microfiche, microfilms Assigned employee responsibilities based on work volume Trained new hires on department responsibilities Completed lead and team lead training from PITNEY BOWES for leadership and successful work management. Setup and troubleshoot MS Office, Share drive, Printers, Kodak Scanners Recorded high priority documents; cash, checks, stock certificates and placed in company safe Researched and second-sighted process work to ensure accuracy and to limit audits Show less



TIAA

• United States
• Financial Services
• 700 & Above Employee

• Corporate Service Specialist

  • May 2005 - Dec 2006

  Work in a Document Scanning into OCR Database, Archiving, Copy Center and Mail Room environment. Used tracking and routing sheet to match clients request for deliveries/archiving; based on the department standard procedures. Processed copy center request using Xerox DocuColor 6060 and Nuvera 120 Delivered mail, copy jobs, across the company Shipped documents, boxes, electronic with FEDEX, UPS, USPS and BRINKS. X-ray suspicious letters and packages for safety Handled incoming calls to the mail room and copy center Solved customer inquiries with set standards Coordinated schedules with outside carriers for deliveries and pickups Processed tracking request with Ascent/Arrival for research and unit tracking Show less