Experience

Zyllem
• Singapore
• Information Technology & Services
• 1 - 100 Employee
• Senior Project Manager

  • Mar 2020 - Present


Synersys Consulting

• Philippines
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Jun 2018 - Feb 2020

  Project Manager • Developed, drove and managed all defined processes and steps of client implementations. • Ensured detailed scope was translated into effective project plans. • Drove accountability among project resources to support successful implementation. • Managed internal and external project expectations. • Escalated and mitigated project issues. • Lead project resources, scope, timeline, and budget, status meetings. • Established project team confidence and support staff through effective delegation of responsibilities and tasks to project team members. • Coordinated project testing, follow-up, deployment, training, and post-implementation support transition plan. Achievement(s): • Managed two separate teams – Odoo Project Team and Customer Support Specialist Team. • Delivered three complex projects (with Migration) in less than a year. • Handled the following systems: - Odoo (Sales, Purchase, Inventory, Project Management, Timesheet, Manufacturing, CRM, HRIS, Default & Localized Accounting) - Oracle Utilities Customer Care & Billing - Oracle Master Data Management - ServiceNow Show less



Nasc Technologies

• Ireland
• Telecommunications
• 1 - 100 Employee

• Project Manager

  • Apr 2016 - Jun 2018

  •Lead overall delivery of projects covering system configuration, process rollout and training within the customer’s organization in accordance with the agreed time and budget. Lead the scoping analysis and facilitate the design of business use cases which will be used in the solutioning process.• Developed, drove and managed all defined processes and steps of client implementations.• Acted as the main point person to the client for any Managed Services and project related activities. • Guaranteed harmonious client relationship and ensured that the resources were able to meet the deadlines and remain transparent to the customer regarding project concerns.• Monitored work progress of both local and off-shore development team and adjusted work plan as necessary with balance of work quality, timelines and resource schedule.• Collaborated both with the internal and external stakeholders in managing the project and other Managed Services-related activities. • Ensured all elements of project are tracked and documented in detail.• Follow through with the invoice to ensure payments are received in a timely manner from customer.• Provided report to the top-level management on the delivery progress and results. • Handled 3 – 5 on shore resources and 5 – 7 off shore resources (Development Team is based on Ukraine) per project.• Ensure all elements of project are tracked and documented in detail.• Working long hours as needed to deliver projects and Managed Services activities.• Ensure project and Managed Services activities accounts are accurate and transparent to the customer and project team.• Managing resources for both local and off-shore support. Show less

• Portfolio Management Executive

  • Apr 2016 - Sep 2017

  • Managed assets and resources (leaves and work-from-home tracking tool)• Provided daily project update based on project charter and/or project plan.• Client relationship development and management, including ongoing and regular client contact and communications specific to Managed Services, Project and performance reviews. Program Planning• Planned the delivery of the overall program in coordination with the project managers and its activities.• Developed and implemented long-term goals and objectives to achieve the successful outcome of the program.• Developed a program evaluation framework to assess the strengths of the program and to identify areas for improvement.• Lead coordination with the offshore team in organizing enterprise-wide activities.Program Resourcing• In consultation with the General Manager, recruited, interviewed and selected well-qualified staff.• Implemented the human resources policies, procedures and practices of the organization.• Established and implemented a performance management process for all program staff. Program Lead• Ensured all staff members received orientation and appropriate training in accordance with organizational standards.• Supervised program staff by providing direction (advice), input and feedback.• Liaise with other program officers to ensure the effective and efficient program delivery.Control the program• Monitored and approved all budgeted program expenditures including actual budget spent (man hours & other resources)• Identified and evaluated the risks associated with program activities and take appropriate action to control the risks• Monitored the program activities on a regular basis and conduct an annual evaluation according to the program evaluation framework Show less

• Project Engineer / Technical Lead

  • Feb 2015 - Mar 2016

  Systems Analysis and Technical Configuration• Lead the analysis of the requirements & identify how the system can support them. • Configure the system to apply the business requirements & coordinate with the product team for any clarifications. • Perform system testing & provide test results. Training, Support and Helpdesk• Lead training classes with the system users & provide ad hoc support. • Work with the helpdesk team to manage customer inquiries & requests. • Coordinate with the offshore support team to resolve customer complaints & system bugs. • Provide technical support on testing & validation of system fixes. • Provide reporting support to customer i.e. data extraction & report creation. Achievement(s):• Upgraded from Business Analyst/Technical Lead (February 2015) to Project Manager (April 2016) in a span of 1 year.• Acted as Portfolio Management Executive while doing Project Manager Tasks (April 2016 – September 2017)• Handled one complex project with Globe Enterprise Group – Workforce Automation Phase 2 that took 1.5 years (January 2017 to May 2018) to complete.(Modules included: Change Management, Configuration Management, Reports and Dashboard, Task Management, CPE Management, Tools Management)• Spearheaded one project wherein we created a marketing mobile application for loyalty program and lead report generation via portal. The portal is integrated on the mobile application to create Registration and Engagement report. Acted as Project Manager and Business Analyst.• Handled two parallel projects – Migration (from old OSS server to AWS Server) and development of the next phase. This project meanwhile aims to extend the usage of the system to the broadband operations managing installation, repair, inventory management & contractor performance.• Handled internal capability building projects wherein I acted as Project Manager, Business Analyst and Tester and delivered it in less than a month. Show less



Smart Communications, Inc.

• Philippines
• Telecommunications
• 700 & Above Employee

• Parameter Analyst / Configuration Analyst

  • Jul 2011 - Feb 2015

  • Prepared and submitted complete parameter/configuration based on business and/or systems requirements scope covering correct parameters in all affected systems and databases • Validated completeness and correctness of service configuration thru proper testing control such as service testing, transaction logs validation, etc. • Ensured the analysis and assessment of product requirements to determine if it can be supported by existing capabilities or it requires configuration development of new capability • Ensured the delivery of Service Parameters Documents and Configuration Documents that are essential to the product delivery life cycle. • Designed and documented an optimal solution to the product requirements via standard capabilities or tools supported via parameters. • Detected requirement changes, performed impact analysis when changes are requested, and supplied the information to the change management process. • Facilitated end-to-end parameter/system configuration assessment of the project proposals and participates in solution design and evaluation. • Monitored work progress and adjusted work plan as necessary with balance of work quality, timelines and resource schedule (provide overnight/weekend support if necessary) in mind. Show less