Experience

Lincare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Systems Admin, Escalations

  • Jan 2021 - Present

• Helpdesk Technician

  • Mar 2018 - Jan 2021



Data Age Business Systems Inc.

• United States
• Software Development
• 1 - 100 Employee

• Tech Support Level II

  • Jul 2015 - Feb 2018

  United States



Windstream

• United States
• Telecommunications
• 700 & Above Employee

• Spec I-ERC Data/Voice Tech

  • May 2012 - Nov 2012

  Greenville, South Carolina Area • Provided customer support over the phone for major to small business sites • Diagnosed, troubleshot, and created tickets for customer’s data lines, routers and phone lines • Worked with Remedy, Clarify, and RIO ticketing systems on a daily bases



Roma Industries, LLC

• United States
• Apparel & Fashion
• 1 - 100 Employee

• Help Desk Specialist

  • Apr 2007 - Oct 2008

  • Diagnosed and analyzed computer hardware and software problems. • Worked with Windows small business server, IBM Blade server, and HP ProLiant servers on a daily basis. • Maintained maintenance on anti-virus programs, printers, scanners and wireless networks. • Built custom client computer systems.



Florida's Computer Doctor

• Bench Technician / Customer Service

  • Feb 2001 - Feb 2006

  Seminole, Florida • Diagnosed and analyzed customer computer problems. • Preformed computer repairs for hardware and software issues, clearly explaining all actions to customers. • Made onsite repairs and initializations at client's houses. • Provided excellent customer service at front desk and customer calls. • Built custom client computer systems.