Experience

North Dallas Eye Assoc

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Administrative Office Assistant

  • Feb 2022 - Present



21st Century Dental

• United States
• Medical Practices

• Administrative Assistant

  • Apr 2021 - Feb 2022

  -Managed 5,000+ patient files and update personal information dally, preparing and sending out patient paperwork whilst following HIPAA standards-Maintaining utmost discretion whilst handling sensitive patient and personal health information-Schedule and coordinate appointments, meetings, events, as well as following up with patients about insurance benefits/information regarding appointment-Greet all clients and visitors in an enthusiastic and professional manner, ensuring they receive an outstanding first impression of the practice-Maintain office equipment including printers, copiers, computers, etc.-Responsible for documenting the shipping out of and receiving multiple patient cases a day, as well as receiving, sorting and delivery of practice's mail-Responsible for reaching out and reminding patients of their upcoming appointments, ensuring an accurate schedule-Process and verify patient insurance benefits, assist in coordinating insurance companies and patient insurance information-Assisting in serving as the primary point of contact for an average of 200+ incoming phone calls per day, addressing inquiries and resolving concerns-Using quick judgment to successfully resolve any issues within the practice



PACSUN

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Jul 2019 - Aug 2020

  -Responsible for day to day running of the store, monitoring, and ensuring standards are consistent, assigning duties including facility management-Led and trained approximately 10 sales associates at a time to sell and improve store performance, providing training and development of team members on assigned shifts by monitoring goals and providing feedback, updated employees personal information for HR-Track and document sales and performance data hourly, creating folders for employees, overviewing monthly budgets, communicating monthly with employees about sales goals-Opening and closing duties, including counting and closing registers, store recovery, end of day sales reports-Engage in customer service, returns, exchanges, assist customers and handle all complaints-Responsible for preparing and taking deposits to an off-site bank daily, merchandising, shop presentation and appearance, inventory, document and sort all receiving shipment, markdowns, transferring product to other stores

• Sales Associate

  • Sep 2018 - Jul 2019