Experience

PwC España

• Spain
• Business Consulting and Services
• 700 & Above Employee

• Corporate Sustainability & Impact Lead

  • Mar 2023 - Present

  Social impact:- Coordinating the Fundación PwC's projects to generate social impact - Managing relationships with third parties such as partners, foundations, NGOs and other entities.Environment:- Working locally on our global network commitment to achieve net zero greenhouse gas (GHG) emissions by FY30.

• Marketing and Business Development Lead

  • Jan 2007 - Present

  Client and Stakeholder Engagement:- Driving client experience related activities in Spain. Managing customer feedback and insight processes. Preparing and submitting periodical scorecard reports using CRM ( Salesforce). - Alumni Network. Leading the Alumni PwC Spain community to develop external relations ( events organization, communications, social networks...)Business development - Facilitating our proposal process to better engage with our clients and win work. Providing support in preparing tenders and business proposals. Templates. Storytelling and content marketing. - Digital pitching. Websites and multimedia edition and production. - Daily operations acting as Proposals Project Management Officer (RFP related legal issues, strategic decisions, IT developments, digital...). Coaching and sales trainingLeadership and management- Managing the staff and ensuring strategy is implemented, with goals, targets and standards met. - Delivering training and support, promoting a climate of learning, cross-functional working and knowledge-sharing. Show less



PwC

• Professional Services
• 700 & Above Employee

• Knowledge Manager

  • Jan 2004 - Jun 2007

  As an experienced project manager, I was in charge of the deployment of international Change and Knowledge Management projects in Spain working with both senior Business partners and IT specialists. I coordinated Learning and Communication actions encouraging knowledge culture behaviours and change management according to the Firm's strategy. Besides, I was in charge of content procurement to cost-effectively balance the content needs of our professionals.

• Digital Marketing Supervisor

  • Aug 2000 - Dec 2003

  Creation of the corporate intranet (B2E) with focus on internal communication, elearning and digitalization of processes. - Project Management. Dealing with all corporate deparments in order to set up business goals, content policies and actions. Planning. Deployment. Maintenance. - Web design. Content architecture.- Quality control.Maintenance of corporate web www.pwc.es- Implementing global guidelines. - Translating, editing and optimizing website content. - Monitoring site traffic. Show less



PwC UK

• United Kingdom
• Accounting
• 700 & Above Employee

• Financial Services - Knowledge Manager

  • Sep 1999 - Jul 2000

  Ensuring that partners and client engagement team members have timely access to Financial Services knowledge related (whether internally or externally developed) through the implementation of standardised content management strategies and the utilisation of new technologies and applications. Giving response to all kind of knowledge requests related to Banking and Insurance. Ensuring that partners and client engagement team members have timely access to Financial Services knowledge related (whether internally or externally developed) through the implementation of standardised content management strategies and the utilisation of new technologies and applications. Giving response to all kind of knowledge requests related to Banking and Insurance.



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Services Representative - Corporate Banking

  • Jun 1997 - Mar 1999

  Working for Citibank London - Corporate Banking -Customer Service Center based in Dublin. Responsible for providing customer service to Technology and Communications Corporations. Maintenance of corporate accounts, dealing with international money transfer related queries. Investigation and resolution of conflicts. Working for Citibank London - Corporate Banking -Customer Service Center based in Dublin. Responsible for providing customer service to Technology and Communications Corporations. Maintenance of corporate accounts, dealing with international money transfer related queries. Investigation and resolution of conflicts.



University College Dublin

• Ireland
• Higher Education
• 700 & Above Employee

• Tutor - Spanish Department (UCD)

  • Sep 1996 - Jun 1997

  Language Tutor in the Spanish Department of UCD Language Tutor in the Spanish Department of UCD



English Language School

• Professional Training and Coaching
• 1 - 100 Employee

• Marketing Assistant

  • Feb 1996 - Aug 1996

  Assistant in the Marketing Department of a English Language School based in Dublin. Assistant in the Marketing Department of a English Language School based in Dublin.