Experience

AIR MOBILITY MX

• Mexico
• Aviation & Aerospace
• 1 - 100 Employee

• CEO

  • Nov 2021 - Present

  Air Mobility has among its shareholders and management team more than 50 years of combined experience in building telecomm/technology startups, generating exponential growing of revenue through product and services related to telecomm and technology fields, and providing five star service to customers though dedicated teams focused in providing fast response and maximizing customer experience. Airmobility will be focused in developing business opportunities for automated dron market in Mexico and LATAM assuring its partners and customers that will be positioned as the market leader in the region for sale, operating, maintenance and building vertical markets for different applications. Show less



SGS

• Algeria
• IT Services and IT Consulting
• 1 - 100 Employee

• Consumer Retail Services Business Manager

  • Sep 2020 - Oct 2021

  Desarrollo e implementación de la estrategia comercial. Proveer soluciones especializadas para el crecimiento rápido, simple y más eficiente de los clientes a través de pruebas de productos, inspecciones , certificaciones y verificaciones. Desarrollo e implementación de la estrategia comercial. Proveer soluciones especializadas para el crecimiento rápido, simple y más eficiente de los clientes a través de pruebas de productos, inspecciones , certificaciones y verificaciones.



Elara Comunicaciones

• Mexico
• Telecommunications
• 1 - 100 Employee

• Commercial Operations Director

  • Oct 2017 - Sep 2019

  Elara Comunicaciones (Satellite service provider)Ensure income and revenue for the organization by creating and directing an area with the function of being the bridge between what is sold and implemented at a technical level and the administrative point to achieve the billing and collection of services delivered to the client.➢ Negotiation with clients, portfolio recovery, sales results. Ensure the application of penalties and/or bonuses according to SLAs.➢ Create communication controls between the operational and administrative areas of the organization, following best practices.➢ Define, supervise, and audit the processes (ISO 9001) to reach the billing of the first-time services, as well as the monthly recurrence.➢ Consolidate and exploit the financial information of earns, provisions, and income to define effective collection actions and business decision-making.➢ Ensure that the financial information (Profit & Loss) associated with the income is solid and is presented in real-time so to allow the company to make quick decisions.➢ Build and maintain external relationships with customers, employee representatives, government, technology, and business partners.➢ Lead the Post-Sales team, managing the identification of new requirements and customer service (CRM Salesforce), customer satisfaction and loyalty. Show less

• New Business Development Director

  • Sep 2016 - Oct 2017

  Identify new business opportunities that allow for medium-term company growth through novel products.➢ Financial analysis of new products and business models. ➢ Product definition, brand, scope, technical, operational solution (processes), economic/commercial proposal, and associated marketing, managing all activities within cost budgets. ➢ Establish the relationship of suppliers for the new business line.➢ Administrative management of the construction of cellular communication towers with Nokia and Ericsson.➢ Monitoring and evaluation of the deployment and results of products oriented to the rural market (B2C).➢ Financial analysis and business model of MVNO for the franchise scheme with mobile phone operators.➢ Technical and commercial definition of a scheme for rural cellular telephony with satellite backhaul. Show less

• Operations Director

  • Mar 2012 - Sep 2016

  Ensure the operation of the NOC (Network Operation Center) and the customer service in case of incidents and administrative requests, guaranteeing customer service. Achieve operational efficiency, indicators (KPIs) through monitoring and automation tools, and processes aligned to best practices (ITIL).➢ Responsible for the operations area with a team of 30 resources for administrative customer management, application development, automation, and operational targets for quality and efficiency, incident management, and 24 x 7 x 365 services and (voice/data) network monitoring.➢ Development of area’s engineers in technical issues. Standardize knowledge of the engineers to ensure customer service with constant training schemes (CCNA, customer service, conflict management, stress situations, etc.)➢ Management and administration of the iDirect satellite platform.➢ Guarantee customer services (SLA’s).➢ Supervise the correct operation of the interconnection infrastructure (voice and data) with different fixed and mobile operators (Telmex, Telcel, Maxcom, Alestra, Metrored).➢ ERP assessment and implementation of telephone platform and call center. ➢ Definition and enhancement of the area’s processes and interaction with other procedures. ➢ Monitoring and compliance with technical obligations resulting from the concession as a satellite service provider of Elara Communications to IFETEL (government institute).➢ Coordination of more than 80 crews for field services for remote site failure attention and facilities services, relocations and proactive and corrective maintenance. Show less

• Solutions Engineering Manager

  • Aug 2006 - Mar 2012

  ➢ Project management (PMP) aligned to the PMI with the creation of a project office (PMO) and a team of consulting, design, dimensioning, and implementation of IP/Satellite networks.➢ I led projects like:o Homologation and certification between Elara and Telcel (2G and 3G) in order to give communication to rural sites, using Ericsson equipment and the satellite backhaul.o Integration of the satellite network and the Claro Peru network with both Ericsson and Huawei equipment.o Implementation of the network of “Mexico connected” for the SCT (telecommunications government institute) (southern region) of 2700 sites in 4 months in its phase 1 and subsequent growth of the network to 3200 sites in phase 2.o Redundant interconnection between the satellite network and Telmex's terrestrial network to become Telmex's last mile satellite operator for sites without terrestrial infrastructure; a network of 3,500 sites with final clients in the financial, construction, health, government, retail, and mining sectors, among others.o I designed, developed, and implemented the tags replication to all the tolls in the country for prepaid and postpaid through multicast.➢ Pre-sales support, definition, and development of technical proposals and bidding documentation.➢ Definition and enhancement of the area’s processes and interaction with other procedures. Management and administration of iDirect satellite platform.➢ Research, assessment, and development of new products and services. Show less



Farmacias de Similares

• Mexico
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Monitoring and Extended Networks Coordinator

  • Oct 2005 - Jul 2006

  • Analysis of monitoring tools for servers, network equipment, and applications. Analysis and evaluation of satellite technologies. • Project leader for the implementation of the satellite network to communicate to the remote business units, coordinating the different internal areas and the supplier. • Analysis of monitoring tools for servers, network equipment, and applications. Analysis and evaluation of satellite technologies. • Project leader for the implementation of the satellite network to communicate to the remote business units, coordinating the different internal areas and the supplier.



Banco Azteca

• Mexico
• Banking
• 700 & Above Employee

• Monitoring Analyst

  • Mar 2003 - May 2005

  • Monitoring of the terrestrial and satellite network (NetEnforcer ALLOT Tool). • Analysis of the behavior of Elektra and Banco Azteca network and equipment (routers, switches, servers) using BMC Software. • Monitoring of the terrestrial and satellite network (NetEnforcer ALLOT Tool). • Analysis of the behavior of Elektra and Banco Azteca network and equipment (routers, switches, servers) using BMC Software.