Cristina Gavrila
Customer Support Manager at Instapage- Claim this Profile
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English Native or bilingual proficiency
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Portuguese Native or bilingual proficiency
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Spanish Full professional proficiency
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French Professional working proficiency
Topline Score
Bio
Credentials
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Conversion Rate Optimization
CXLJan, 2023- Nov, 2024 -
AdWords Fundamentals and Video Advertising
GoogleJun, 2016- Nov, 2024 -
EFSET Quick English Check - High Proficiency (CEFR C1/C2)
EF Education First -
Learn HTML & CSS
Codecademy -
The Online Marketing Fundamentals
Google
Experience
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Instapage
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United States
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Advertising Services
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100 - 200 Employee
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Customer Support Manager
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Jan 2019 - Present
As a Customer Support Manager, I help increase and maintain the customer service standards provided by Instapage on live chat, tickets, and other support channels. My main responsibilities are:Motivating the team to achieve our company goalsSet team OKRs quarterly to align with company OKRsDiscover training needs and provide coaching to maximize potentialRecognize high performance, encourage creativity and risk-taking, and reward accomplishmentsListen to team members' feedback and resolve any issues or conflictPerform bi-annual and annual performance reviews as well as monthly 1:1 meetings Other projects within the team:Providing the team with the necessary tools and resources to become certified Conversion Rate Optimization (CRO) experts. This enables us to offer our valued clients unparalleled support in developing highly effective landing pages optimized for maximum conversion rates.To achieve this goal, I am dedicated to designing and implementing best practices in CRO, including conducting landing page audits and reviews, performing A/B tests, gathering critical data, and building testing hypotheses. By leveraging these powerful tools, we can give our customers the insights and expertise they need to achieve their marketing objectives and drive meaningful business results. Show less
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Customer Success Agent
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Apr 2016 - Jan 2019
Responsible for owning and managing multiple client relationships and ensuring subscription renewal. Driving customer loyalty and ensuring that our customers are satisfied and are realizing measurable value from our services. Develop customer programs, processes and best practices including a deployment blueprint and tips for using our service.
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Blue Couch Digital
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Netherlands
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IT Services and IT Consulting
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1 - 100 Employee
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Marketing Specialist
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Nov 2015 - Apr 2016
- Organize events and meet-ups - Design promo materials (banners, social media assets, e-books etc) - Managing and updating information and engaging with users on social media - Managing content for periodical newsletters - Keep contact with speakers and third-party stakeholders - Analyzing media coverage and identifying different channels in which to promote the company's events - Organize events and meet-ups - Design promo materials (banners, social media assets, e-books etc) - Managing and updating information and engaging with users on social media - Managing content for periodical newsletters - Keep contact with speakers and third-party stakeholders - Analyzing media coverage and identifying different channels in which to promote the company's events
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Transaction Associate (Treasury)
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Jan 2015 - Nov 2015
Bank accounts reconciliation; Processing wire transfer payment flows (bank, employees and third party vendor payments); Review transaction processes and identify potential risks and system/process improvement; Assist manager to prepare/analyze various treasury budget and department reports; Master data
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Collections Support Associate
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Jul 2014 - Jan 2015
Collection process for uncontested & contested overdue invoices; Work proactively with other departments to resolve issues & agree with customers on payment plans when needed; Maximize revenues, minimizing risk on one of company's largest assets - accounts receivables - by engaging in portfolio management of DSO, Aging, bad debt & risk assessment; Month / Quarter End Close activities: ageing analysis, accounting reconciliations and margin corrections; Disputes handling with vendors; Tracking of Key Performance Indicators (KPI) and Service Level Agreements (SLA) Show less
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West University of Timisoara
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Romania
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Higher Education
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400 - 500 Employee
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Erasmus Outgoing Officer
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Jul 2012 - Aug 2013
Promoting the Erasmus program to the local students, teacher and staff through online and offline campaigns (mostly presentations, prints, videos), follow-up of their mobility and budget administration Promoting the Erasmus program to the local students, teacher and staff through online and offline campaigns (mostly presentations, prints, videos), follow-up of their mobility and budget administration
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Universidade da Maia - UMAIA
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Portugal
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Higher Education
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100 - 200 Employee
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Intern at Public Relations, Marketing and Events Department
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2011 - 2011
Promoting the university at educational fairs, collecting press-releases, organising more than 15 events (conferences, seminars etc) official protocol for state diplomats, online promotion Promoting the university at educational fairs, collecting press-releases, organising more than 15 events (conferences, seminars etc) official protocol for state diplomats, online promotion
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Education
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2022 - 2023
CXL
Conversion Optimization Minidegree, Marketing -
2011 - 2013
Universitatea de Vest din Timișoara
Master of Arts (MA), Management of Cultural Resources -
2009 - 2011
Instituto Superior da Maia
Multimedia Sciences -
2008 - 2011
Universitatea de Vest din Timișoara
Bachelor of Arts (BA), Communication and Public Relations
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