Cristina Castillo Loje

Customer Manager at Wurth Peru SAC
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Contact Information
us****@****om
(386) 825-5501
Location
PE
Languages
  • Español -
  • Inglés -

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Mayra Toullier

Conocí a Cristina en uno de mis primeros trabajos y fue una gran mentora, me ayudó a crecer como profesional y aprender sobre mi carrera. Es una gran profesional!

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Credentials

  • Digital Marketing Specialization
    Google Actívate
    Feb, 2019
    - Nov, 2024

Experience

  • Würth Perú SAC
    • Peru
    • Retail
    • 100 - 200 Employee
    • Customer Manager
      • Mar 2021 - Present

      This franchise is part of Würth GmbH & Co Group with over than 20 years of operations being the representative of the brand worldwide in direct sales to specialized customers, leaders in their own field in different sectors. We provide all kinds of fixing and assembly products, as well as chemicals and such. https://eshop.wurth.pe/blog Responsible for building the client portfolio to support the sales network nationwide in order to thrive our client accounts to their maximum potential, analyze the key performance indicators of our customer area in order to identify the different market insights and provide tools for proper customer service. Also preparing the management information needed for each report to be sent to the German headquarters on a bi-monthly basis and replicate the best strategies developed in the different branches worldwide, considering the reality of the country in order to make the company more attractive, competitive and to be at the same level with the international group. Show less

  • Metalpren S.A.
    • Peru
    • Industrial Machinery Manufacturing
    • 100 - 200 Employee
    • Commercial Analyst
      • Apr 2018 - Sep 2020

      Peruvian company that manufactures metal containers for the food industry, supplies important clients such as Pesquera Hayduk, Virú, Nestlé, Orizon, Eurofish, among others. www.metalpren.com Responsible for designing the programming of purchase orders priorities, monitoring the business plan and projecting demand for the timely supply of the main supplies; also monitoring the requirements in coordination with the logistics and foreign trade areas. Main achievements: • Identification of non-rotating stocks through the evaluation of inventory flow to optimize storage capacity, reducing the level of old products by 20% in 2019. • Homologation of peak sales scenarios through the analysis of demand in order to advance the production of the formats with the highest turnover and avoid stock breaks, achieving an increase in sales of 7% from the second half of 2019. Show less

  • Metalpren S.A.
    • Peru
    • Industrial Machinery Manufacturing
    • 100 - 200 Employee
    • Commercial Assistant
      • Feb 2017 - Dec 2017

      • Follow up on the account statements of clients in the Fishing sector in case an extension of their credit line is required. • Address customer complaints and refer them to the corresponding area (Quality / Warehouses / Production / Finance). • Coordinate with clients and the logistics area for the scheduling of dispatches and delivery of the respective documents. • Follow up on the account statements of clients in the Fishing sector in case an extension of their credit line is required. • Address customer complaints and refer them to the corresponding area (Quality / Warehouses / Production / Finance). • Coordinate with clients and the logistics area for the scheduling of dispatches and delivery of the respective documents.

  • Heap Leaching Consulting HLC Engineering and Construction
    • Mining
    • 200 - 300 Employee
    • Administrative Assistant - “Las Bambas” Project, Apurímac
      • Jan 2016 - Jun 2016

      Peruvian company leader in Engineering and Construction that provides solutions to its clients, covering Metallurgical Studies, Development of Studies and Engineering, Supply and Manufacture of Metal-mechanical Structures, among others. www.hlcsac.com Responsible for preparing administrative documentation for suppliers and project work personnel, checking the rendering documents of general services, logistics and human resources areas per month and covering the role of the manager during his free days in the 21x7 regime. Main achievements: • Standardization of expense reporting formats in order to improve administrative times, speeding up the document flow by 35%. • Optimization of Human Resources spreadsheets by developing a control macro, managing to reduce compensation calculation expenses by 18%. Show less

  • Entel Perú
    • Peru
    • Telecommunications
    • 700 & Above Employee
    • Services Advisor
      • Dec 2013 - Dec 2015

      Telecommunications operating company. Leader in number portability and qualified within the GPTW ranking. www.entel.pe/ Responsible for servicing clients regarding the contracting of their telecommunications services, identifying sales opportunities and customer loyalty by offering meaningful services to the user and participating in training provided by mobile providers such as Samsung, Huawei, Motorola, among others to know the functionalities of the new Smartphones and to be able to increase the sales of the company. Main achievement: • Optimization of waiting times and customer service during their visit to the store, reducing them by up to 67% from 2014. Show less

  • Entel Perú
    • Peru
    • Telecommunications
    • 700 & Above Employee
    • Support And Service Internship
      • Nov 2012 - Oct 2013

      Responsible for providing solutions to customer complaints according to the company's guidelines, respecting the regulations issued by OSIPTEL and supporting the commercial area in processes and administrative management. Main achievement: • Optimization of the NPS performance indicator on user satisfaction vs. experience, going from 35% to 87%. Responsible for providing solutions to customer complaints according to the company's guidelines, respecting the regulations issued by OSIPTEL and supporting the commercial area in processes and administrative management. Main achievement: • Optimization of the NPS performance indicator on user satisfaction vs. experience, going from 35% to 87%.

  • INVERSIONES Y REPRESENTACIONES GENERALES CASTILLO DEL NORTE E.I.R.L
    • Administrative Assistant
      • Mar 2010 - Feb 2011

      Marketing company of goods and services. Responsible for coordinating with suppliers the timely supply of products, programming the administrator's agenda for meetings with suppliers and customers, developing the daily and monthly budget, also managing the updating of documents such as licenses and municipal permits for the operation of the company. Main achievements: • Negotiation of the services offered by the providers, achieving a reduction in costs of 15% in 2011 vs. 2010. • Implementation of the document flow for control and monitoring, speeding up administrative processes in 25% of the regular time in 2011. Show less

Education

  • PUCP - PONTIFICAL CATHOLIC UNIVERSITY OF PERU
    Design and Planning of the Supply Chain, Gestión logística, de materiales y de la cadena de suministro
    2020 - 2020
  • PUCP - PONTIFICAL CATHOLIC UNIVERSITY OF PERU
    Specialization in Business Intelligence, Big Data, Business Analytics, Inteligencia Comercial, Analitica y Big Data
    2019 - 2019
  • UCV - CESAR VALLEJO UNIVERSITY
    Bachelor of Business Administration, Administración y gestión de empresas
    2008 - 2013

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