Experience

PT Wahana Ottomitra Multiartha Tbk

• Indonesia
• Financial Services
• 400 - 500 Employee

• Human Capital Strategic & Development Division Head

  • Oct 2018 - Present

  Lead, direct and monitor the implementation of Learning Framework in building people capabilities to support Company Strategy Accountable in building talent pipeline especially for critical positions and managing talent development in retaining the key people within organization Managing the succession planning program of the Management Trainee participants so that within 3 years they can reach manager positions Transforming and restructuring Organization Structure, Processes and Policies, including Rewards & Performance Implement creative strategies to execute performance management for all division.Drive the company’s culture influence for all employeesDrive the employee engagement to maximize employee’s retention and supporting KPI’s goal achievement

• Service Quality Department Head

  • Dec 2016 - Oct 2018



PT BFI Finance Indonesia, Tbk

• Indonesia
• Financial Services
• 700 & Above Employee

• Service Quality Unit Head

  • Jan 2014 - Nov 2016

  1. Provide vision, direction and strategies for improvement of business processes, programs and systems that exist in companies associated with service quality2. Setting a standard policy and procedures related to service quality3. Ensuring the whole process, program, project and system changes related to the consumer has been run in accordance with the applicable standards of service quality and well communicated to consumers and employees4. Training & Development programs, especially in the service to the consolidation of a culture of service to all employees5. Management of consumer complaints through Customer Care team, make analysis and recommendations for improving the quality of service in the company

• Service Quality Development Supervisor

  • Jan 2010 - Dec 2013

  1. Develop programs that provide added value to the consumer that will increase customer loyalty2. Develop a schedule / calendar program and service campaign3. Development of training programs, especially in the service for strengthening a culture of service to all employees4. Control the function of Specialist Regional Service Quality, Service Star & Customer Service

• Quality Service Spesialist

  • Jan 2008 - Dec 2010

• Customer Service

  • Sep 2003 - Dec 2008