Experience

Lidl România

• Romania
• Retail
• 700 & Above Employee

• Regional Culture & Employee Engagement Consultant

  • Nov 2021 - Present



Cameron, a Schlumberger company

• United States
• Oil and Gas
• 700 & Above Employee

• Senior Human Resources Recruiter

  • Feb 2020 - Nov 2021



Jumbo SA

• Retail
• 300 - 400 Employee

• Human Resources Business Partner

  • Mar 2018 - Feb 2020



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service and Sales Representative

  • Sep 2008 - Feb 2018

  Present, sell and upsell Vodafone services and related products in order to achieve Corporate Store’s sales target Provide and advice customers with relevant information on company products and services and support in addressing their needs. Proactively participated in all store activities to deliver outstanding customer service ensured the good functionality of the store as back-up TL. Ensured the good functionality of the store as back-up TL. Present, sell and upsell Vodafone services and related products in order to achieve Corporate Store’s sales target Provide and advice customers with relevant information on company products and services and support in addressing their needs. Proactively participated in all store activities to deliver outstanding customer service ensured the good functionality of the store as back-up TL. Ensured the good functionality of the store as back-up TL.



Petrocom SA

• Ploiesti

• Shop Manager

  • May 2008 - Sep 2008

  Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability Meeting sales goals by training, motivating, mentoring and providing feedback to store staff Ensuring high levels of customers satisfaction through excellent service Manage customer claims and suggestions Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability Meet sales goals by training, motivating, mentoring and providing feedback to sales staff Ensure high levels of customers satisfaction through excellent service Complete store administration and ensure compliance with policies and procedures Maintain outstanding store condition and visual merchandising standards Report on buying trends, customer needs, profits etc Propose innovative ideas to increase market share Conduct personnel performance appraisals to assess training needs and build career paths Deal with all issues that arise from staff or customers (complaints, grievances etc) Be a shining example of well behavior and high performance Additional store manager duties as needed Show less



Lexor GSM

• Ploiesti

• Shop Manager

  • Aug 2007 - May 2008

  Completes store operational requirements by scheduling and assigning employees; following up on work results. Maintains store staff by recruiting, selecting, orienting, and training employees. Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Achieves financial objectives by preparing an annual budget. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Ensures availability of merchandise and services by approving contracts; maintaining inventories. Show less



SC Vegastel SRL

• Sales Representative

  • Mar 2007 - Aug 2007

  Selling products and services using solid arguments to prospective customers Performing cost-benefit analyses of existing and potential customers Maintaining positive business relationships to ensure future sales Present, promote and sell products/services using solid arguments to existing and prospective customers Establish, develop and maintain positive business and customer relationships Continuously improve through feedback Selling products and services using solid arguments to prospective customers Performing cost-benefit analyses of existing and potential customers Maintaining positive business relationships to ensure future sales Present, promote and sell products/services using solid arguments to existing and prospective customers Establish, develop and maintain positive business and customer relationships Continuously improve through feedback



SC Agress Business Company SA

• Ploiesti

• Shop Manager

  • Jul 2006 - Feb 2007

  Prepare presentations, proposals and sales contracts. Identify sales prospects and contact these and other accounts as assigned. – Establish and maintain current client and potential client relationships. – Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff. Deliveried best results Initiated changes to improve the business(flyers,other marketing campaigns) Ensured standards for quality Show less



Carrefour

• France
• Retail
• 700 & Above Employee

• Senior Customer Service Representative

  • Sep 2005 - Apr 2006

  Manage customer claims and suggestions Settlement between customer and various departments Improve work schedulle Coordonate the claims team in shifts Improve the documents archive system Manage customer claims and suggestions Settlement between customer and various departments Improve work schedulle Coordonate the claims team in shifts Improve the documents archive system



McDonald's

• Ploiesti

• Crew Member

  • Sep 2001 - Sep 2003

  Maintain a fast speed of service, especially during rush times Take orders from customers and input their selections into the restaurant’s computer systems Assemble orders on trays or in bags depending on the type of order Process large orders for events Count down your till at the end of each shift and deposit money in the safe Clean your station thoroughly before, during and after each shift Respond to guest questions, concerns and complaints and make sure they leave satisfied Follow all restaurant safety and security procedures Arrive on time for all shifts and stay until shift completion Show less