Disputes Analyst

• Aug 2022 - Present

Fraud Specialist

• May 2019 - Aug 2022

ISSUER ➢ Optimized entire MasterCard Disputes Process ➢ Manage Issuer MasterCard portfolio ➢ Knowledge of Visa and MasterCard chargeback guide for both Issuer and Acquirer. ➢ Analysis of fraud trends based on detections and verifications of transactions ➢ Full knowledge and manage of MasterCard Fraud Center, create new rules to mitigate risk ➢ Full coverage of dispute cases from detection, verification, investigation, submit the case to MasterCard and follow up until resolution or escalation if necessary to Pre-Arbitration/Arbitration. ➢ Knowledge of Compliance or Pre-Compliance cases if necessary to escalate ➢ Communicate dispute resolution to cardholders via email ACQUIRER ➢ Receive and review of Merchant documentation according to the reason code of the chargeback case to submit to any of the card brands Visa (VROL), MasterCard (MasterCom), Discover, Amex (Merlink). ➢ Follow up of Chargeback cases until resolution ➢ Determine the chances to win the case or take the proper action to avoid escalations to Arbitration and reduce further fees to the merchant. ➢ Provide consulting to Merchants to avoid chargebacks and mitigate risk. Show less

Financial Crimes Specialist III

• May 2015 - Feb 2018

Research, investigation and analysis of suspicious activity affecting the business credit cards through the application of rules, regulations, and procedures to mitigate risk of loss to Wells Fargo and/or customers. ➢ Gather all the necessary information, documentation and accurate data entry to submit the claim of fraudulent transactions by the usage of complex tools as TSYS, Service view, Chargeback tool, Visa online (ROL) and MasterCom (MasterCard dispute website). ➢ Knowledge of Visa and MasterCard chargeback guide. ➢ Accurate identification of fraud types in order to select the proper reason code to chargeback ➢ Excellent customer service by email/phone and provide information and updates regarding fraud cases to customers. Show less

Home Loans Analyst

• Sep 2010 - Jul 2014

Verification of income by reviewing documentation. ➢ Verification of retirement and disability records. ➢ Processed a load of 80 to 100 home loans documentation review per day including Pre-Quality ➢ Data Analysis ➢ Data Entry ➢ Digital Document labeling. Quality Auditor – Home Loans Missed Closing Audits (MCA) Audit loan process in order to determine the reason of missed closing by reviewing the mortgage loan officer (MLO), fulfillment team and home service specialist (HSS) performance to provide feedback to LOB. Show less