Experience

Markets Group

• United States
• Financial Services
• 100 - 200 Employee

• Client Relationship Manager

  • Aug 2022 - Present



SNOWE

• Retail
• 1 - 100 Employee

• Customer Experience Associate

  • Mar 2021 - Jun 2022

  • Nominated to lead Business Development and Partnerships, working directly with CEO to manage corporate orders totaling almost $145K in 2021• Established multiple new strategic partnerships with online platforms to expand the reach of Snowe brand• Consistently drove positive feedback from customers, resulting in a 17% response rate versus 11% team average• Achieved 85% personal Customer Satisfaction score, above 80% which is considered the industry’s gold standard• Managed day-to-day customer operations tasks efficiently in a remote setting, proactively approaching problems with critical thinking• Cross-teamed with Operations to work through supply chain issues in 2021, which required coordination among international suppliers logistics, and end consumer



NYC Autism Charter Schools

• Education Administration Programs
• 1 - 100 Employee

• Classroom Instructor

  • Aug 2017 - Aug 2019

  • Provided support in the educational and social development of students using behavior analytic teaching methods• Managed and tracked student data, and developed goals for student’s skill acquisition programs• Assisted the head teacher with the implementation and review of Individualized Educational Plans (IEPs)• Collected data on functions of behavior, and conducted descriptive assessments that looked at the three-term contingency • Provided support in the educational and social development of students using behavior analytic teaching methods• Managed and tracked student data, and developed goals for student’s skill acquisition programs• Assisted the head teacher with the implementation and review of Individualized Educational Plans (IEPs)• Collected data on functions of behavior, and conducted descriptive assessments that looked at the three-term contingency



DonorsChoose

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Senior Fulfillment Experience Agent

  • Aug 2015 - Aug 2017

  • Part of a team of 30 individuals to deliver over $100M worth of new educational resources and experiences for over 150,000 classroom projects that were funded in the 2015-2016 school year• Monitored shipping and delivery statuses of resources and handled replacement and return logistics • Part of a team of 30 individuals to deliver over $100M worth of new educational resources and experiences for over 150,000 classroom projects that were funded in the 2015-2016 school year• Monitored shipping and delivery statuses of resources and handled replacement and return logistics