IT Process Manager

• Mar 2021 - Present

Associate Product Manager

• Oct 2019 - Feb 2021

IT Analysts Manager

• Feb 2018 - Sep 2019

Managing the team of System Analysts and ensuring IT change coordination across IT verticals: development, test, IT infrastructure and service delivery.Employee’s Responsibilities/ Projects:• Manage the team of System Analysts.• Manage software suppliers, keep business relationships with existing suppliers and build new relationships.• Manage delivery of all changes in the Romanian market.• Interviewing, on-boarding team members and other IT specialists: developers and testers.• Improve overall IT delivery.• Improve change management, release management, resource planning processes and coordination.• Contribute to IT local strategy in alignment with global strategy.• Find and assess IT software products available on the market suitable for business needs.• Build/ contribute to Solution Design for CRs/ new applications.• Act like IT Delivery Manager/ Solution Architect in different projects/ initiatives.• Prepare comparative analysis of best suited tool/ platform for different areas in the company to automate or improve performance of business processes.• Budget and resource planning. Show less

IT Solutions Architect

• Apr 2017 - Jan 2018

Acting as Solution Architect in a new global IT structure, contributing to IT transformation strategy. Important role in setting up new organization, processes and applications. Responsibilities/ Projects:• Implement new change management process including all business and IT related phases in changes/ projects: decisional forums, analysis&design, development&test, deployment, stabilization (Jira & Confluence).• Familiarize with Sparx Enterprise Architect and Archimate 2.0 model.• Build HLD and Functional Specifications document for changes/ projects.• Document company dataflow.• Prepare comparative analysis of best suited tool/ platform.• Budget and resource planning.• Business analysis and project planning.• Change and release management. Show less

Managed Services Solution Architect for IT & Tools

• Aug 2007 - Apr 2017

Provide consultancy and lead proper set-up/ continuous improvement of the Service Delivery Platform for each customer/ operational delivery. This SDP includes the connectivity to customer network and the tools used to keep track of the support activities delivered from our NOC: network inventory, CMDB, fault/ incident/ change/ problem management, customer portal and reporting tool. - Build the Integration/ Implementation requirements (RFS/ESSR/SSR opened) according to customer needs and NOC users input, following standard managed services processes. Work closely with Process Specialist, Project Manager and Operational Manager. - Integration / implementation acceptance of Tools and IT parts. Organize and supervise the UAT / OAT (RFS/ESSR/SSR end). - Ensure the platform upgrades are properly implemented and used in NOC Bucharest for the customer implementation in order to drive efficiencies. - Ongoing contacts with each tool’s Development team, Support team and with NOC users. - Keep track of new releases and new functionalities for each application. Create and manage release plan. - Actively seek solutions in the functional area to improve the operational performance of the NOC. Open change and enhancement requests towards Development team. - Ensure proper support for the Delivery Platform for operational clients. Collect and analyze the status and performance of existing IT & Tools parts (operational performance analysis tasks). - Develop technical presentations, proposals, user guides and perform customer presentations and trainings for the users. - Prepare comparative analysis of best suited ITSM tool/ platform. Show less

Web Programmer

• Feb 2005 - Aug 2007

- Analyze customer requirements - Design and development of online surveys according specifications - Analyze customer requirements - Design and development of online surveys according specifications