Experience

The London EDITION

• United Kingdom
• Hospitality
• 1 - 100 Employee

• • Jul 2023 - Present

• • Nov 2021 - Jul 2023



Pestana Hotel Group

• Hospitality
• 700 & Above Employee

• Front Desk Agent/Guest Relations - Pestana Plaza Mayor Collections Hotel

  • May 2021 - Nov 2021

  Daily Reception Tasks. Management of calls, needs, or hotel service requirements, internal/external clients. Studies and quality management of the hotel services. Personalization of the service for VIPs customers. Shift accounting closings. Professional management for Opera PMS Version 5.0 program. Daily Reception Tasks. Management of calls, needs, or hotel service requirements, internal/external clients. Studies and quality management of the hotel services. Personalization of the service for VIPs customers. Shift accounting closings. Professional management for Opera PMS Version 5.0 program.



Meliá Hotels International

• Spain
• Hospitality
• 700 & Above Employee

• • Mar 2019 - May 2021

  Coordination of internal departments and customer needs. Attentions to internal and external clients. Management of calls, needs, or requirements of hotel services. Organization of RRSS, comments, management and data analysis.Management of quality data: ReviewPro, Qualtrics. Creation of visual value: Illustrator, Indesign

• • Mar 2018 - Mar 2019

  B2B Marketing and Sales Development. Business development and design of digital marketing campaigns based on B2B clients.- CRM and development of dashboards for the subsequent analysis of data.- Creation of campaigns and pills to create loyalty in business customers.- Email Marketing (B2B), behavioral retargeting.



Petit Palace Hotelity + Icon Hotels [ Hotelatelier ]

• Spain
• Hospitality
• 200 - 300 Employee

• Front Desk Agent

  • Sep 2016 - Mar 2018

  Check-In & Check-Out. Phone and face to face reservations. Telephone Service Management and processing of complaints or suggestions. Preparation of products for VIP clients. Use of the Opera PMS Version 5.0 program. Check-In & Check-Out. Phone and face to face reservations. Telephone Service Management and processing of complaints or suggestions. Preparation of products for VIP clients. Use of the Opera PMS Version 5.0 program.