Event Coordinator Assistant

• Feb 2018 - Present

Receptionist

• May 2017 - Nov 2017

Welcome and care of the guest. • Check in and check out of single and group travel • Handling the arrival and departure formalities of group and individual guests • Reservation • Cash management taking into account the payment modalities • Concierge activities • General greetings correspondence (e-mail processing) All tasks were carried out with the hotel software Opera Welcome and care of the guest. • Check in and check out of single and group travel • Handling the arrival and departure formalities of group and individual guests • Reservation • Cash management taking into account the payment modalities • Concierge activities • General greetings correspondence (e-mail processing) All tasks were carried out with the hotel software Opera

Receptionist

• Mar 2017 - May 2017

Welcome and care of the guest. • Check in and check out of single and group travel • Handling the arrival and departure formalities of group and individual guests • Implementation and coordination of standards and workflows • Reservation control and room allocation and assignment • Reservation entry • No show handling • Cash management taking into account the payment modalities • Early, late and night services • Concierge activities • General greetings correspondence (e-mail processing) All tasks were carried out with the hotel software Fidelio SuiteS version 8.9.2.5.

Receptionist

• Nov 2016 - Dec 2016

Check in and Check Out • Care of guests' needs, Cockails and Bar. Hotel software OPERA Check in and Check Out • Care of guests' needs, Cockails and Bar. Hotel software OPERA

Front Office Agent

• Nov 2015 - Nov 2016

Welcome and assistance of guests • Edit checklists in early, late and night duty • Check-in and check-out • Taking care of our VIP guests and creating the VIP list • Handling complaints in case of challenges with guests • Operator in At Your Service • Carrying out a correct cash settlement • Coordination and ensuring a smooth service Working with hotel software Opera, Micros and the MS-Office, Guest Ware Welcome and assistance of guests • Edit checklists in early, late and night duty • Check-in and check-out • Taking care of our VIP guests and creating the VIP list • Handling complaints in case of challenges with guests • Operator in At Your Service • Carrying out a correct cash settlement • Coordination and ensuring a smooth service Working with hotel software Opera, Micros and the MS-Office, Guest Ware

Holiday Advisor

• May 2015 - Nov 2015

-meeting guests at the airport -escorting guests to their accommodation -organising and hosting welcome meetings (sometimes for up to 60 people) -selling and organising excursions and other activities -selling car hire and other services -responding to clients' queries (this may involve being on duty for set times each day) -handling client issues, such as lost luggage or passports, allegations of theft or other crimes, problems with rooms, health problems, injuries or even deaths -dealing with unforeseen 'non-client' problems, like flight delays, transport strikes or weather conditions -resolving any conflict with or between clients -establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies -maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions -accompanying customers on excursions and acting as a guide -checking hotel standards and safety procedures completing risk assessments and health and safety checks -keeping basic accounts and records and writing reports

Receptionist

• Dec 2014 - May 2015

Check in and Check Out • Care of guests' needs • Graphic and textual processing of the menu and the daily program • E-mails and reservations. Hotel software: Protel Check in and Check Out • Care of guests' needs • Graphic and textual processing of the menu and the daily program • E-mails and reservations. Hotel software: Protel

Holiday Advisor ( Hotel Rapresentative)

• May 2014 - Sep 2014

-meeting guests at the airport -escorting guests to their accommodation -organising and hosting welcome meetings (sometimes for up to 60 people) -selling and organising excursions and other activities -selling car hire and other services -responding to clients' queries (this may involve being on duty for set times each day) -handling client issues, such as lost luggage or passports, allegations of theft or other crimes, problems with rooms, health problems, injuries or even deaths -dealing with unforeseen 'non-client' problems, like flight delays, transport strikes or weather conditions -resolving any conflict with or between clients -establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies -maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions -accompanying customers on excursions and acting as a guide -checking hotel standards and safety procedures completing risk assessments and health and safety checks -keeping basic accounts and records and writing reports

Holiday Advisor

• May 2013 - Sep 2013

-meeting guests at the hotel -organising and hosting welcome meetings -selling and organising excursions and other activities -selling car hire and other services -responding to clients' queries (this may involve being on duty for set times each day) -handling client issues, such as lost luggage or passports, allegations of theft or other crimes, problems with rooms, health problems, injuries or even deaths -dealing with unforeseen 'non-client' problems, like flight delays, transport strikes or weather conditions -resolving any conflict with or between clients -establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies -maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions -checking hotel standards and safety procedures completing risk assessments and health and safety checks -keeping basic accounts and records and writing reports

Receptionist

• Dec 2012 - Mar 2013

Check in and Check Out • Care of guests' needs •E-mails and Reservations Hotel Software: Fidelio 8 Check in and Check Out • Care of guests' needs •E-mails and Reservations Hotel Software: Fidelio 8

Holiday Advisor

• Jun 2012 - Sep 2012

-organising and hosting welcome meetings -selling and organising excursions and other activities -selling car hire and other services -responding to clients' queries (this may involve being on duty for set times each day) -handling client issues, such as lost luggage or passports, allegations of theft or other crimes, problems with rooms, health problems, injuries or even deaths -dealing with unforeseen 'non-client' problems, like flight delays, transport strikes or weather conditions -resolving any conflict with or between clients -establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies -maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions -checking hotel standards and safety procedures completing risk assessments and health and safety checks -keeping basic accounts and records and writing reports

Shore Excursion Staff

• Sep 2010 - Apr 2012

- Working and achieving cruise Target - Selling and organising Excursions and other activities such as transfers etc.. - Usage of the Sa & pi Software ( Cruise ship management software) -Keeping accounts and records, and writing reports. - Accompagnying costumers on excursions and acting as a guide. -Dealing with complaints and refunds - Working and achieving cruise Target - Selling and organising Excursions and other activities such as transfers etc.. - Usage of the Sa & pi Software ( Cruise ship management software) -Keeping accounts and records, and writing reports. - Accompagnying costumers on excursions and acting as a guide. -Dealing with complaints and refunds

Travel Agent ( Training)

• Jun 2010 - Jul 2010

- plan, describe, arrange , sell itinerary tour packages . - Flight ticketing. - Hotels Booking Software: Amadeus - plan, describe, arrange , sell itinerary tour packages . - Flight ticketing. - Hotels Booking Software: Amadeus

Entertainment Cruise Staff

• Apr 2008 - May 2010

- Welcome and Assistance, and cooperating with embarking and disembarking operations. -Entertainment activities: host organize games , sports tournaments, cultural activities, cabaret, dance classes, art and craft. - Welcome and Assistance, and cooperating with embarking and disembarking operations. -Entertainment activities: host organize games , sports tournaments, cultural activities, cabaret, dance classes, art and craft.

Commis de Rang

• Jun 2007 - Sep 2007

Head Waitress

• Sep 2006 - May 2007

Waitress

• Sep 2005 - Aug 2006

-Welcoming guests, taking orders, preparing-decorating rooms for differents functions -Welcoming guests, taking orders, preparing-decorating rooms for differents functions